Executive Certificate in ICT Troubleshooting and User Support

Friday, 13 February 2026 21:46:53

International applicants and their qualifications are accepted

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Overview

Overview

ICT Troubleshooting and User Support

is designed for IT professionals and technical support specialists who want to enhance their skills in resolving complex technical issues and providing effective user support.
Some technical experts face challenges in troubleshooting and resolving technical problems efficiently, which can lead to increased downtime and decreased productivity.
This Executive Certificate program aims to equip learners with the necessary knowledge and skills to troubleshoot and resolve technical issues, as well as provide excellent user support.
Key topics covered in the program include hardware and software troubleshooting, network and system administration, and communication and interpersonal skills.
By completing this program, learners will gain the confidence and expertise needed to resolve complex technical issues and provide top-notch user support.
Take the first step towards becoming a proficient ICT troubleshooter and user support specialist. Explore this Executive Certificate program today and start enhancing your skills in ICT troubleshooting and user support.

ICT Troubleshooting is a vital skill in today's technology-driven world, and our Executive Certificate in ICT Troubleshooting and User Support can equip you with the expertise to excel in this field. By mastering the art of ICT Troubleshooting, you'll gain the confidence to resolve complex technical issues, improve user satisfaction, and enhance your organization's overall efficiency. This course offers ICT Troubleshooting training, covering essential topics such as hardware and software troubleshooting, network analysis, and user support techniques. With this certification, you'll enjoy ICT Troubleshooting career prospects, including opportunities in IT support, technical sales, and project management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Troubleshooting Fundamentals •
Hardware Troubleshooting Techniques •
Software Troubleshooting Methods •
Network Troubleshooting Strategies •
Operating System Troubleshooting •
User Support Communication Skills •
Problem-Solving Strategies •
ICT Service Management Principles •
Technical Documentation and Reporting •
ICT Security and Data Protection

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in ICT Troubleshooting and User Support

The Executive Certificate in ICT Troubleshooting and User Support is a comprehensive program designed to equip professionals with the necessary skills to resolve complex technical issues and provide top-notch support to users.
This certificate program focuses on teaching participants how to identify, analyze, and resolve technical problems in a timely and efficient manner, ensuring minimal disruption to business operations.
Upon completion of the program, participants will be able to demonstrate their knowledge and skills in areas such as hardware and software troubleshooting, network administration, and user support best practices.
The duration of the Executive Certificate in ICT Troubleshooting and User Support varies depending on the institution offering the program, but it typically takes several months to complete.
The program is highly relevant to the IT industry, as it addresses the growing need for skilled professionals who can troubleshoot and support complex technical systems.
By obtaining this certificate, participants can enhance their career prospects and demonstrate their expertise in ICT troubleshooting and user support to potential employers.
The Executive Certificate in ICT Troubleshooting and User Support is also beneficial for organizations looking to upskill their existing IT staff or develop a new team of technical support specialists.
The program's focus on practical skills and real-world scenarios ensures that participants are well-prepared to tackle the challenges of the modern IT landscape.
As the demand for skilled IT professionals continues to grow, the Executive Certificate in ICT Troubleshooting and User Support is an excellent way for individuals to stay ahead of the curve and advance their careers in the field.

Why this course?

Executive Certificate in ICT Troubleshooting and User Support holds significant importance in today's market, particularly in the UK. According to recent statistics, the demand for skilled IT professionals is on the rise, with the UK's IT sector expected to grow by 10.5% by 2025 (Source: IT Skills Framework for the Information Age).
Year Growth Rate
2020 8.5%
2021 9.2%
2022 10.5%

Who should enrol in Executive Certificate in ICT Troubleshooting and User Support?

Ideal Audience for Executive Certificate in ICT Troubleshooting and User Support Individuals seeking to enhance their technical skills in ICT troubleshooting and user support, particularly those working in the IT industry in the UK, where the demand for skilled professionals is high.
Key Characteristics: Professionals with at least 2 years of experience in the IT sector, looking to transition into a role that involves ICT troubleshooting and user support, or those seeking to upskill and reskill in this area.
Industry Focus: The IT and technology sectors, including but not limited to, corporate, government, and public sector organizations, as well as private sector companies.
Location Focus: The UK, where the demand for skilled ICT professionals is high, particularly in urban areas such as London and Manchester.
Career Outcomes: Upon completion of the Executive Certificate in ICT Troubleshooting and User Support, learners can expect to secure roles such as ICT Support Specialist, Technical Support Engineer, or Help Desk Technician, with average salaries ranging from £25,000 to £40,000 per annum.