Executive Certificate in ICT Incident and Problem Management

Friday, 13 February 2026 13:21:15

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

ICT Incident and Problem Management


Master the art of managing IT incidents and problems with our Executive Certificate program. Designed for IT professionals, this course equips you with the skills to identify, analyze, and resolve complex issues efficiently. Learn to implement effective incident and problem management strategies, ensuring minimal downtime and maximum system availability.

Develop your expertise in IT service management best practices, including incident classification, problem determination, and resolution. Enhance your knowledge of IT service management frameworks, such as ITIL, and gain hands-on experience in managing IT incidents and problems.

Take your career to the next level by acquiring the skills to manage IT incidents and problems effectively. Join our Executive Certificate program today and start delivering high-quality IT services that meet the needs of your organization.

Incident and problem management are critical components of any organization's Information and Communication Technology (ICT) infrastructure. The Executive Certificate in ICT Incident and Problem Management equips you with the skills to effectively manage and resolve IT incidents, ensuring minimal disruption to business operations. This course offers key benefits such as improved incident response times, reduced downtime, and enhanced customer satisfaction. With career prospects in high demand, this certification can take your career to the next level. Unique features include hands-on training, real-world case studies, and expert guidance from industry professionals.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Incident Management
• Problem Management
• Change Management
• Service Level Management
• IT Service Continuity Management
• Capacity Management
• Availability Management
• IT Service Validation and Testing
• Service Desk Management
• Knowledge Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in ICT Incident and Problem Management

The Executive Certificate in ICT Incident and Problem Management is a specialized program designed for IT professionals and executives who want to enhance their skills in managing IT incidents and problems efficiently.
This program focuses on teaching learners how to identify, analyze, and resolve IT incidents and problems in a timely and cost-effective manner, ensuring minimal disruption to business operations.
Upon completion of the program, learners will be able to demonstrate their knowledge and skills in ICT incident and problem management, including learning outcomes such as incident management, problem management, and service desk management.
The duration of the Executive Certificate in ICT Incident and Problem Management varies depending on the institution offering the program, but it typically takes several months to complete.
The program is highly relevant to the IT industry, as it addresses the growing need for effective incident and problem management in today's fast-paced technology landscape.
By completing this program, learners can enhance their career prospects and take on more senior roles in IT management, such as IT service manager or director of IT operations.
The Executive Certificate in ICT Incident and Problem Management is also beneficial for organizations looking to improve their IT service management capabilities, as it provides a structured approach to managing IT incidents and problems.
Overall, the Executive Certificate in ICT Incident and Problem Management is a valuable program for IT professionals and executives who want to develop their skills in managing IT incidents and problems efficiently.

Why this course?

ICT Incident and Problem Management is a crucial aspect of IT service management, and the Executive Certificate in this field has become increasingly significant in today's market. According to a survey by the IT Service Management Institute (ITSMI), 71% of UK organizations have experienced IT service disruptions, resulting in significant financial losses. Moreover, a study by the Chartered Institute of Information Technology (CIIT) found that 62% of UK IT professionals believe that incident and problem management are the most critical aspects of IT service management.
Statistics Percentage
UK organizations experiencing IT service disruptions 71%
UK IT professionals considering incident and problem management as critical 62%

Who should enrol in Executive Certificate in ICT Incident and Problem Management?

Ideal Audience for Executive Certificate in ICT Incident and Problem Management This certification is designed for IT professionals and executives who want to enhance their skills in managing ICT incidents and problems, ensuring business continuity and minimizing downtime.
Job Roles IT managers, directors, executives, and professionals responsible for incident and problem management, IT service management, and business continuity.
Industry IT, technology, finance, healthcare, and public sectors in the UK, where ICT incidents and problems can have significant business impacts.
Skills and Knowledge Understanding of ICT incident and problem management principles, IT service management frameworks (e.g., ITIL), and business continuity strategies.
Career Benefits Enhanced career prospects, increased earning potential, and improved job satisfaction in the UK IT industry.