Executive Certificate in AI for Customer Relationship Management

Saturday, 14 February 2026 03:15:31

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) for Customer Relationship Management (CRM) is revolutionizing the way businesses interact with their customers.


Designed for professionals seeking to upskill in AI and CRM, this Executive Certificate program equips learners with the knowledge and tools to leverage AI in CRM to drive business growth and customer satisfaction.


Through a combination of theoretical foundations and practical applications, this program covers topics such as AI-powered chatbots, predictive analytics, and personalized customer experiences.


By the end of the program, learners will be able to analyze customer data, develop AI-driven CRM strategies, and implement AI-powered solutions to enhance customer relationships.


Join our Executive Certificate in AI for Customer Relationship Management and discover how AI can transform your business. Explore the program today and take the first step towards unlocking the full potential of AI in CRM.

Artificial Intelligence is revolutionizing the way businesses interact with their customers, and the Executive Certificate in AI for Customer Relationship Management is the perfect tool to harness this power. This course equips you with the skills to leverage AI in CRM, enhancing customer engagement, and driving revenue growth. With AI-powered tools, you'll gain insights into customer behavior, preferences, and needs, allowing for personalized interactions. The course also covers key concepts like machine learning, natural language processing, and data analytics. Upon completion, you'll enjoy AI-driven career prospects, including roles in CRM, marketing, and sales.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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Machine Learning for CRM
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Natural Language Processing in CRM
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Predictive Analytics for Customer Segmentation
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Chatbots and Virtual Assistants in CRM
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Sentiment Analysis for Customer Feedback
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Data Mining for CRM Decision Making
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Big Data Analytics for CRM
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AI-Powered Customer Journey Mapping
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Ethics and Governance in AI for CRM

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Executive Certificate in AI for Customer Relationship Management

The Executive Certificate in AI for Customer Relationship Management is a specialized program designed to equip executives with the knowledge and skills necessary to leverage Artificial Intelligence (AI) in customer relationship management (CRM) strategies. This program focuses on teaching participants how to use AI tools and techniques to analyze customer data, personalize interactions, and improve overall customer experience. By the end of the program, participants will be able to apply AI-driven insights to drive business growth and enhance customer loyalty. The duration of the Executive Certificate in AI for Customer Relationship Management is typically 6-12 months, depending on the institution offering the program and the participant's prior experience. The program is designed to be flexible, allowing participants to balance their studies with their existing work commitments. The industry relevance of this program is high, as more and more companies are adopting AI-powered CRM strategies to stay competitive in the market. By completing this program, participants will gain the skills and knowledge needed to lead their organizations in the adoption of AI-driven CRM initiatives. Upon completion of the program, participants can expect to gain a range of skills, including AI-driven data analysis, machine learning, and natural language processing. They will also learn how to implement AI-powered CRM solutions, such as chatbots and virtual assistants, to enhance customer engagement and experience. The Executive Certificate in AI for Customer Relationship Management is a valuable addition to any executive's skillset, particularly in industries such as finance, healthcare, and retail, where customer relationships are critical to business success. By leveraging AI in CRM strategies, executives can drive business growth, improve customer satisfaction, and stay ahead of the competition.

Why this course?

Executive Certificate in AI for Customer Relationship Management is a highly sought-after qualification in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Marketing, 75% of marketers in the UK believe that AI will significantly impact customer relationship management (CRM) in the next two years. Moreover, a study by the CMO Council found that 60% of marketers in the UK are already using AI-powered tools to personalize customer experiences.
UK Marketers' Perception of AI in CRM Percentage
Positive impact on CRM 80%
Negative impact on CRM 15%
No impact on CRM 5%

Who should enrol in Executive Certificate in AI for Customer Relationship Management?

Ideal Audience for Executive Certificate in AI for Customer Relationship Management This programme is designed for senior executives and business leaders in the UK who want to stay ahead of the curve in customer relationship management (CRM) and artificial intelligence (AI).
Key Characteristics: Typically, our ideal candidates have at least 5 years of experience in a leadership role, a strong understanding of CRM systems, and a willingness to learn and adapt to new technologies.
Industry Focus: Our programme is particularly relevant to executives working in industries such as finance, retail, and healthcare, where customer relationship management is critical to driving business growth and competitiveness.
Career Goals: By completing this programme, our ideal candidates aim to develop the skills and knowledge needed to drive business innovation, improve customer engagement, and stay ahead of the competition in a rapidly changing market.