Negotiation
is a vital skill for Facility Managers (FMs) to resolve conflicts and achieve their goals. This Certificate in Negotiation and Conflict Resolution for FMs aims to equip them with the necessary tools to navigate complex situations effectively.
Some FMs may struggle with assertive communication, boundary setting, and finding mutually beneficial solutions.
Effective negotiation can lead to improved relationships, increased efficiency, and better outcomes for facilities and their stakeholders. This course will teach FMs how to analyze situations, build trust, and negotiate win-win agreements.
By the end of this program, learners will be able to:
Identify and manage conflict
Develop negotiation strategies
Improve communication skills
Build strong relationships
Make informed decisions
Learn how to negotiate effectively and resolve conflicts in a professional manner.