Executive Certificate in Customer Relationship Management and Process Reengineering

Tuesday, 23 December 2025 20:19:24

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of this Executive Certificate program.

Designed for senior executives and business leaders, this program focuses on developing strategic CRM capabilities and process reengineering skills.

Through a combination of online courses and interactive exercises, learners will gain a deep understanding of CRM principles, tools, and best practices.

They will also learn how to analyze and improve business processes, leading to increased efficiency and customer satisfaction.

By the end of the program, learners will be equipped to drive business growth through effective CRM and process reengineering.

Join this Executive Certificate program and take the first step towards transforming your organization's customer relationships and business operations.

Customer Relationship Management is at the heart of this Executive Certificate in Customer Relationship Management and Process Reengineering, where you'll master the art of building lasting connections with customers. By reengineering business processes, you'll enhance efficiency, reduce costs, and boost customer satisfaction. This comprehensive program offers key benefits such as improved sales performance, increased customer loyalty, and enhanced decision-making capabilities. With a strong focus on practical skills, you'll gain expertise in CRM software, data analysis, and process optimization. Career prospects are bright, with opportunities in various industries, including finance, healthcare, and retail.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Systems •
Process Reengineering Principles •
Strategic Planning for CRM Implementation •
Customer Service Quality Metrics •
Sales Force Automation and Optimization •
Data Mining and Analytics for CRM •
Change Management and Organizational Development •
Technology Selection and Integration for CRM •
Performance Measurement and Evaluation of CRM Systems •
Globalization and Cultural Considerations in CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in Customer Relationship Management and Process Reengineering

The Executive Certificate in Customer Relationship Management and Process Reengineering is a specialized program designed for senior executives and professionals seeking to enhance their skills in managing customer relationships and optimizing business processes. This certificate program focuses on teaching participants how to develop and implement effective customer relationship management strategies, including customer segmentation, needs analysis, and relationship building. By the end of the program, participants will be able to analyze customer data, identify trends, and develop targeted marketing campaigns to improve customer engagement and loyalty. The program covers various topics such as customer service, sales, and marketing, as well as process reengineering techniques to streamline business operations and improve efficiency. Participants will learn how to design and implement new business processes, eliminate waste, and improve overall performance. The duration of the Executive Certificate in Customer Relationship Management and Process Reengineering is typically 6-12 months, depending on the institution offering the program. Participants can expect to spend around 10-20 hours per week studying and completing coursework, as well as participating in group discussions and case studies. The program is highly relevant to the customer relationship management (CRM) industry, as it provides participants with the skills and knowledge needed to develop and implement effective CRM strategies. The program is also relevant to the process reengineering industry, as it teaches participants how to analyze and improve business processes to increase efficiency and productivity. Upon completion of the program, participants will receive an Executive Certificate in Customer Relationship Management and Process Reengineering, which can be used to enhance their career prospects and demonstrate their expertise in CRM and process reengineering. The program is designed to be flexible and can be completed online or on-campus, making it accessible to professionals from around the world.

Why this course?

Customer Relationship Management (CRM) and Process Reengineering are crucial in today's market, where customer satisfaction and efficiency are paramount. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that CRM is essential for their success. Moreover, a study by the Institute of Customer Service found that 61% of UK consumers expect a company to respond to their query within 2 hours.
Year Percentage of Businesses Using CRM
2015 45%
2018 55%
2020 65%

Who should enrol in Executive Certificate in Customer Relationship Management and Process Reengineering?

Ideal Audience for Executive Certificate in Customer Relationship Management and Process Reengineering This programme is designed for senior-level professionals in the UK who want to enhance their skills in CRM and process reengineering, with a focus on driving business growth and improving customer satisfaction.
Key Characteristics: - Typically hold a senior management or executive role in a UK-based organisation
Industry Focus: - Finance and banking, retail, healthcare, and public sector
Career Goals: - Develop strategic relationships with customers and stakeholders
Prerequisites: - Minimum 5 years of experience in a senior management or executive role