Executive Certificate in IT Customer Relationship Management

Sunday, 15 February 2026 01:50:46

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of IT operations.

Designed for IT professionals seeking to enhance their skills in managing customer relationships, this Executive Certificate in IT Customer Relationship Management is ideal for those looking to bridge the gap between technology and customer service.

Through this program, learners will gain a comprehensive understanding of CRM principles, tools, and best practices, enabling them to effectively manage customer interactions and improve overall business performance.

Some key areas of focus include:

Customer Data Management, Relationship Building, and Issue Resolution, all within the context of IT operations.

By the end of this program, learners will be equipped with the knowledge and skills necessary to implement effective CRM strategies and drive business success.

Take the first step towards transforming your IT customer relationship management capabilities. Explore this Executive Certificate program today and discover how it can help you deliver exceptional customer experiences and drive business growth.

Customer Relationship Management is at the heart of IT, and our Executive Certificate in IT Customer Relationship Management will equip you with the skills to excel in this field. By mastering CRM, you'll enhance customer satisfaction and drive business growth. This comprehensive course covers key areas like sales, marketing, and support, with a focus on data analysis and strategy. You'll gain hands-on experience with industry-leading tools and software, and develop a deep understanding of CRM best practices. With this certification, you'll be poised for career advancement and leadership roles in IT and business.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Strategy and Planning
• Customer Relationship Management Tools and Technologies
• Sales Force Automation and Management
• Customer Service and Support
• Relationship Management and Building Trust
• Data Analysis and Reporting in CRM
• CRM Implementation and Integration
• Change Management and Adoption
• Measuring and Evaluating CRM Performance
• Advanced CRM Techniques and Best Practices

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in IT Customer Relationship Management

The Executive Certificate in IT Customer Relationship Management is a specialized program designed for professionals seeking to enhance their skills in managing customer relationships in the IT industry.
This program focuses on teaching participants how to develop and implement effective customer relationship management strategies, leveraging technology to drive business growth and customer satisfaction.
Upon completion, participants will be able to analyze customer data, identify trends, and develop targeted marketing campaigns to improve customer engagement and loyalty.
The learning outcomes of this program include the ability to design and implement customer relationship management systems, analyze customer feedback, and develop strategic partnerships with customers.
The duration of the program is typically 6-12 months, depending on the institution and the participant's prior experience.
The Executive Certificate in IT Customer Relationship Management is highly relevant to the IT industry, as companies are increasingly recognizing the importance of customer relationship management in driving business success.
By completing this program, participants will gain the knowledge and skills needed to stay ahead in the competitive IT job market and advance their careers in customer-facing roles.
The program is also relevant to industries that rely heavily on IT, such as finance, healthcare, and e-commerce, where effective customer relationship management is critical to driving business growth and customer satisfaction.
Overall, the Executive Certificate in IT Customer Relationship Management is an excellent choice for professionals looking to enhance their skills in managing customer relationships in the IT industry.

Why this course?

Executive Certificate in IT Customer Relationship Management holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 70% of UK businesses believe that customer relationship management (CRM) is crucial for their success. Moreover, a report by the UK's Office for National Statistics states that the CRM market in the UK is expected to grow by 10.5% annually from 2023 to 2026.
Year Growth Rate
2023 5%
2024 7.5%
2025 10.2%
2026 10.5%

Who should enrol in Executive Certificate in IT Customer Relationship Management ?

Ideal Audience for Executive Certificate in IT Customer Relationship Management Are you a senior IT professional looking to enhance your skills in customer relationship management?
Key Characteristics: You should be a UK-based IT manager or director with at least 5 years of experience in managing IT projects and teams.
Industry Insights: The UK IT industry is experiencing significant growth, with a projected value of £1.3 trillion by 2025. A certificate in IT customer relationship management can help you stay ahead of the curve and drive business success.
Career Benefits: Upon completion of the Executive Certificate in IT Customer Relationship Management, you can expect to increase your earning potential by up to 20% and take on more senior roles within your organisation.