Executive Certificate in Customer Relationship Management in Business

Sunday, 14 December 2025 22:31:37

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital component of any successful business.

Designed for professionals seeking to enhance their skills in managing customer interactions, this Executive Certificate in Customer Relationship Management in Business is ideal for those looking to boost their career prospects.

Through a combination of theoretical knowledge and practical applications, learners will gain a deep understanding of CRM principles, including data analysis, sales strategy, and customer service.

By mastering these skills, individuals can improve customer satisfaction, increase sales, and drive business growth.

Some key benefits of this program include:

Improved communication and relationship-building skills, enhanced data analysis capabilities, and increased sales potential.

Don't miss out on this opportunity to take your career to the next level. Explore the Executive Certificate in Customer Relationship Management in Business today and discover how you can make a lasting impact on your organization.

Customer Relationship Management is the backbone of any successful business, and our Executive Certificate in Customer Relationship Management in Business will equip you with the skills to excel in this field. By mastering the art of CRM, you'll enhance customer satisfaction and drive business growth. This comprehensive course covers key concepts, including data analysis, sales strategy, and team management. You'll gain hands-on experience with industry-leading software and develop a deep understanding of CRM best practices. With this certification, you'll boost your career prospects and become a valuable asset to any organization.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
Understanding Customer Needs and Expectations •
Building and Maintaining Customer Relationships •
Effective Communication and Interpersonal Skills •
CRM Software and Technology •
Data Analysis and Reporting in CRM •
Sales and Marketing Strategies in CRM •
Customer Retention and Loyalty Programs •
Managing Customer Complaints and Issues •
Measuring and Evaluating CRM Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Customer Relationship Management in Business

The Executive Certificate in Customer Relationship Management in Business is a specialized program designed for professionals seeking to enhance their skills in managing customer relationships effectively.
This program focuses on teaching participants how to build strong relationships with customers, identify their needs, and deliver tailored solutions to drive business growth and customer satisfaction.
By the end of the program, participants will be able to analyze customer data, develop targeted marketing strategies, and implement effective customer service processes.
The learning outcomes of this program include the ability to create a customer-centric business culture, develop a customer relationship management framework, and measure the effectiveness of customer relationship management initiatives.
The duration of the Executive Certificate in Customer Relationship Management in Business is typically 6-12 months, depending on the institution and the participant's prior experience.
The program is highly relevant to the business world, as companies are increasingly recognizing the importance of customer relationship management in driving revenue growth and improving customer loyalty.
By completing this program, participants can enhance their career prospects and take on leadership roles in customer relationship management, such as Director of Customer Relationship Management or Vice President of Customer Experience.
The Executive Certificate in Customer Relationship Management in Business is offered by various institutions, including universities, business schools, and professional organizations, and is often recognized by employers as a valuable credential for professionals in the field.
The program is designed to be flexible and accessible, with online and on-campus delivery options available to accommodate different learning styles and schedules.
Overall, the Executive Certificate in Customer Relationship Management in Business is an excellent choice for professionals seeking to develop their skills in managing customer relationships and driving business growth.

Why this course?

Customer Relationship Management is a vital aspect of business in today's market, with the UK being no exception. According to a recent survey by the Chartered Institute of Marketing, 85% of UK businesses believe that CRM is essential for their success. In fact, a study by the CBI found that companies that invest in CRM are more likely to achieve their sales targets, with 71% of respondents reporting an increase in sales.
Year Percentage of Businesses Investing in CRM
2015 45%
2018 62%
2020 75%

Who should enrol in Executive Certificate in Customer Relationship Management in Business?

Customer Relationship Management (CRM) professionals are in high demand across various industries in the UK, with a projected growth rate of 10% by 2025, according to a report by the Chartered Institute of Marketing.
Ideal candidates for the Executive Certificate in Customer Relationship Management in Business should possess a strong understanding of sales, marketing, and customer service principles, with at least 5 years of experience in a related field, such as sales management, marketing management, or customer success.
Key characteristics of the target audience include a passion for delivering exceptional customer experiences, excellent communication and interpersonal skills, and the ability to analyze data and make informed business decisions.
Industry-specific requirements Professionals in the UK's service-based industries, such as finance, healthcare, and technology, are particularly well-suited for this program, as they require strong CRM skills to drive business growth and customer loyalty.