Certificate in Level 2 Contact Centre Sales Techniques

Sunday, 15 February 2026 17:36:57

International applicants and their qualifications are accepted

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Overview

Overview

Contact Centre Sales Techniques

is designed for individuals seeking to develop effective sales skills in a contact centre environment.

This Certificate in Level 2 Contact Centre Sales Techniques is ideal for those looking to enhance their sales abilities and improve customer relationships.

By learning contact centre sales techniques, learners will gain the knowledge and skills required to succeed in this field.

Some key areas covered in this course include communication skills, product knowledge, and handling objections.

Through a combination of theoretical and practical training, learners will be equipped to handle customer inquiries and close sales effectively.

By the end of the course, learners will have a solid understanding of contact centre sales techniques and be ready to apply their new skills in a real-world setting.

Take the first step towards a successful career in sales by exploring this Certificate in Level 2 Contact Centre Sales Techniques today.

Contact Centre Sales Techniques is an ideal course for those seeking to excel in sales roles within the contact centre industry. This Certificate in Level 2 Contact Centre Sales Techniques will equip you with the essential skills to succeed in a fast-paced sales environment. You'll learn how to handle objections, build rapport with customers, and close deals effectively. With this course, you'll gain a deeper understanding of the sales process and develop a strong foundation in customer service. Upon completion, you'll be well-positioned for career advancement opportunities in contact centres and related industries.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Understanding the Role of a Contact Centre Sales Representative
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• Identifying and Managing Customer Needs and Expectations
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• Effective Communication and Interpersonal Skills
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• Handling Objections and Closing Sales
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• Product Knowledge and Demonstration
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• Time Management and Prioritization in a Fast-Paced Environment
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• Building Rapport and Establishing Trust with Customers
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• De-escalating Conflicts and Resolving Customer Complaints
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• Adapting to Different Customer Personalities and Buying Styles
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• Measuring and Improving Sales Performance and Productivity

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Level 2 Contact Centre Sales Techniques

The Certificate in Level 2 Contact Centre Sales Techniques is a popular training program designed to equip learners with the essential skills required to succeed in a contact centre sales environment.
This course focuses on teaching learners how to effectively communicate with customers, handle objections, and close sales deals in a professional and courteous manner.
Upon completion of the course, learners will be able to demonstrate their understanding of sales techniques, including product knowledge, customer service skills, and time management.
The duration of the course is typically 12-16 hours, depending on the provider and the learner's prior experience.
The course is highly relevant to the contact centre industry, as it provides learners with the skills and knowledge needed to succeed in a fast-paced and competitive sales environment.
Industry professionals can benefit from this course by improving their sales performance, increasing customer satisfaction, and enhancing their overall career prospects.
The course is also beneficial for those looking to transition into a sales role or advance their existing career in the contact centre industry.
By completing the Certificate in Level 2 Contact Centre Sales Techniques, learners can gain a recognized qualification that is recognized by employers across the UK and Europe.
This course is delivered through a combination of lectures, group discussions, and practical exercises, allowing learners to apply their knowledge and skills in a realistic and interactive way.
The course is designed to be flexible, with learners able to study at their own pace and on their own schedule, making it ideal for those with busy lives or other commitments.
Overall, the Certificate in Level 2 Contact Centre Sales Techniques is an excellent choice for anyone looking to develop their sales skills, improve their customer service abilities, and advance their career in the contact centre industry.

Why this course?

Level 2 Contact Centre Sales Techniques is a highly sought-after certification in today's market, with the UK's contact centre industry expected to reach £14.8 billion by 2025, growing at a CAGR of 4.5% (Source: Statista). To stay competitive, professionals need to possess effective sales techniques, which is where this certification comes in.
Statistic Value
Projected UK contact centre industry value by 2025 £14.8 billion
CAGR of the UK contact centre industry from 2020 to 2025 4.5%

Who should enrol in Certificate in Level 2 Contact Centre Sales Techniques?

Ideal Audience for Certificate in Level 2 Contact Centre Sales Techniques Are you a sales professional looking to upskill in the UK's thriving contact centre industry?
Job roles: Customer Service Representatives, Sales Representatives, Account Managers, and those in related roles.
Industry: Contact Centres, Telecommunications, Financial Services, and other industries with a strong focus on customer engagement.
Location: The UK, with a high demand for skilled sales professionals in major cities like London, Manchester, and Birmingham.
Career progression: This certificate can lead to promotions, salary increases, and new career opportunities in the UK's competitive job market.