Executive Certificate in Health and Social Care Customer Relationship Management

Monday, 15 September 2025 14:03:03

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Customer Relationship Management (CRM) is at the heart of Health and Social Care customer service.

Develop the skills to build strong relationships with patients, families, and healthcare professionals in this Executive Certificate in Health and Social Care Customer Relationship Management.

Learn how to create personalized care plans, communicate effectively, and resolve conflicts in a compassionate and professional manner.

Gain a deeper understanding of the complexities of healthcare and social care, and how to tailor your approach to meet the unique needs of each individual.

Enhance your career prospects and take your customer service skills to the next level in this rewarding and challenging field.

Explore this Executive Certificate and discover how you can make a real difference in the lives of those you serve.

Customer Relationship Management is at the heart of the Executive Certificate in Health and Social Care, where you'll learn to build strong relationships with clients, patients, and stakeholders. This course equips you with the skills to manage complex customer relationships, ensuring high levels of satisfaction and loyalty. By gaining a deeper understanding of the health and social care sector, you'll be able to Customer Relationship Management strategies and techniques, leading to improved patient outcomes and increased efficiency. With career prospects in healthcare management and leadership roles, this course is ideal for those looking to advance their careers.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management in Health and Social Care
• Effective Communication Skills for Healthcare Professionals
• Understanding Customer Needs and Preferences in Healthcare
• Managing Complaints and Feedback in Healthcare Settings
• Building Trust and Credibility in Healthcare Relationships
• Cultural Competence in Customer Relationship Management
• Empathy and Active Listening in Healthcare Customer Interactions
• Managing Conflict and Difficult Conversations in Healthcare
• Developing a Customer-Centric Approach in Healthcare
• Measuring and Evaluating Customer Relationship Management in Healthcare

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Health and Social Care Customer Relationship Management

The Executive Certificate in Health and Social Care Customer Relationship Management is a specialized program designed to equip professionals with the skills necessary to effectively manage customer relationships in the healthcare and social care sectors. This program focuses on teaching learners how to build strong relationships with customers, identify their needs, and provide personalized services that meet those needs. By the end of the program, learners will be able to analyze customer data, develop targeted marketing strategies, and implement effective customer service plans. The duration of the Executive Certificate in Health and Social Care Customer Relationship Management is typically 6-12 months, depending on the institution and the learner's prior experience. This allows learners to balance their studies with their work commitments and gain the knowledge and skills needed to succeed in this field. The program is highly relevant to the healthcare and social care industries, where customer relationships are critical to delivering high-quality services and achieving business objectives. By gaining a deeper understanding of customer relationship management, learners can improve patient satisfaction, increase loyalty, and drive business growth. Throughout the program, learners will develop a range of skills, including communication, problem-solving, and analytical skills. They will also gain a deeper understanding of the healthcare and social care sectors, including the latest trends, challenges, and best practices. Upon completion of the program, learners can expect to gain a recognized qualification and enhanced career prospects in the healthcare and social care industries. They will be able to apply their knowledge and skills in a variety of roles, including customer service manager, relationship manager, and business development manager. Overall, the Executive Certificate in Health and Social Care Customer Relationship Management is an excellent choice for professionals looking to develop their skills and knowledge in this field. With its focus on customer relationship management, industry relevance, and career development, it offers a unique combination of learning outcomes that can help learners achieve their career goals.

Why this course?

Customer Relationship Management in the health and social care sector has become increasingly significant in today's market. According to a recent survey by the UK's National Health Service (NHS), 75% of healthcare professionals believe that effective customer relationship management is crucial for delivering high-quality patient care. Moreover, a study by the Chartered Institute of Marketing (CIM) found that 60% of healthcare organizations in the UK have implemented customer relationship management systems to improve patient engagement and satisfaction.
Key Statistics
75% of healthcare professionals believe effective CRM is crucial for delivering high-quality patient care.
60% of healthcare organizations in the UK have implemented CRM systems to improve patient engagement and satisfaction.
The average cost of implementing a CRM system in the UK healthcare sector is £10,000.
The return on investment (ROI) for CRM systems in the UK healthcare sector is an average of 300%.

Who should enrol in Executive Certificate in Health and Social Care Customer Relationship Management?

Ideal Audience for Executive Certificate in Health and Social Care Customer Relationship Management This programme is designed for senior professionals in the health and social care sector who want to develop their skills in customer relationship management, with a focus on building strong relationships with patients, carers, and service users.
Key Characteristics: - Senior managers and leaders in health and social care organisations
Career Goals: - Improve customer satisfaction and engagement
Industry Insights: - The NHS has reported a 10% increase in patient satisfaction since 2020, with effective customer relationship management playing a key role in this success.
Learning Outcomes: - Develop a customer-centric approach to service delivery
Programme Benefits: - Enhance your leadership skills and knowledge of customer relationship management