Executive Certificate in Facility Management - Customer Relations and Service Excellence - Level 7

Thursday, 09 October 2025 03:34:23

International applicants and their qualifications are accepted

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Overview

Overview

Facility Management

is a critical aspect of any successful organization, and the Executive Certificate in Facility Management - Customer Relations and Service Excellence - Level 7 is designed to equip professionals with the skills to deliver exceptional customer experiences.
Customer relations and service excellence are at the heart of this program, focusing on the development of strategic partnerships, effective communication, and high-quality service delivery.
By the end of this program, learners will have gained a deep understanding of how to create a positive customer experience, manage customer expectations, and drive business growth through excellent service.
Service excellence is a key differentiator in today's competitive market, and this program will help learners develop the skills to deliver world-class service that meets and exceeds customer expectations.
If you're looking to take your career in facility management to the next level, explore the Executive Certificate in Facility Management - Customer Relations and Service Excellence - Level 7 today and discover how to deliver exceptional customer experiences that drive business success.

Customer Relations is at the heart of the Executive Certificate in Facility Management - Customer Relations and Service Excellence - Level 7, where you'll master the art of delivering exceptional service to drive business success. This comprehensive course equips you with the skills to build strong relationships with clients, manage expectations, and exceed their needs. With customer-centric approaches and service excellence strategies, you'll enhance your career prospects in facility management, property, or related industries. Unique features include expert-led modules, real-world case studies, and a focus on industry-recognized standards. Unlock your full potential and take your career to new heights.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM)
• Service Level Agreements (SLAs)
• Quality Management Systems (QMS)
• Customer Satisfaction (CSAT)
• Communication Skills for Customer Relations
• Conflict Resolution and Negotiation
• Customer Retention Strategies
• Effective Listening and Empathy
• Customer Feedback and Complaint Handling
• Service Excellence in Facilities Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Facility Management - Customer Relations and Service Excellence - Level 7

The Executive Certificate in Facility Management - Customer Relations and Service Excellence - Level 7 is a prestigious program designed to equip professionals with the skills and knowledge required to deliver exceptional customer service and drive business success in the facility management industry.
Through this program, learners will gain a deep understanding of customer relations and service excellence, including the importance of building strong relationships with clients, managing expectations, and providing tailored solutions to meet their needs.
The program covers a range of topics, including customer service strategies, communication skills, conflict resolution, and quality management, all of which are essential for delivering high levels of customer satisfaction and loyalty.
The duration of the program is typically 12 weeks, with learners expected to complete a series of modules and assignments that are designed to test their knowledge and understanding of the subject matter.
The Executive Certificate in Facility Management - Customer Relations and Service Excellence - Level 7 is highly relevant to the facility management industry, where customer satisfaction and loyalty are critical drivers of business success.
By completing this program, learners will gain the skills and knowledge required to deliver exceptional customer service and drive business success in the facility management industry, making them highly sought after by employers.
The program is designed to be flexible and accessible, with learners able to study at their own pace and on their own schedule, making it ideal for professionals who are looking to upskill or reskill in the facility management industry.
The Executive Certificate in Facility Management - Customer Relations and Service Excellence - Level 7 is a Level 7 qualification, which is the highest level of qualification offered by the British Accreditation Council (BAC) and is recognized by employers and academic institutions around the world.
By completing this program, learners will gain a recognized qualification that is highly valued by employers, and will be able to demonstrate their expertise and commitment to delivering exceptional customer service and driving business success in the facility management industry.

Why this course?

Customer Relations and Service Excellence is a vital aspect of facility management, particularly in today's market where customer satisfaction and loyalty are crucial for business success. According to a survey by the British Institute of Facilities Management (IFMA), 75% of UK businesses believe that customer service is essential for their success, with 60% stating that it is more important than ever (IFMA, 2020).
Statistic Value
Percentage of businesses prioritizing customer service 75%
Importance of customer service to business success 60%
The Executive Certificate in Facility Management - Customer Relations and Service Excellence - Level 7 is designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service and achieve service excellence in facility management. By understanding the importance of customer relations and service excellence, learners can develop effective strategies to improve customer satisfaction and loyalty, ultimately driving business success.

Who should enrol in Executive Certificate in Facility Management - Customer Relations and Service Excellence - Level 7?

Customer Relations and Service Excellence is ideal for
executives and senior managers in the UK facility management industry, who want to enhance their skills in delivering exceptional customer service and building strong relationships with clients.
Those with a background in facility management, estate management, or a related field, who are looking to progress their careers and take on more senior roles.
The course is also suitable for those who want to develop their knowledge and skills in customer relations, service excellence, and facility management, and are based in the UK, where the facility management industry is worth £14.8 billion and employs over 1.3 million people.