Executive Certificate in Level 2 Communication Skills for Contact Centres

Wednesday, 18 February 2026 02:05:51

International applicants and their qualifications are accepted

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Overview

Overview

Communication Skills

is essential for contact centre professionals to deliver exceptional customer experiences. This Executive Certificate in Level 2 Communication Skills for Contact Centres aims to equip learners with the necessary skills to effectively communicate with customers, colleagues, and management.

Developed for contact centre staff, this programme focuses on improving verbal and non-verbal communication, active listening, and conflict resolution techniques.

Through a combination of online learning and practical exercises, learners will gain confidence in handling customer queries, resolving issues, and providing excellent customer service.

By the end of the programme, learners will be able to:

communicate clearly and professionally, manage customer expectations, and work collaboratively as part of a team.

Take the first step towards improving your communication skills and enhancing your career prospects. Explore this Executive Certificate in Level 2 Communication Skills for Contact Centres today and discover a world of opportunities.

Communication is the backbone of any successful contact centre, and our Executive Certificate in Level 2 Communication Skills for Contact Centres will help you master it. This comprehensive course focuses on developing essential communication skills, including verbal and non-verbal cues, active listening, and conflict resolution. By the end of the course, you'll be able to communicate effectively with customers, colleagues, and managers, leading to improved customer satisfaction and reduced complaints. With this certification, you'll also enhance your career prospects in the contact centre industry, opening doors to leadership roles and career advancement opportunities.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication in Contact Centres
• Active Listening and Empathy in Customer Interactions
• Conflict Resolution and De-escalation Techniques
• Problem-Solving and Resolution Strategies
• Time Management and Productivity in Contact Centres
• Emotional Intelligence and Self-Awareness in Customer Service
• Cultural Awareness and Sensitivity in Multicultural Environments
• Communication Style and Adaptability in Different Customer Interactions
• Handling Complaints and Feedback in a Professional Manner
• Building Rapport and Trust with Customers

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Level 2 Communication Skills for Contact Centres

The Executive Certificate in Level 2 Communication Skills for Contact Centres is a professional development program designed to enhance the communication abilities of executives in contact centre environments.
This program focuses on developing essential communication skills, including verbal and non-verbal communication, active listening, and conflict resolution, which are critical for effective customer service and team collaboration.
Upon completion of the program, learners can expect to achieve the following learning outcomes:
- Develop effective communication strategies to improve customer engagement and satisfaction
- Enhance their ability to work collaboratively with colleagues in a contact centre environment
- Improve their conflict resolution skills to manage difficult customer interactions
- Develop a deeper understanding of the importance of cultural awareness and sensitivity in customer communication
The duration of the Executive Certificate in Level 2 Communication Skills for Contact Centres is typically 12 weeks, with a combination of online learning and in-class sessions.
The program is highly relevant to the contact centre industry, as effective communication skills are essential for delivering excellent customer service and driving business success.
By investing in this program, executives can enhance their skills, improve their performance, and contribute to the success of their organisation in a rapidly changing business landscape.
The Executive Certificate in Level 2 Communication Skills for Contact Centres is a valuable addition to any executive's professional development portfolio, demonstrating their commitment to ongoing learning and improvement.
This program is designed to be flexible and accessible, with a range of delivery options available to suit different learning styles and preferences.
Overall, the Executive Certificate in Level 2 Communication Skills for Contact Centres is an excellent choice for executives looking to enhance their communication skills, improve their performance, and advance their careers in the contact centre industry.

Why this course?

Executive Certificate in Level 2 Communication Skills is a highly valued qualification for contact centre professionals in the UK. According to a recent survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that effective communication is crucial for customer satisfaction, while 60% of contact centre managers reported an increase in customer complaints due to poor communication skills.
Statistic Percentage
Businesses that believe effective communication is crucial for customer satisfaction 75%
Contact centre managers who reported an increase in customer complaints due to poor communication skills 60%

Who should enrol in Executive Certificate in Level 2 Communication Skills for Contact Centres?

Ideal Audience The Executive Certificate in Level 2 Communication Skills for Contact Centres is designed for ambitious professionals in the UK who want to enhance their communication skills to succeed in a fast-paced contact centre environment.
Job Roles This course is ideal for customer service managers, team leaders, and supervisors in the UK who oversee contact centre operations, as well as those in related roles such as sales, account management, and customer success.
Skills Gaps Many UK contact centre professionals struggle with effective communication, leading to increased call handling times, higher abandonment rates, and decreased customer satisfaction. This course helps bridge this skills gap by teaching essential communication skills, such as active listening, clear messaging, and conflict resolution.
Career Benefits By acquiring the Executive Certificate in Level 2 Communication Skills for Contact Centres, UK professionals can expect improved job prospects, increased earning potential, and a more fulfilling career in the contact centre industry.