Executive Certificate in Customer Relationship Management.

Friday, 13 February 2026 10:13:47

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital tool for businesses to manage and analyze customer interactions.

Our Executive Certificate in Customer Relationship Management is designed for senior executives and business leaders who want to enhance their skills in managing customer relationships.

Through this program, you will learn how to analyze customer data and develop strategies to improve customer satisfaction and retention.

You will also gain knowledge on how to build strong relationships with customers, identify new business opportunities, and implement effective sales and marketing techniques.

By the end of the program, you will be able to measure the effectiveness of your CRM efforts and make data-driven decisions to drive business growth.

Don't miss out on this opportunity to take your business to the next level. Explore our Executive Certificate in Customer Relationship Management today and discover how to unlock the full potential of your customer relationships.

Customer Relationship Management is a vital skill for any business professional. This Executive Certificate program equips you with the knowledge and tools to build strong relationships with customers, leading to increased loyalty and retention. By mastering CRM, you'll gain a competitive edge in the market and enhance your career prospects. Key benefits include improved sales performance, enhanced customer insights, and streamlined business operations. Unique features of the course include interactive modules, real-world case studies, and access to industry experts. With this certification, you'll be able to analyze customer data, develop targeted marketing strategies, and drive business growth.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Fundamentals • Understanding Customer Needs and Expectations • Building and Managing Customer Relationships • Effective Communication and Interpersonal Skills • Sales and Marketing Strategies for CRM • Data Analysis and Reporting in CRM • Managing Customer Expectations and Feedback • CRM Technology and Tools • Implementing and Managing CRM Systems • Measuring and Evaluating CRM Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Customer Relationship Management.

The Executive Certificate in Customer Relationship Management is a specialized program designed for professionals seeking to enhance their skills in managing customer relationships effectively.
This program focuses on teaching participants how to build strong relationships with customers, identify their needs, and deliver tailored solutions to drive business growth and customer satisfaction.
By the end of the program, participants will be able to analyze customer data, develop targeted marketing strategies, and implement effective customer service processes.
The learning outcomes of this program include the ability to create a customer-centric culture, foster loyalty and retention, and drive revenue growth through effective relationship management.
The duration of the Executive Certificate in Customer Relationship Management varies depending on the institution offering the program, but it typically ranges from 3 to 6 months.
The program is highly relevant to the customer relationship management industry, as it provides participants with the skills and knowledge needed to succeed in this field.
Many organizations recognize the value of this certification, and it is often required for senior roles in customer-facing positions.
The Executive Certificate in Customer Relationship Management is also relevant to industries such as retail, finance, healthcare, and technology, where customer relationships are critical to business success.
By completing this program, participants can enhance their career prospects, increase their earning potential, and contribute to the success of their organization.

Why this course?

Customer Relationship Management is a vital skill in today's market, with the UK's customer service industry valued at £73.8 billion in 2020, according to a report by the Chartered Institute of Marketing. To stay ahead, professionals need to possess strong CRM skills, which is where an Executive Certificate in Customer Relationship Management comes in.
Key Statistics UK Customer Service Industry Value (£ billion)
2020 73.8
2021 75.6
2022 78.3

Who should enrol in Executive Certificate in Customer Relationship Management.?

Customer Relationship Management (CRM) professionals are in high demand across various industries in the UK, with a projected growth rate of 10% by 2025 (Source: ITJ Insights)
Key characteristics of our ideal audience include: - Business owners and decision-makers
- Marketing and sales teams - Those with 2+ years of experience in sales, marketing, or customer service
- Individuals seeking to upskill or reskill in CRM software and strategies - Those looking to enhance their understanding of customer data analysis and relationship management