Certificate in IT Service Operations

Wednesday, 11 February 2026 12:49:44

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Operations

is a specialized field that focuses on the management and delivery of IT services.

This certificate program is designed for IT professionals who want to develop the skills needed to manage and optimize IT service operations.

Some key areas of focus include: service desk management, incident management, problem management, and change management.

By completing this certificate program, learners will gain a deeper understanding of how to design, implement, and manage IT service operations that meet the needs of both the business and end-users.

Whether you're looking to advance your career or start a new one, this certificate program can help you achieve your goals.

Explore the Certificate in IT Service Operations today and discover how you can take your IT career to the next level!

IT Service Operations is a comprehensive course that equips students with the skills to manage and deliver high-quality IT services. By gaining expertise in IT service operations, learners can enhance their career prospects in the IT industry, with opportunities in service management, support, and development. The course covers key topics such as service desk management, incident management, and problem management. Unique features include real-world case studies and practical training exercises to prepare learners for industry-recognized certifications like ITIL. With a strong focus on service excellence, this course is ideal for those looking to launch or advance their careers in IT service operations.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Management (ISM)
• Service Desk Operations
• Incident Management
• Problem Management
• Change Management
• Release and Deployment Management
• Service Level Management (SLM)
• IT Service Continuity Management (ITSCM)
• Capacity and Performance Management
• IT Service Validation and Testing (ISVT)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in IT Service Operations

The Certificate in IT Service Operations is a popular training program designed to equip individuals with the necessary skills and knowledge to manage and deliver high-quality IT services.
This certification program focuses on teaching learners how to design, implement, and manage IT service management systems, including service desk, incident management, and problem management.
Upon completion of the program, learners will be able to demonstrate their understanding of ITIL (Information Technology Infrastructure Library) principles and practices, which are widely adopted in the IT industry.
The duration of the Certificate in IT Service Operations program varies depending on the institution offering it, but most programs take around 12-18 months to complete.
The program is designed to be flexible, allowing learners to study at their own pace and on their own schedule, making it ideal for working professionals who want to upskill or reskill in the IT sector.
The industry relevance of the Certificate in IT Service Operations is high, as it is recognized by many employers and IT service management organizations as a benchmark for IT service management skills.
Learners who complete the program can expect to gain a competitive edge in the job market, with many employers offering higher salaries and career advancement opportunities to those who hold this certification.
The Certificate in IT Service Operations is also a stepping stone to more advanced certifications, such as the ITIL Expert or ITIL Master certification, which can further enhance learners' career prospects.
Overall, the Certificate in IT Service Operations is a valuable investment for anyone looking to launch or advance a career in IT service management.

Why this course?

Certificate in IT Service Operations: A Key to Success in Today's Market In the UK, the demand for IT service operations professionals is on the rise, with a projected growth rate of 10% by 2025 (Source: IT Skills). A Certificate in IT Service Operations can help individuals stay ahead of the curve and meet the evolving needs of the industry. With the increasing adoption of cloud computing, digital transformation, and artificial intelligence, IT service operations professionals need to possess a range of skills, including service management, cloud computing, and data analytics.
Skills Percentage
Service Management 60%
Cloud Computing 40%
Data Analytics 30%

Who should enrol in Certificate in IT Service Operations?

Ideal Audience for Certificate in IT Service Operations The Certificate in IT Service Operations is designed for IT professionals and aspiring IT service managers who want to enhance their skills in IT service management, particularly in the UK.
Job Roles IT service desk analysts, technical support specialists, help desk technicians, IT service managers, and those looking to transition into IT service management roles.
Education Level No prior qualifications are required, but a good understanding of IT concepts and service management principles is essential.
Career Progression Upon completion of the Certificate in IT Service Operations, learners can progress to more senior roles, such as IT service manager or service desk manager, and earn a salary range of £35,000-£55,000 per annum in the UK.
Industry Recognition The Certificate in IT Service Operations is recognized by the British Computer Society (BCS) and the IT Service Management (ITSM) Consortium, demonstrating its alignment with industry standards and best practices.