Executive Certificate in Customer Relationship Strategic Management

Sunday, 14 September 2025 00:22:11

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Strategic Management

is a specialized field that focuses on building and maintaining strong relationships with customers to drive business success. This Executive Certificate program is designed for senior executives and business leaders who want to develop the skills and knowledge needed to create and implement effective customer relationship strategies.

By studying Customer Relationship Strategic Management, learners will gain a deep understanding of how to analyze customer needs, develop targeted marketing campaigns, and measure the effectiveness of customer relationship initiatives.

Through a combination of online courses and interactive modules, learners will learn how to:

build trust and loyalty with customers, identify and capitalize on new business opportunities, and measure and optimize customer relationship performance.

Whether you're looking to advance your career or simply want to stay ahead of the competition, this Executive Certificate in Customer Relationship Strategic Management is the perfect way to develop the skills and knowledge you need to succeed.

Customer Relationship Strategic Management is a comprehensive program that equips professionals with the skills to develop and implement effective customer relationship strategies. By focusing on strategic management, participants will learn to analyze customer needs, identify opportunities, and create tailored solutions. The course offers key benefits such as enhanced customer engagement, increased loyalty, and improved business outcomes. Career prospects are also enhanced with certification and a competitive edge in the job market. Unique features include expert-led sessions, case studies, and a networking opportunity with peers and industry experts.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Systems
• Strategic Planning for Customer Relationship Management
• Building and Maintaining Customer Relationships
• Customer Retention Strategies
• Customer Acquisition and Retention Metrics
• Relationship Mapping and Analysis
• Customer Service Quality Management
• Sales and Marketing Alignment
• Customer Feedback and Complaint Handling
• Measuring Customer Relationship Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Customer Relationship Strategic Management

The Executive Certificate in Customer Relationship Strategic Management is a specialized program designed for senior executives and business leaders who want to enhance their skills in managing customer relationships strategically.
This program focuses on equipping participants with the knowledge and skills necessary to develop and implement effective customer relationship management strategies that drive business growth and profitability.
Through a combination of theoretical and practical learning, participants will gain a deep understanding of customer relationship management principles, including customer needs analysis, segmentation, targeting, and positioning.
They will also learn how to develop and implement customer relationship management strategies that align with business objectives, and how to measure and evaluate the effectiveness of these strategies.
The program is designed to be completed in a short duration of 6-12 months, depending on the participant's prior knowledge and experience.
The Executive Certificate in Customer Relationship Strategic Management is highly relevant to the customer relationship management industry, as it provides participants with the skills and knowledge necessary to stay ahead of the competition and drive business success.
The program is also relevant to industries such as retail, finance, healthcare, and technology, where customer relationship management is critical to business success.
Upon completion of the program, participants will receive an Executive Certificate in Customer Relationship Strategic Management, which can be used to enhance their career prospects and demonstrate their expertise in customer relationship management.
The program is delivered through a combination of online and offline learning, including lectures, case studies, and group discussions.
The Executive Certificate in Customer Relationship Strategic Management is offered by leading educational institutions and training providers, and is recognized globally as a benchmark of excellence in customer relationship management.
Overall, the Executive Certificate in Customer Relationship Strategic Management is a valuable investment for senior executives and business leaders who want to enhance their skills in managing customer relationships strategically and drive business success.

Why this course?

Customer Relationship Strategic Management is a vital skill in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK businesses believe that customer relationships are essential for their success. In fact, a study by the British Marketing Association found that companies that prioritize customer relationships see a 25% increase in revenue.
Statistic Percentage
Businesses that prioritize customer relationships 85%
Revenue increase for companies that prioritize customer relationships 25%

Who should enrol in Executive Certificate in Customer Relationship Strategic Management?

Ideal Audience for Executive Certificate in Customer Relationship Strategic Management This programme is designed for senior-level professionals in the UK who want to develop their skills in customer relationship strategic management, with a focus on driving business growth and improving customer satisfaction.
Key Characteristics: - Typically hold a senior management or director-level position in a UK-based organisation
Industry Focus: - Financial services, retail, healthcare, and technology sectors are well-represented among our alumni
Career Goals: - Develop strategic partnerships and customer relationships to drive business growth and revenue expansion
Prerequisites: - A bachelor's degree in a relevant field, plus at least 5 years of experience in customer-facing roles