Certificate in Voice of Customer Programs

Wednesday, 11 February 2026 18:45:50

International applicants and their qualifications are accepted

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Overview

Overview

Voice of Customer Programs


Gain a deeper understanding of customer needs and preferences with this Certificate in Voice of Customer Programs.


Unlock customer insights to drive business growth and improvement. This program is designed for professionals who want to learn how to collect, analyze, and act on customer feedback.

Through a combination of theoretical knowledge and practical skills, you'll learn how to:


Develop effective customer engagement strategies


Improve customer satisfaction and loyalty


Measure and track customer feedback


Make data-driven decisions


Take your career to the next level


Explore the world of Voice of Customer Programs and discover how to turn customer feedback into business success.

Certificate in Voice of Customer Programs is an ideal course for those seeking to understand the power of customer feedback. By learning how to collect, analyze, and act upon customer insights, you'll gain a competitive edge in the industry. This comprehensive program teaches you how to voice of customer principles, customer journey mapping, and data-driven decision making. You'll also develop skills in customer experience design, voice of customer metrics, and stakeholder engagement. With this certificate, you'll be equipped to drive business growth, improve customer satisfaction, and advance your career in customer experience management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Journey Mapping •
Voice of the Customer (VOC) Methodology •
Net Promoter Score (NPS) Analysis •
Customer Feedback Analysis and Interpretation •
Voice of the Customer (VOC) Program Design •
Customer Experience (CX) Metrics Development •
Employee Engagement and Advocacy •
Customer Journey Mapping Tools and Techniques •
VOC Program Implementation and Rollout •
Measuring ROI of VOC Programs

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Voice of Customer Programs

The Certificate in Voice of Customer Programs is a specialized training program designed to equip professionals with the skills and knowledge required to effectively capture, analyze, and act upon customer feedback.
This program focuses on teaching participants how to design, implement, and measure the effectiveness of Voice of Customer (VoC) programs, which are critical for driving business growth and improvement.
Upon completion of the program, participants will be able to analyze customer feedback, identify trends and patterns, and develop actionable insights that can inform business decisions.
The program covers a range of topics, including customer feedback analysis, VoC program design, stakeholder management, and metrics and measurement.
The duration of the program is typically 2-3 days, depending on the provider and the level of customization required.
The Certificate in Voice of Customer Programs is highly relevant to professionals working in customer experience, market research, product development, and business analysis.
Industry leaders recognize the importance of VoC programs in driving business success, and this certificate is designed to equip participants with the skills and knowledge required to make a meaningful impact.
By completing this program, participants will gain a deeper understanding of the Voice of Customer and its role in driving business growth and improvement.
The program is delivered by experienced instructors who have extensive experience in designing and implementing VoC programs.
The Certificate in Voice of Customer Programs is a valuable addition to any professional's skillset, and is highly regarded by employers across a range of industries.
Upon completion of the program, participants will receive a certificate that is recognized by employers and industry leaders.
The program is designed to be flexible and accessible, with a range of delivery options available, including online and in-person training.
Overall, the Certificate in Voice of Customer Programs is a valuable investment for professionals looking to develop their skills and knowledge in this critical area.

Why this course?

Certificate in Voice of Customer Programs is a highly sought-after credential in today's market, particularly in the UK. According to a survey by the Market Research Society, 71% of UK businesses believe that customer feedback is crucial for driving growth and innovation. Moreover, a study by the Chartered Institute of Marketing found that 62% of UK marketers believe that customer experience is the key differentiator for their business.
Statistic Percentage
Businesses that believe customer feedback is crucial for growth and innovation 71%
Marketers who believe customer experience is the key differentiator 62%

Who should enrol in Certificate in Voice of Customer Programs ?

Ideal Audience for Certificate in Voice of Customer Programs Those who want to enhance their customer experience skills and become a Voice of Customer (VoC) in a UK-based organization, with 71% of UK businesses using customer feedback to improve their services (Source: CIPD).
Professionals seeking to upskill in customer service, market research, and data analysis, with 62% of UK employees believing that customer feedback is essential for business growth (Source: YouGov). Business owners and managers looking to implement effective VoC programs, with 45% of UK companies using customer feedback to inform product development (Source: Gartner).
Individuals interested in gaining a competitive edge in the job market, with 55% of UK employers considering customer service skills essential for the role (Source: Reed). Those who want to stay ahead of the curve in terms of customer experience trends, with 80% of UK businesses investing in customer experience initiatives (Source: Capgemini).