Certificate in Using AI for Customer Engagement Strategies

Thursday, 12 February 2026 10:33:52

International applicants and their qualifications are accepted

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Overview

Overview

Artificial Intelligence (AI) is revolutionizing customer engagement strategies, and this Certificate program is designed to equip you with the skills to harness its power.


Learn how to leverage AI-driven tools and techniques to personalize customer interactions, improve response times, and enhance overall engagement.


Some of the key topics covered in this program include: AI-powered chatbots, sentiment analysis, predictive analytics, and more.

Develop a deep understanding of how AI can be used to gain valuable insights into customer behavior and preferences.


By the end of this program, you'll be equipped with the knowledge and skills to implement AI-driven customer engagement strategies that drive real results.


So why wait? Explore the Certificate in Using AI for Customer Engagement Strategies today and start unlocking the full potential of AI for your business!

AI is revolutionizing customer engagement strategies, and this Certificate program is designed to equip you with the skills to harness its power. By leveraging AI for customer engagement, you'll gain a competitive edge in the market and enhance customer experience. This course covers the key concepts, tools, and techniques to develop effective AI-based customer engagement strategies. You'll learn how to analyze customer data, create personalized experiences, and measure campaign performance. With this certification, you'll be poised for a career in AI-powered customer engagement, with opportunities in marketing, sales, and customer success.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Introduction to AI for Customer Engagement
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• Understanding Customer Journey Mapping
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• Chatbots and Virtual Assistants in Customer Service
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• Sentiment Analysis and Emotional Intelligence
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• Personalization Strategies using AI
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• Predictive Analytics for Customer Behavior
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• Voice UI and Conversational Design
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• Measuring ROI of AI-Driven Customer Engagement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Using AI for Customer Engagement Strategies

The Certificate in Using AI for Customer Engagement Strategies is a comprehensive program designed to equip learners with the skills necessary to leverage Artificial Intelligence (AI) in customer engagement strategies.
This program focuses on teaching learners how to use AI tools and techniques to personalize customer experiences, improve customer retention, and increase sales.
Upon completion of the program, learners will be able to analyze customer data, develop AI-powered chatbots, and create personalized marketing campaigns.
The duration of the program is typically 6-12 months, depending on the institution offering it.
The program is highly relevant to industries such as marketing, sales, customer service, and IT, as AI is becoming increasingly important in customer engagement.
Learners can expect to gain hands-on experience with popular AI tools and platforms, such as Salesforce, HubSpot, and Microsoft Dynamics.
The program also covers topics such as machine learning, natural language processing, and data analytics, providing learners with a solid foundation in AI principles.
By the end of the program, learners will be able to apply AI-powered customer engagement strategies to drive business growth and improve customer satisfaction.
The Certificate in Using AI for Customer Engagement Strategies is a valuable credential for professionals looking to stay ahead in the job market and drive business success in the digital age.
This program is ideal for individuals working in customer-facing roles, as well as those interested in pursuing a career in AI and customer engagement.
Overall, the Certificate in Using AI for Customer Engagement Strategies is a practical and relevant program that can help learners develop the skills necessary to succeed in today's fast-paced business environment.

Why this course?

Certificate in Using AI for Customer Engagement Strategies is a highly sought-after qualification in today's market, where businesses are increasingly leveraging Artificial Intelligence (AI) to enhance customer engagement. According to a recent survey by the UK's Centre for Data Ethics and Innovation, 75% of UK businesses plan to use AI to improve customer experience by 2025.
Year Percentage of Businesses Using AI for Customer Engagement
2020 30%
2022 50%
2024 75%

Who should enrol in Certificate in Using AI for Customer Engagement Strategies?

Ideal Audience for Certificate in Using AI for Customer Engagement Strategies This course is designed for marketing professionals, customer service teams, and business owners in the UK who want to leverage AI-powered tools to enhance customer engagement and drive business growth.
Job Roles Marketing managers, customer service managers, business development managers, and sales teams in various industries, including finance, retail, and healthcare.
Industry Financial services, retail, healthcare, and technology, with a focus on UK-based businesses.
Education Level Professionals with a degree in marketing, business, or a related field, as well as those with relevant work experience.
Location The UK, with a focus on major cities such as London, Manchester, and Birmingham.
Time Commitment Approximately 12-16 hours, spread over 4-6 weeks, depending on the learner's pace.