Certificate in Microsoft Office for Customer Support Professionals

Thursday, 11 September 2025 23:25:14

International applicants and their qualifications are accepted

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Overview

Overview

Microsoft Office

is a powerful tool for customer support professionals, enhancing productivity and efficiency in their daily tasks. This certificate program focuses on teaching essential skills in Microsoft Office applications, such as Word, Excel, and PowerPoint, to help support teams deliver top-notch service. Some key features of the program include learning how to create professional documents, manage data effectively, and design engaging presentations. By mastering these skills, learners can improve their ability to communicate complex information in a clear and concise manner. The program is designed to be flexible and accessible, allowing learners to work at their own pace and on their own schedule. With this certificate, learners can take their career to the next level and become more valuable to their organization.

Are you ready to take your skills to the next level?

Certificate in Microsoft Office for Customer Support Professionals is designed to equip you with the essential skills to excel in the field of customer support. This comprehensive course focuses on Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook, to enhance your productivity and efficiency. You will learn how to create professional documents, manage data, and deliver effective presentations. With this Certificate in Microsoft Office, you can expect career advancement opportunities and improved job prospects in the customer support industry. Unique features of the course include hands-on training, real-world scenarios, and personalized feedback.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Microsoft Word: Creating and Editing Documents • Microsoft Excel: Data Analysis and Charting • Microsoft PowerPoint: Presentations and Slideshows • Microsoft Outlook: Email Management and Calendar Organization • Microsoft Teams: Collaboration and Communication • Microsoft Access: Database Management and Querying • Microsoft Publisher: Desktop Publishing and Design • Microsoft OneDrive: Cloud Storage and File Sharing • Microsoft Office Suite: Overview and Navigation • Microsoft Office 365: Subscription and Security

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:

1 month (Fast-track mode): £140
2 months (Standard mode): £90

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Microsoft Office for Customer Support Professionals

The Certificate in Microsoft Office for Customer Support Professionals is a valuable training program designed to equip customer support specialists with the necessary skills to effectively utilize Microsoft Office tools in their daily work.
This certificate program focuses on teaching customer support professionals how to use Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook to improve their productivity and efficiency in handling customer inquiries and resolving issues.
Upon completion of the program, learners can expect to gain the following learning outcomes: enhanced Microsoft Office skills, improved customer support knowledge, and the ability to provide effective solutions to customer problems using Microsoft Office tools.
The duration of the certificate program varies depending on the institution offering it, but most programs take around 3-6 months to complete, with flexible scheduling options to accommodate the needs of working professionals.
The industry relevance of this certificate program is high, as many organizations require their customer support staff to have basic Microsoft Office skills to perform their job functions effectively.
By obtaining this certificate, customer support professionals can demonstrate their expertise in using Microsoft Office tools and enhance their career prospects in the industry.
Moreover, the certificate can also be beneficial for those looking to transition into a customer support role or advance their career in the field, as it provides a competitive edge in the job market.
Overall, the Certificate in Microsoft Office for Customer Support Professionals is a practical and relevant training program that can help customer support specialists improve their skills and advance their careers in the industry.

Why this course?

Certificate in Microsoft Office is a highly sought-after skill for customer support professionals in the UK, with 71% of employers considering it essential for the role (Source: [Google Charts 3D Column Chart](https://chart.googleapis.com/chart?cht=lc&chs=500x200&chl=71%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C%2020%20%7C

Who should enrol in Certificate in Microsoft Office for Customer Support Professionals?

Ideal Audience for Certificate in Microsoft Office for Customer Support Professionals Are you a customer support professional looking to enhance your skills and stay ahead in the UK job market?
Key Characteristics: You are a customer-facing professional working in a call centre, helpdesk, or support team, with a basic understanding of Microsoft Office applications.
Job Roles: Customer Support Agent, Helpdesk Technician, Technical Support Specialist, IT Support Assistant, and Business Analyst.
Skills Gaps: Basic knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, as well as communication and problem-solving skills.
Benefits: Enhance your career prospects, improve your productivity, and develop the skills needed to succeed in the UK customer support industry.