Certificate in Level 2 Contact Centre Data Analysis

Thursday, 12 February 2026 20:34:05

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Level 2 Contact Centre Data Analysis

Develop your skills in data analysis and gain a competitive edge in the contact centre industry.


This certificate is designed for those who want to understand how data is used in contact centres, including data collection, analysis and reporting.


It's ideal for those looking to progress into a data analysis role or enhance their existing skills in this area.


Data analysis is a crucial aspect of contact centre operations, and this certificate will teach you how to extract insights from data to drive business decisions.


By the end of this course, you'll be able to collect, analyse and report on data to improve customer service and increase efficiency.


Take the first step towards a career in data analysis and explore this certificate further to learn more about the skills and knowledge you'll gain.

Contact Centre Data Analysis is a valuable skill in today's fast-paced business environment. This Certificate in Level 2 Contact Centre Data Analysis will equip you with the tools to extract insights from data, drive business decisions, and enhance customer experience. By mastering data analysis techniques, you'll gain a competitive edge in the job market and unlock new career opportunities in Contact Centre management, sales, or operations. Unique features of the course include hands-on training with industry-standard software, expert guidance, and a focus on practical application. With this certification, you'll be able to Contact Centre professionals and drive business growth.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Data Analysis Fundamentals • Data Quality and Cleaning • Data Visualization Techniques • Contact Centre Metrics and KPIs • Customer Journey Mapping • Call Recording and Script Analysis • Performance Metrics and Benchmarking • Data Mining and Predictive Analytics • Data Security and Compliance • Business Intelligence Tools

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Level 2 Contact Centre Data Analysis

The Certificate in Level 2 Contact Centre Data Analysis is a popular vocational qualification that equips learners with the skills to collect, analyse, and interpret data in a contact centre environment.
This course is designed to provide learners with a solid understanding of data analysis techniques, including data collection, cleaning, and visualisation.
Upon completion of the course, learners will be able to apply their knowledge and skills to real-world scenarios, making them highly employable in the contact centre industry.
The duration of the course is typically 12-16 weeks, depending on the learning style and pace of the individual.
The course is highly relevant to the contact centre industry, as data analysis is a critical component of business decision-making in this sector.
Learners will gain a deep understanding of data analysis tools and techniques, including Microsoft Excel, SQL, and data visualisation software.
The Certificate in Level 2 Contact Centre Data Analysis is a great starting point for those looking to launch a career in data analysis or contact centre management.
Industry professionals can also upskill and reskill with this qualification, enhancing their existing knowledge and skills.
The course is delivered through a combination of classroom training, online learning, and practical assessments, ensuring that learners are fully prepared for the demands of the contact centre industry.
Overall, the Certificate in Level 2 Contact Centre Data Analysis is an excellent choice for anyone looking to develop their data analysis skills and launch a successful career in the contact centre sector.

Why this course?

Level 2 Contact Centre Data Analysis is a highly sought-after certification in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 75% of businesses in the UK use data analysis to inform their customer service strategies. Moreover, a report by the Centre for Retail Research found that 60% of UK retailers use data analytics to optimize their customer experience.
Statistic Percentage
Businesses using data analysis for customer service 75%
UK retailers using data analytics for customer experience 60%

Who should enrol in Certificate in Level 2 Contact Centre Data Analysis?

Ideal Audience for Certificate in Level 2 Contact Centre Data Analysis Are you a UK-based contact centre professional looking to enhance your skills in data analysis?
Job Roles: Customer Service Representatives, Call Centre Agents, Data Analysts, Operations Managers, and anyone interested in a career in contact centre management.
Industry Background: The UK contact centre industry is a £30 billion sector, employing over 1.3 million people. With the increasing demand for data-driven decision making, having a Certificate in Level 2 Contact Centre Data Analysis can give you a competitive edge.
Learning Objectives: Gain a solid understanding of data analysis concepts, learn to collect, analyse, and interpret data, and develop skills to make informed decisions in a contact centre environment.
Who Should Take This Course: Anyone interested in a career in contact centre management, looking to upskill or reskill, or seeking to enhance their existing knowledge in data analysis.