Executive Certificate in Customer Relationship Management with Business Psychology

Monday, 15 September 2025 19:51:43

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of this Executive Certificate in CRM with Business Psychology.

Designed for senior executives and business leaders, this program equips you with the skills to build strong relationships with customers, drive business growth, and stay ahead of the competition.

Through a combination of theoretical knowledge and practical applications, you'll learn how to apply business psychology principles to improve customer engagement, loyalty, and retention.

You'll also develop essential skills in data analysis, sales strategy, and team management, enabling you to make informed decisions and drive business success.

By the end of this program, you'll be equipped to:

Develop a customer-centric approach that drives business results and sets you apart from the competition.

Take the first step towards transforming your business and your career. Explore this Executive Certificate in CRM with Business Psychology today and discover how to build lasting relationships with your customers.

Customer Relationship Management is at the heart of this Executive Certificate in Customer Relationship Management with Business Psychology, where you'll learn to build lasting connections with customers. By combining CRM principles with business psychology, you'll gain a deeper understanding of human behavior and develop effective strategies to drive customer loyalty and retention. This course offers key benefits such as enhanced communication skills, improved sales performance, and increased employee engagement. With career prospects in high demand, you'll be equipped to succeed in various industries, from finance to healthcare. Unique features include interactive modules and expert guest lectures.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
Understanding Customer Needs and Expectations •
Building Trust and Credibility in Customer Relationships •
Effective Communication Strategies for Customer Engagement •
Emotional Intelligence and Empathy in Customer Service •
The Psychology of Influence and Persuasion in Sales •
Managing Conflict and Difficult Customer Interactions •
Personal Branding and Reputation Management in Business •
The Role of Feedback and Continuous Improvement in CRM •
Measuring and Evaluating the Success of Customer Relationship Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Customer Relationship Management with Business Psychology

The Executive Certificate in Customer Relationship Management with Business Psychology is a specialized program designed for professionals seeking to enhance their skills in managing customer relationships and understanding the psychological aspects of business interactions. This program is typically offered over a period of 6-12 months, allowing participants to balance their work and study commitments. The duration can vary depending on the institution and the participant's prior experience and knowledge. The learning outcomes of this program focus on developing a deep understanding of customer relationship management, including the psychological factors that influence customer behavior and decision-making. Participants will learn how to apply business psychology principles to improve customer engagement, loyalty, and retention. The program covers a range of topics, including customer segmentation, needs analysis, relationship building, and conflict resolution. Participants will also explore the role of emotional intelligence, empathy, and effective communication in building strong customer relationships. The Executive Certificate in Customer Relationship Management with Business Psychology is highly relevant to professionals working in industries such as sales, marketing, customer service, and account management. The program's focus on business psychology also makes it relevant to professionals working in human resources, organizational development, and management. Upon completion of the program, participants will be equipped with the knowledge and skills necessary to drive business growth through effective customer relationship management. The program's emphasis on business psychology also enables participants to develop a deeper understanding of the psychological factors that influence customer behavior, allowing them to make more informed decisions and develop more effective strategies for building strong customer relationships.

Why this course?

Executive Certificate in Customer Relationship Management with Business Psychology holds immense significance in today's market, where customer-centric approaches are increasingly valued. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer experience is crucial for driving growth (Source: CIM, 2020). This highlights the importance of effective customer relationship management (CRM) strategies.
UK Businesses Emphasizing Customer Experience Percentage
Customer Experience as a Key Growth Driver 75%
Importance of CRM in Customer Retention 80%

Who should enrol in Executive Certificate in Customer Relationship Management with Business Psychology?

Customer Relationship Management (CRM) professionals are in high demand, with the UK's CRM market expected to reach £3.5 billion by 2025, growing at a CAGR of 10.3%.
Those with a background in business psychology will have a competitive edge, as 71% of UK businesses believe that psychological insights are essential for customer engagement. The Executive Certificate in Customer Relationship Management with Business Psychology is ideal for senior leaders, managers, and professionals looking to enhance their skills in CRM, sales, and customer service, with a focus on the psychological aspects of customer relationships.
Individuals with a passion for understanding human behavior and motivation will benefit from this programme, which covers topics such as: customer journey mapping, sales psychology, emotional intelligence, and data-driven decision making, all of which are essential for building strong customer relationships and driving business growth.
By the end of the programme, learners will be able to: apply psychological principles to improve customer engagement, increase sales, and enhance overall business performance, making them a valuable asset to any organisation.