Certificate in Level 2 Contact Centre Analytics and Forecasting

Friday, 03 October 2025 18:55:06

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Contact Centre Analytics and Forecasting

is a Certificate that helps learners develop skills in data analysis and forecasting for the contact centre industry.


Some key concepts covered in this course include data visualization, statistical analysis, and predictive modelling. It's designed for those who want to improve their analytical skills and contribute to the success of their contact centre team.

By the end of this course, learners will be able to collect, analyse, and interpret data to inform business decisions and drive growth.


Key benefits include enhanced career prospects, increased job satisfaction, and improved performance in the contact centre environment.

Take the first step towards a career in contact centre analytics and forecasting. Explore this Certificate today and discover how you can make a meaningful impact in the industry.

Contact Centre Analytics and Forecasting is a comprehensive course that equips learners with the skills to analyze and forecast contact centre data, driving business growth and efficiency. By mastering Contact Centre Analytics and Forecasting, individuals can Contact Centre Analytics and Forecasting skills to enhance customer experience, optimize resource allocation, and improve overall performance. The course offers Contact Centre Analytics and Forecasting benefits, including career advancement opportunities, increased earning potential, and a competitive edge in the job market. Unique features include real-world case studies, interactive simulations, and expert-led training sessions, providing learners with a solid foundation in Contact Centre Analytics and Forecasting.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Data Analysis for Contact Centre Operations •
• Contact Centre Metrics and Key Performance Indicators (KPIs) •
• Forecasting Techniques for Demand in Contact Centres •
• Time Series Analysis for Contact Centre Data •
• Customer Journey Mapping and Analysis •
• Agent Productivity and Efficiency Analysis •
• Contact Centre Workforce Planning and Scheduling •
• Data Visualization for Contact Centre Insights •
• Advanced Analytics for Contact Centre Decision Making

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Level 2 Contact Centre Analytics and Forecasting

The Certificate in Level 2 Contact Centre Analytics and Forecasting is a comprehensive program designed to equip learners with the skills and knowledge required to analyze and forecast contact centre data effectively. This certificate program is typically offered over a period of 12-16 weeks, allowing learners to balance their studies with their existing work commitments. The duration of the program may vary depending on the institution offering it. Upon completion of the program, learners can expect to gain a range of skills, including data analysis, forecasting, and reporting, which are essential for contact centre managers and analysts. The learning outcomes of the program include the ability to collect, analyze, and interpret data, as well as create forecasts and reports to inform business decisions. The Certificate in Level 2 Contact Centre Analytics and Forecasting is highly relevant to the contact centre industry, as it provides learners with the skills and knowledge required to drive business growth and improvement. The program is designed to be industry-agnostic, making it suitable for learners from a variety of backgrounds and sectors. By completing this certificate program, learners can enhance their career prospects and take on more senior roles in contact centres, such as team leader or manager. The program is also an excellent way for existing contact centre professionals to upskill and reskill, staying ahead of the curve in an ever-changing industry. Overall, the Certificate in Level 2 Contact Centre Analytics and Forecasting is a valuable investment for anyone looking to develop their skills and knowledge in contact centre analytics and forecasting.

Why this course?

Contact Centre Analytics and Forecasting: A Key to Unlocking Business Success in the UK Market In today's competitive market, businesses are looking for ways to optimize their operations and improve customer satisfaction. A Certificate in Level 2 Contact Centre Analytics and Forecasting is an essential skillset that can help professionals in the UK industry achieve this goal. According to a report by the Centre for Contact Centre Research, the UK contact centre industry is expected to grow by 10% annually, creating a high demand for skilled professionals. Statistics Highlighting the Importance of Contact Centre Analytics and Forecasting
Statistic Value
Number of contact centres in the UK 1,400
Number of employees in the UK contact centre industry 1.2 million
Annual growth rate of the UK contact centre industry 10%
Google Charts 3D Column Chart: UK Contact Centre Industry Growth

Who should enrol in Certificate in Level 2 Contact Centre Analytics and Forecasting?

Ideal Audience for Certificate in Level 2 Contact Centre Analytics and Forecasting Are you a contact centre professional looking to enhance your skills in data analysis and forecasting? Do you want to improve your ability to make informed decisions and drive business growth?
Key Characteristics: - Typically work in a contact centre environment, handling customer inquiries and providing support
Job Roles: - Customer Service Representatives
Industry Insights: - The UK contact centre industry employs over 1.3 million people, generating £24.5 billion in revenue annually (Source: Contact Centre Association)
Benefits: - Gain a competitive edge in the job market with a recognised qualification