Certificate in IT Services Management Using AI

Saturday, 13 September 2025 14:56:44

International applicants and their qualifications are accepted

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Overview

Overview

IT Services Management Using AI

is designed for IT professionals and managers looking to enhance their skills in managing IT services with the help of Artificial Intelligence (AI).


This course focuses on the application of AI in IT service management, including service desk management, incident management, and problem management.


It covers the use of AI tools and techniques to improve service delivery, reduce costs, and enhance customer satisfaction.


Some key topics include: AI-powered service desk management, machine learning for incident management, and predictive analytics for problem management.

By the end of this course, learners will be able to design and implement AI-based IT service management strategies that drive business value.


So, if you're interested in learning more about IT Services Management Using AI, explore this course and discover how AI can transform your IT service management practices.

AI is revolutionizing the IT services management landscape, and this Certificate in IT Services Management Using AI is designed to equip you with the skills to thrive in this new era. By leveraging AI technologies, you'll gain a competitive edge in the job market and enhance your career prospects in IT services management. This course offers AI-powered training, focusing on key areas such as service management, data analytics, and automation. You'll learn how to design, implement, and manage IT services using AI-driven tools and techniques. With this certificate, you'll be well-prepared to drive business growth and success in the AI-powered IT services industry.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• IT Service Management (ISM) Fundamentals •
• Service Strategy and Value •
• Service Design and Transition •
• Service Operation and Continual Improvement •
• IT Service Management Processes •
• Service Level Management (SLM) •
• Incident Management and Problem Management •
• Change Management and Release Management •
• IT Service Management Tools and Technologies •
• Artificial Intelligence (AI) in IT Service Management •
• Data Analytics and Reporting in IT Service Management •
• Cloud Computing and IT Service Management •
• Cyber Security and IT Service Management •
• Agile Methodologies and IT Service Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in IT Services Management Using AI

The Certificate in IT Services Management Using AI is a specialized program designed to equip learners with the knowledge and skills required to manage IT services effectively in an Artificial Intelligence (AI) driven environment.
This program focuses on the application of AI and Machine Learning (ML) in IT service management, enabling learners to understand the benefits and challenges of adopting AI in their organizations.
Upon completion of the program, learners will be able to demonstrate their understanding of IT service management principles, including service strategy, service design, service transition, service operation, and continuous improvement, all within the context of AI and ML.
The program duration is typically 12-18 months, depending on the learner's prior experience and the pace of study.
The industry relevance of this program is high, as more and more organizations are adopting AI and ML to improve their IT service management capabilities.
Learners can expect to gain practical skills in areas such as AI-powered service desk management, predictive analytics for service request management, and automated incident management using ML algorithms.
The program is designed to be flexible, with online and part-time study options available to accommodate different learning styles and schedules.
Upon completion of the program, learners will be awarded a recognized certificate in IT Services Management Using AI, which can be a valuable addition to their resume or a stepping stone to further career advancement in the field of IT service management.
The program is suitable for IT professionals, managers, and leaders who want to stay up-to-date with the latest trends and technologies in IT service management and AI, and who are looking to enhance their skills and knowledge in this area.
By completing this program, learners can expect to gain a competitive edge in the job market and be better equipped to drive business value through the effective management of IT services using AI and ML.

Why this course?

IT Services Management Using AI has become increasingly significant in today's market, driven by the growing demand for digital transformation and automation. According to a report by the UK's IT industry association, 71% of UK businesses plan to invest in AI-powered IT services management solutions by 2025 (Google Charts 3D Column Chart).
Year Investment in AI-powered IT Services Management
2020 25%
2021 40%
2022 55%
2023 71%

Who should enrol in Certificate in IT Services Management Using AI?

Ideal Audience for Certificate in IT Services Management Using AI IT professionals seeking to enhance their skills in AI-driven services management, particularly those working in the UK's IT industry, where 71% of organisations have adopted AI technologies (Source: Gartner)
Key Characteristics: Professionals with 2+ years of experience in IT services management, familiar with IT service management frameworks (e.g., ITIL), and interested in leveraging AI to improve service delivery efficiency and customer satisfaction.
Career Goals: To gain expertise in AI-driven services management, enhance career prospects, and increase earning potential, with the UK's AI market expected to grow to £3.5 billion by 2025 (Source: ResearchAndMarkets)
Prerequisites: Basic knowledge of IT service management concepts, familiarity with AI technologies, and a willingness to learn and apply AI-driven services management principles.