Certificate in Service Operations and Customer Relationship Management

Thursday, 23 October 2025 17:23:03

International applicants and their qualifications are accepted

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Overview

Overview

Service Operations

is a vital component of any successful business, and the Certificate in Service Operations and Customer Relationship Management is designed to equip learners with the skills needed to excel in this field.
Service Operations involves managing the day-to-day activities of a business, ensuring that customers receive high-quality service and that operations run smoothly. This certificate program focuses on teaching learners how to develop effective customer relationship management strategies, improve service delivery, and increase customer satisfaction.
By completing this certificate program, learners will gain a deeper understanding of the importance of service operations and customer relationship management in today's business landscape. They will learn how to analyze customer needs, develop targeted marketing campaigns, and implement effective service recovery strategies.
Customer Relationship Management is a critical aspect of service operations, and this certificate program will teach learners how to build strong relationships with customers, identify and resolve issues, and drive business growth.
If you're looking to launch or advance your career in service operations and customer relationship management, this certificate program is an excellent starting point. Explore the world of service operations and customer relationship management today and discover how you can make a meaningful impact on your organization.

Certificate in Service Operations and Customer Relationship Management is an ideal course for those seeking to excel in the field of service operations and customer relationship management. This comprehensive program equips learners with the necessary skills to deliver exceptional customer experiences, manage service operations effectively, and drive business growth. By gaining knowledge of CRM tools, service level agreements, and customer service strategies, learners can enhance their career prospects and take on leadership roles in organizations. The course also covers unique features such as service desk management, process improvement, and team collaboration, making it a valuable asset for professionals looking to advance their careers in service operations and customer relationship management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Systems •
Service Level Management (SLM) Framework •
Service Operations Management (SOM) •
Key Performance Indicators (KPIs) for Service Operations •
Service Request Management (SRM) Processes •
Service Desk Operations and Management •
Change Management in Service Operations •
Service Level Agreement (SLA) Management •
Service Operations Metrics and Analysis •
Customer Service Quality Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Service Operations and Customer Relationship Management

The Certificate in Service Operations and Customer Relationship Management is a comprehensive program designed to equip individuals with the skills and knowledge required to excel in service operations and customer relationship management.
This certificate program focuses on teaching learners how to design, implement, and manage effective service operations and customer relationship management strategies that drive business growth and customer satisfaction.
Upon completion of the program, learners can expect to gain a range of learning outcomes, including an understanding of service operations principles, customer relationship management strategies, and the ability to analyze and improve service operations and customer relationships.
The duration of the certificate program varies depending on the institution offering it, but most programs take around 6-12 months to complete.
The industry relevance of the Certificate in Service Operations and Customer Relationship Management is high, as service operations and customer relationship management are critical components of many businesses, particularly those in the service-based sector.
Learners who complete this certificate program can expect to find employment opportunities in a range of industries, including finance, healthcare, and technology, where service operations and customer relationship management skills are highly valued.
The skills and knowledge gained through this certificate program are also transferable to other areas of business, such as sales, marketing, and operations management.
Overall, the Certificate in Service Operations and Customer Relationship Management is a valuable investment for individuals looking to advance their careers in service operations and customer relationship management.

Why this course?

Certificate in Service Operations and Customer Relationship Management is a highly sought-after qualification in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 85% of businesses believe that customer relationship management (CRM) is crucial for their success. In the UK, the CRM market is expected to grow by 10.5% annually from 2023 to 2026, with the total market size reaching £3.4 billion by 2026 (Source: MarketsandMarkets).
Year Market Size (in billions)
2023 2.3
2024 2.5
2025 2.7
2026 3.4

Who should enrol in Certificate in Service Operations and Customer Relationship Management?

Ideal Audience for Certificate in Service Operations and Customer Relationship Management This certificate is designed for professionals in the UK who want to enhance their skills in service operations and customer relationship management, particularly those working in industries such as finance, healthcare, and technology.
Job Roles The ideal candidates for this certificate are professionals in the following job roles: customer service managers, service delivery managers, operations managers, customer relationship managers, and business development managers.
Industry Background Professionals with experience in industries such as finance, healthcare, technology, and e-commerce can benefit from this certificate, particularly those working in roles that involve customer service, operations, and relationship management.
Education and Experience The ideal candidates for this certificate typically have a degree in business, marketing, or a related field, and at least 2 years of experience in customer service, operations, or a related field.
Career Benefits Upon completion of this certificate, professionals can expect career benefits such as improved customer satisfaction, increased efficiency, and enhanced career prospects in the UK job market, where the demand for skilled service operations and customer relationship management professionals is on the rise.