Certificate in Level 2 Global Contact Centre Operations

Friday, 13 February 2026 10:13:36

International applicants and their qualifications are accepted

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Overview

Overview

Global Contact Centre Operations


This Certificate in Level 2 Global Contact Centre Operations is designed for individuals who want to develop the skills needed to succeed in a global contact centre environment.


It's perfect for those looking to break into the industry or advance their careers in customer service, sales, or technical support.


Some of the key topics covered include customer service skills, communication techniques, and technical knowledge of contact centre software and systems.

Through a combination of online learning and assessment, learners will gain a solid understanding of the principles and practices of global contact centre operations.


By the end of the course, learners will be equipped with the skills and knowledge needed to succeed in a fast-paced and dynamic contact centre environment.


So why not explore this Certificate in Level 2 Global Contact Centre Operations today and start your journey to a successful career in contact centre operations?

Global Contact Centre Operations is a comprehensive course that equips learners with the skills to excel in the fast-paced world of contact centre management. By completing this Certificate in Level 2 Global Contact Centre Operations, you'll gain a deep understanding of global contact centre operations and develop essential skills in areas such as customer service, team management, and technology integration. With global contact centre operations at its core, this course offers a unique blend of theoretical knowledge and practical experience, preparing you for a successful career in this field. You'll also benefit from career prospects in various industries, including finance, healthcare, and retail.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Service Skills •
• Communication and Interpersonal Skills •
• Time Management and Productivity •
• Conflict Resolution and De-escalation •
• Global Contact Centre Operations •
• Call Handling and Answering •
• Problem-Solving and Troubleshooting •
• Data Entry and Record Keeping •
• Teamwork and Collaboration •
• Customer Relationship Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Level 2 Global Contact Centre Operations

The Certificate in Level 2 Global Contact Centre Operations is a globally recognized qualification that equips learners with the skills and knowledge required to succeed in the global contact centre industry.
This certificate program focuses on developing learners' skills in areas such as customer service, communication, and teamwork, which are essential for a career in contact centre operations.
Upon completion of the program, learners will be able to demonstrate their understanding of global contact centre operations, including the management of customer relationships, the handling of customer complaints, and the use of technology to improve customer service.
The duration of the certificate program is typically 12-16 weeks, depending on the learning style and prior experience of the learner.
The program is designed to be flexible and can be completed part-time or full-time, making it accessible to learners from all over the world.
The Certificate in Level 2 Global Contact Centre Operations is highly relevant to the global contact centre industry, which is experiencing rapid growth and transformation.
The program is designed to meet the needs of learners who want to start or progress a career in contact centre operations, and it is recognized by employers and educational institutions worldwide.
Learners who complete the program will gain a competitive edge in the job market and be able to pursue a range of career opportunities in contact centre operations, including customer service, team leadership, and quality management.
The program is also designed to develop learners' skills in areas such as data analysis, problem-solving, and time management, which are essential for success in the contact centre industry.
Overall, the Certificate in Level 2 Global Contact Centre Operations is a valuable qualification that can help learners launch or advance their careers in the global contact centre industry.

Why this course?

Global Contact Centre Operations are a vital component of modern business operations, with the UK being a significant player in this industry. According to a recent survey, the UK contact centre industry employs over 1.3 million people, generating a revenue of £24.5 billion (Source: Contact Centre Awards). To stay competitive, professionals in this field require specialized skills and knowledge.
Year Employment Revenue (£ billion)
2015 1,144,000 22.5
2018 1,243,000 24.5
2020 1,300,000 24.5
The Certificate in Level 2 Global Contact Centre Operations is a highly relevant qualification for professionals looking to advance their careers in this field. It covers essential topics such as customer service, team management, and technology integration. With the rise of remote work and digital transformation, the demand for skilled contact centre professionals is on the rise.

Who should enrol in Certificate in Level 2 Global Contact Centre Operations?

Ideal Audience for Certificate in Level 2 Global Contact Centre Operations Are you a UK-based contact centre professional looking to upskill and advance your career? Do you want to gain the skills and knowledge required to succeed in the global contact centre industry?
Key Characteristics: - Age: 18-65 years old - Location: UK and Ireland - Experience: 1-3 years in contact centre operations - Career goals: To progress in a contact centre role or transition into a related field - Language: English (with some proficiency in other languages an advantage)
Job Roles: - Customer Service Representative - Team Leader/Supervisor - Quality Assurance Agent - Training and Development Professional - Call Centre Manager
Benefits: - Enhanced career prospects in the UK contact centre industry - Increased earning potential - Improved job satisfaction and engagement - Access to global job opportunities - Development of valuable skills and knowledge