Executive Certificate in IT Service Quality Management

Friday, 13 February 2026 05:18:13

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Quality Management

is a crucial aspect of delivering high-quality services in the IT industry. This Executive Certificate program is designed for IT professionals and business leaders who want to enhance their skills in managing IT services that meet customer expectations.

By completing this program, learners will gain a deep understanding of IT service quality management principles, practices, and tools. They will learn how to identify and mitigate service quality issues, develop effective service level agreements, and implement continuous improvement strategies.

Some key topics covered in the program include service quality management frameworks, IT service lifecycle, service desk management, and measurement and evaluation of service quality.

Whether you're looking to advance your career or improve your organization's service quality, this Executive Certificate in IT Service Quality Management is an excellent choice. Explore the program further to learn more about how you can improve your skills and deliver exceptional IT services.

IT Service Quality Management is a comprehensive program that equips professionals with the skills to deliver exceptional service quality in the IT industry. By focusing on key areas such as service strategy, service design, and service operation, this course helps participants understand the importance of quality management in IT service delivery. With IT Service Quality Management, you can expect to gain a deeper understanding of service quality frameworks, tools, and techniques. The course also covers key topics such as service level management, incident management, and problem management. Upon completion, participants can expect IT Service Quality Management career prospects that include senior roles in IT service management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
IT Service Management (ISM) Framework •
Service Level Management (SLM) •
Service Request Management (SRM) •
Incident Management (IM) •
Problem Management (PM) •
Change Management (CM) •
Release and Deployment Management (RDM) •
Service Desk Operations •
IT Service Continuity Management (ITSCM) •
IT Service Measurement and Reporting

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in IT Service Quality Management

The Executive Certificate in IT Service Quality Management is a specialized program designed for IT professionals and executives who want to enhance their knowledge and skills in service quality management.
This program focuses on the application of IT service management (ITSM) principles and practices to improve the quality of IT services, leading to increased customer satisfaction and loyalty.
Upon completion of the program, participants will be able to analyze and improve the quality of IT services, identify and mitigate risks, and develop effective strategies for service quality improvement.
The learning outcomes of the Executive Certificate in IT Service Quality Management include the ability to apply IT service management frameworks and methodologies, such as ITIL, to improve service quality and efficiency.
The program duration is typically 6-12 months, depending on the pace of study and the number of modules completed.
The Executive Certificate in IT Service Quality Management is highly relevant to the IT industry, as it provides a comprehensive understanding of service quality management principles and practices.
This program is particularly useful for IT professionals and executives who want to advance their careers in service quality management, as well as for organizations looking to improve the quality of their IT services.
The program covers a range of topics, including service level management, incident management, problem management, change management, and service desk management.
The Executive Certificate in IT Service Quality Management is offered by various institutions and organizations, including universities, colleges, and professional associations.
The program is designed to be flexible and accessible, with online and on-campus delivery options available.
The cost of the program varies depending on the institution and location, but it is generally considered to be a valuable investment for IT professionals and executives looking to enhance their skills and knowledge in service quality management.

Why this course?

Executive Certificate in IT Service Quality Management holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of IT (CIIT), 75% of IT service managers in the UK consider service quality to be a key performance indicator (KPI). Moreover, a study by the University of Warwick found that companies with high service quality tend to have higher customer satisfaction rates, resulting in increased loyalty and retention.
UK Service Quality Index Percentage of Companies
High Service Quality 25%
Medium Service Quality 50%
Low Service Quality 25%

Who should enrol in Executive Certificate in IT Service Quality Management?

Ideal Audience for Executive Certificate in IT Service Quality Management IT professionals and executives seeking to enhance their skills in service quality management, particularly in the UK where 71% of IT service management professionals hold a certification, and 61% of organizations in the UK have a service desk.
Key Characteristics: IT managers, directors, and executives with at least 5 years of experience in IT service management, having a strong understanding of ITIL (Information Technology Infrastructure Library) and service quality principles.
Career Benefits: Upon completion, learners can expect improved service quality, increased customer satisfaction, and enhanced career prospects, with a potential salary increase of up to 15% in the UK.
Prerequisites: No prior knowledge of ITIL or service quality management is required, but a basic understanding of IT concepts and terminology is recommended.