Executive Certificate in Customer Service in Hospitality

Sunday, 14 September 2025 16:08:45

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Customer Service in Hospitality


Deliver exceptional guest experiences and drive business success with our Executive Certificate in Customer Service in Hospitality.


Transform your skills and become a customer service leader in the hospitality industry. This program is designed for experienced professionals who want to enhance their knowledge and skills in customer service, team management, and conflict resolution.

Gain a deeper understanding of:


Customer needs and expectations, and learn how to tailor your service to meet their unique requirements. Develop effective communication and interpersonal skills to build strong relationships with guests and colleagues alike.

Upon completion, you'll be equipped with the expertise to:


Drive business growth through exceptional customer service, and take on leadership roles with confidence. Join our community of hospitality professionals and start your journey to excellence today!

Customer Service is at the heart of every successful hospitality business, and our Executive Certificate in Customer Service in Hospitality is designed to equip you with the skills to deliver exceptional service. This comprehensive course will teach you how to handle customer complaints, build strong relationships, and provide personalized experiences. By completing this program, you'll gain customer service skills and knowledge that will enhance your career prospects in the hospitality industry. You'll also have the opportunity to network with industry professionals and gain access to exclusive job opportunities. With customer service expertise, you'll be in high demand.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Skills in Customer Service
• Customer Relationship Management (CRM) Systems
• Conflict Resolution and De-escalation Techniques
• Time Management and Productivity in a Fast-Paced Environment
• Cultural Sensitivity and Awareness in Customer Service
• Emotional Intelligence and Empathy in Interacting with Customers
• Quality Service Standards and Expectations
• Customer Feedback and Complaint Handling
• Upselling and Cross-Selling Strategies in Hospitality
• Staff Training and Development in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Customer Service in Hospitality

The Executive Certificate in Customer Service in Hospitality is a specialized program designed to equip professionals with the skills and knowledge required to deliver exceptional customer experiences in the hospitality industry.
This certificate program focuses on teaching participants how to effectively manage customer relationships, resolve conflicts, and provide personalized service to drive customer loyalty and retention.
Upon completion of the program, participants will be able to demonstrate their understanding of customer service principles, including communication, problem-solving, and cultural awareness.
The duration of the Executive Certificate in Customer Service in Hospitality varies depending on the institution offering the program, but it typically takes several months to complete.
The program is designed to be flexible, allowing participants to balance their studies with their existing work commitments.
The Executive Certificate in Customer Service in Hospitality is highly relevant to the hospitality industry, where customer satisfaction is paramount.
Many hospitality companies recognize the importance of providing excellent customer service and invest in training their staff to deliver exceptional experiences.
By completing this certificate program, participants can enhance their career prospects and advance their careers in the hospitality industry.
The program is also beneficial for entrepreneurs and small business owners who want to improve their customer service skills and increase customer loyalty.
The Executive Certificate in Customer Service in Hospitality is a valuable addition to any professional's skillset, providing them with the knowledge and skills required to deliver exceptional customer experiences in the hospitality industry.
This certificate program is ideal for individuals who want to upskill and reskill in customer service, but do not have the time or resources to pursue a full degree program.
The program is also suitable for those who want to transition into a customer-facing role or advance their career in a customer service-related field.
Overall, the Executive Certificate in Customer Service in Hospitality is a highly regarded program that provides participants with the skills and knowledge required to deliver exceptional customer experiences in the hospitality industry.

Why this course?

Executive Certificate in Customer Service in Hospitality holds significant importance in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 85% of customers are more likely to recommend a business to others if they have received excellent customer service (Source: CIM, 2020). Moreover, a study by the UK's Office for National Statistics found that customer service is a key factor in determining a business's reputation, with 70% of consumers considering it when making purchasing decisions (Source: ONS, 2019).
Statistic Percentage
Customers more likely to recommend a business with excellent customer service 85%
Customer service as a key factor in determining a business's reputation 70%

Who should enrol in Executive Certificate in Customer Service in Hospitality?

Ideal Audience for Executive Certificate in Customer Service in Hospitality Are you a hospitality professional looking to enhance your skills and advance your career?
Industry professionals With over 90% of UK customers having a positive experience with a hotel or restaurant, having excellent customer service skills is crucial for success in the hospitality industry.
Managers and supervisors The Executive Certificate in Customer Service in Hospitality is ideal for those in leadership positions who want to develop their skills in managing and motivating a team to deliver exceptional customer service.
New entrants to the industry If you're new to the hospitality industry, this certificate can help you build a strong foundation in customer service and set you up for success in your career.
Customer service specialists Whether you're working in a hotel, restaurant, or other hospitality establishment, this certificate can help you develop advanced skills in customer service and take your career to the next level.