Executive Certificate in IT Service Operations Management

Wednesday, 11 February 2026 14:55:14

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Operations Management

is a specialized field that focuses on the efficient delivery of IT services. This Executive Certificate program is designed for IT professionals who want to enhance their skills in managing IT service operations.

By completing this program, learners will gain a deep understanding of IT service management principles, processes, and best practices. They will learn how to design, implement, and manage IT service operations that meet business needs and improve customer satisfaction.

Some key topics covered in the program include service desk management, incident and problem management, change management, and service level management. Learners will also study how to use IT service management tools and techniques to optimize service delivery.

Throughout the program, learners will develop the skills and knowledge needed to become a successful IT service operations manager. They will learn how to analyze business needs, develop service strategies, and implement effective service management processes.

Whether you're looking to advance your career or start a new one, this Executive Certificate in IT Service Operations Management is an excellent choice. Take the first step towards becoming a skilled IT service operations manager and explore this program further today!

IT Service Operations Management is a comprehensive program that equips professionals with the skills to optimize service delivery, improve efficiency, and enhance customer satisfaction. By mastering IT Service Operations Management, participants can IT Service Operations Management best practices, leading to increased productivity, reduced costs, and better business outcomes. The course covers key areas such as service design, service transition, and service operation, with a focus on ITIL 4 framework. With IT Service Operations Management, participants can expect improved career prospects, enhanced job security, and increased earning potential. This IT Service Operations Management program is ideal for IT professionals seeking to advance their careers.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Management Frameworks
• Service Level Management (SLM)
• IT Service Continuity Management (ITSCM)
• IT Service Validation and Testing (ITSVT)
• IT Service Measurement and Reporting (ITSMR)
• Service Desk Management
• Incident Management
• Problem Management
• Change Management
• Release and Deployment Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in IT Service Operations Management

The Executive Certificate in IT Service Operations Management is a specialized program designed for IT professionals and executives who want to enhance their knowledge and skills in managing IT service operations.
This program focuses on the strategic and tactical aspects of IT service management, including service strategy, service design, service transition, service operation, and continuous improvement.
Through this certificate, learners will gain a deep understanding of the ITIL framework and its application in real-world scenarios, as well as the ability to analyze and improve IT service operations.
The program is delivered through a combination of online and offline training, with a duration of approximately 12 weeks.
Learners will have the opportunity to engage with industry experts and peers, and will receive support from experienced instructors.
The Executive Certificate in IT Service Operations Management is highly relevant to the IT industry, as it provides learners with the skills and knowledge needed to manage IT service operations effectively.
This program is particularly useful for IT professionals who want to move into leadership roles or start their own IT service management consulting businesses.
Upon completion of the program, learners will be able to apply their knowledge and skills to improve IT service operations, increase efficiency, and reduce costs.
The program is also relevant to organizations that want to improve their IT service management capabilities and achieve better business outcomes.
Overall, the Executive Certificate in IT Service Operations Management is a valuable investment for IT professionals and executives who want to enhance their knowledge and skills in managing IT service operations.

Why this course?

Executive Certificate in IT Service Operations Management holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of IT (BCS), 75% of IT professionals in the UK believe that IT service management is crucial for business success. Moreover, a report by the UK's Office for National Statistics (ONS) states that the IT sector in the UK is expected to grow by 4.5% annually, creating a high demand for skilled professionals in IT service operations management.
Year Job Vacancies
2020 34,400
2021 37,100
2022 40,600
2023 44,100

Who should enrol in Executive Certificate in IT Service Operations Management ?

Ideal Audience for Executive Certificate in IT Service Operations Management IT professionals seeking to enhance their skills in service operations management, particularly those in the UK, where the IT industry is a significant contributor to the economy, with over 1.8 million IT and technology professionals employed, according to the UK's Office for National Statistics (ONS).
Key Characteristics: IT managers, directors, and executives with at least 5 years of experience in IT service management, looking to improve their knowledge of service operations management, including ITIL (Information Technology Infrastructure Library) best practices, service desk management, and incident management.
Career Goals: To gain a deeper understanding of IT service operations management, enabling them to make informed decisions, improve service quality, and increase efficiency, ultimately leading to career advancement and higher salaries, with the average salary for IT managers in the UK being £63,000 per annum, according to the Chartered Institute of IT (BCS).
Prerequisites: A bachelor's degree in a relevant field, such as computer science, information technology, or business administration, and at least 2 years of experience in IT service management, with a good understanding of ITIL principles and practices.