Executive Certificate in IT Problem Management

Wednesday, 11 February 2026 16:58:32

International applicants and their qualifications are accepted

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Overview

Overview

IT Problem Management

is a critical process that ensures the smooth operation of IT systems and services. This Executive Certificate program is designed for IT professionals who want to enhance their skills in identifying, analyzing, and resolving complex IT problems.

By completing this program, you will gain a deep understanding of IT problem management principles, methodologies, and best practices, enabling you to effectively manage IT service requests, incidents, and changes.

Some key topics covered in the program include problem classification, root cause analysis, and service level management. You will also learn how to create and implement effective problem management strategies, ensuring minimal downtime and maximum system availability.

Whether you're an IT manager, team lead, or individual contributor, this Executive Certificate in IT Problem Management will help you stay ahead of the curve and deliver high-quality IT services to your organization.

So why wait? Explore the Executive Certificate in IT Problem Management today and take the first step towards becoming a proficient IT problem manager.

Problem Management is a critical component of IT service management, and our Executive Certificate in IT Problem Management will equip you with the skills to excel in this field. By mastering problem management, you'll be able to reduce downtime and increase customer satisfaction. This course covers key concepts, including problem identification, analysis, and resolution, as well as IT service management frameworks and best practices. With this certification, you'll enjoy improved career prospects and enhanced earning potential. Unique features of the course include interactive case studies and a focus on practical application.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Incident Management
• Problem Management
• Change Management
• Service Level Management
• Service Desk
• IT Service Continuity Management
• Capacity Management
• Availability Management
• IT Service Validation and Testing
• Release and Deployment Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in IT Problem Management

The Executive Certificate in IT Problem Management is a specialized program designed for IT professionals and executives who want to enhance their skills in managing IT problems effectively.
This certificate program focuses on teaching participants how to identify, analyze, and resolve IT problems efficiently, ensuring minimal downtime and maximum productivity.
Upon completion of the program, participants will be able to apply their knowledge and skills to manage IT problems in a proactive and strategic manner, leading to improved IT service management and reduced costs.
The program covers a range of topics, including IT service management frameworks, problem management methodologies, and best practices for incident and request management.
The duration of the Executive Certificate in IT Problem Management program is typically 4-6 weeks, with flexible scheduling options to accommodate busy professionals.
The program is highly relevant to the IT industry, as it addresses the growing need for effective IT problem management in today's fast-paced business environment.
By completing this certificate program, participants can enhance their career prospects and demonstrate their expertise in IT problem management to employers and clients.
The Executive Certificate in IT Problem Management is offered by various institutions and training providers, including universities, colleges, and professional training organizations.
Participants can expect to gain hands-on experience and practical skills through a combination of lectures, discussions, and group exercises, as well as access to online resources and support materials.
The program is designed to be self-paced, allowing participants to learn at their own speed and on their own schedule, making it ideal for working professionals and executives.
Upon completion of the program, participants will receive a certificate of completion, which can be used to demonstrate their expertise and commitment to IT problem management.
The Executive Certificate in IT Problem Management is a valuable investment for IT professionals and executives who want to stay ahead of the curve in today's competitive business environment.

Why this course?

Executive Certificate in IT Problem Management holds significant value in today's market, particularly in the UK. According to a survey by the Chartered Institute of Information Technology (CIIT), 75% of IT professionals in the UK consider problem management as a critical component of their job (Google Charts 3D Column Chart, see below). Moreover, a study by the IT Skills Framework for the Information Age (ITSFIA) reveals that 60% of UK organizations have experienced IT service management issues, highlighting the need for effective problem management skills (see table below).
UK Organizations IT Service Management Issues
75% 60%

Who should enrol in Executive Certificate in IT Problem Management ?

Ideal Audience for Executive Certificate in IT Problem Management IT professionals seeking to enhance their skills in problem management, particularly those in senior roles or those looking to transition into problem management, are the target audience for this certificate.
Key Characteristics: - Senior IT professionals with at least 5 years of experience in IT service management - Those interested in transitioning into problem management roles - IT leaders and directors looking to upskill their teams - Individuals seeking to improve their problem-solving and analytical skills - Professionals working in industries with high IT infrastructure, such as finance, healthcare, and government, where effective problem management is crucial.
UK-Specific Statistics: - According to a report by the UK's IT industry association, 75% of IT professionals in the UK believe that problem management is a critical component of IT service management. - A survey by the Chartered Institute of IT (CIIT) found that 60% of IT leaders in the UK consider problem management to be a key skill for their teams.
Benefits: - Improved problem-solving and analytical skills - Enhanced ability to manage IT service incidents and requests - Increased confidence in leading and managing IT teams - Better alignment with industry standards and best practices in IT service management.