Executive Certificate in Customer Relationship Management for MBAs

Monday, 16 February 2026 06:13:26

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of business success.

For MBA graduates, a CRM certification can be a valuable addition to their skillset, enhancing their ability to drive business growth through strategic customer engagement.

Our Executive Certificate in Customer Relationship Management is designed specifically for professionals seeking to develop a deeper understanding of CRM principles and practices.

Through a combination of online courses and interactive modules, learners will gain hands-on experience in managing customer relationships, analyzing market trends, and implementing effective CRM strategies.

By the end of the program, participants will be equipped with the knowledge and skills necessary to drive business results through customer-centric approaches.

Don't miss this opportunity to elevate your career with a CRM certification. Explore our program today and discover how you can transform your business with data-driven customer relationships.

Customer Relationship Management is the backbone of any successful business, and our Executive Certificate in CRM for MBAs is designed to equip you with the skills to excel in this field. By mastering the art of CRM, you'll gain a deeper understanding of how to build strong relationships with customers, drive sales growth, and increase customer satisfaction. With this course, you'll learn from industry experts and gain access to cutting-edge tools and techniques. The key benefits include enhanced customer engagement, improved sales forecasting, and data-driven decision making. Career prospects are bright, with opportunities in various industries and roles.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
Understanding Customer Needs and Preferences •
Building and Maintaining Customer Relationships •
CRM Software Selection and Implementation •
Data Management and Analysis in CRM •
Sales Force Automation and Performance Management •
Customer Service and Support Strategies •
Marketing Automation and Lead Generation •
Measuring and Evaluating CRM Effectiveness •
CRM Security and Compliance Issues

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Customer Relationship Management for MBAs

The Executive Certificate in Customer Relationship Management for MBAs is a specialized program designed to equip senior executives with the skills and knowledge necessary to build and maintain strong customer relationships in today's competitive business landscape.
This program focuses on teaching participants how to develop and implement effective customer relationship management strategies that drive business growth and profitability.
Through a combination of online and offline learning, participants will gain a deep understanding of customer needs, preferences, and behaviors, as well as the latest trends and best practices in customer relationship management.
The program covers a range of topics, including customer segmentation, relationship building, and retention, as well as advanced topics such as data analytics and customer experience management.
Upon completion of the program, participants will be able to apply their knowledge and skills to improve customer relationships, increase customer loyalty, and drive business success.
The Executive Certificate in Customer Relationship Management for MBAs is a highly relevant and industry-recognized program that is designed to meet the needs of senior executives who want to stay ahead of the curve in today's fast-paced business environment.
The program is typically completed in 6-12 months and consists of 4-6 modules, each covering a specific aspect of customer relationship management.
Participants will have access to a range of learning resources, including online courses, webinars, and case studies, as well as a community of peers and industry experts who can provide support and guidance throughout the program.
The Executive Certificate in Customer Relationship Management for MBAs is a valuable addition to any MBA program, and is particularly relevant for executives who work in industries such as finance, healthcare, and technology.
By completing this program, participants will gain a competitive edge in the job market and be able to apply their knowledge and skills to drive business success in a rapidly changing business environment.
The program is designed to be flexible and accessible, with online learning options available to accommodate the busy schedules of senior executives.
Overall, the Executive Certificate in Customer Relationship Management for MBAs is a highly effective and industry-recognized program that can help senior executives build and maintain strong customer relationships, drive business growth, and achieve long-term success.

Why this course?

Customer Relationship Management is a vital skill for MBAs in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer relationship management (CRM) is essential for their success. In fact, a study by the Institute of Customer Service found that 61% of UK consumers are more likely to do business with a company that has a good customer service record.
Year Percentage of Businesses Using CRM
2015 45%
2018 55%
2020 65%

Who should enrol in Executive Certificate in Customer Relationship Management for MBAs ?

Ideal Audience for Executive Certificate in Customer Relationship Management for MBAs Are you a forward-thinking business leader looking to enhance your skills in customer-centric strategies and relationship management? If so, this Executive Certificate in Customer Relationship Management for MBAs is designed for you.
Key Characteristics: You are an MBA graduate or a senior executive with at least 5 years of experience in a customer-facing role, preferably in a UK-based organization. You have a strong understanding of business principles and a passion for delivering exceptional customer experiences.
Industry Focus: This programme is particularly relevant to professionals working in industries such as finance, retail, healthcare, and technology, where customer relationships are critical to driving business growth and success. In the UK, for example, a survey by the Chartered Institute of Marketing found that 75% of businesses believe that customer experience is a key differentiator in the market.
Learning Outcomes: Upon completion of this programme, you will gain a deep understanding of customer relationship management principles, strategies, and best practices. You will be able to develop and implement effective customer engagement plans, build strong relationships with key stakeholders, and drive business growth through customer-centric initiatives.