Certificate in IT Service Level Management

Wednesday, 11 February 2026 20:31:18

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Level Management (ITSLM) is a crucial aspect of IT service management that ensures the delivery of high-quality services to customers.


Designed for IT professionals and service managers, this Certificate in IT Service Level Management equips learners with the knowledge and skills required to manage IT services effectively.


Some key concepts covered in this course include service level agreements, service desk management, incident and problem management, and service reporting.


By the end of this course, learners will be able to analyze service level management processes, identify areas for improvement, and implement changes to enhance service delivery.


Whether you're looking to advance your career or simply want to stay up-to-date with industry best practices, this Certificate in IT Service Level Management is an excellent choice.


So why wait? Explore the world of IT Service Level Management today and take the first step towards becoming a skilled service manager!

IT Service Level Management is a vital skill for any IT professional, and our Certificate course is designed to equip you with the knowledge and expertise to excel in this field. By mastering IT Service Level Management, you'll gain a deep understanding of service level agreements, incident management, problem management, and change management. This course offers IT Service Level Management benefits such as improved customer satisfaction, increased efficiency, and enhanced career prospects. You'll also learn about unique features like service level management frameworks, service desk management, and IT service continuity management. With this certificate, you'll be well on your way to a successful career in IT service management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Continuity Management • Service Level Management (SLM) • Incident Management • Problem Management • Change Management • Release and Deployment Management • Service Desk Management • Capacity and Performance Management • IT Service Measurement and Reporting • IT Service Strategy

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in IT Service Level Management

The Certificate in IT Service Level Management is a popular training program designed to equip individuals with the knowledge and skills required to manage IT services effectively.
This certification program focuses on teaching learners how to create and implement service level agreements (SLAs), manage service level expectations, and ensure that IT services are delivered in a timely and efficient manner.
By completing this program, learners will gain a comprehensive understanding of IT service level management principles, including service level management processes, service level management metrics, and service level management tools.
The learning outcomes of this program include the ability to analyze and improve IT service level management processes, create and implement effective service level agreements, and manage service level expectations to meet business needs.
The duration of this program varies depending on the provider, but most programs take around 6-12 months to complete.
The industry relevance of this program is high, as it is widely recognized by employers and industry leaders as a benchmark for IT service level management skills.
Many organizations require or prefer candidates with this certification for IT service level management roles, making it an attractive option for career advancement.
The Certificate in IT Service Level Management is also relevant to the ITIL (Information Technology Infrastructure Library) framework, which is widely adopted by organizations worldwide.
By completing this program, learners will gain a solid understanding of ITIL principles and be able to apply them in real-world scenarios.
Overall, the Certificate in IT Service Level Management is a valuable investment for anyone looking to advance their career in IT service level management or transition into this field.

Why this course?

IT Service Level Management is a crucial aspect of IT service management that ensures the delivery of high-quality services to customers. In the UK, the IT service management industry is growing rapidly, with the market expected to reach £13.4 billion by 2025, according to a report by ResearchAndMarkets.com.
Year Market Size (£ billion)
2020 9.4
2021 10.3
2022 11.2
2023 12.1
2024 13.0
2025 13.4

Who should enrol in Certificate in IT Service Level Management?

Ideal Audience for Certificate in IT Service Level Management IT professionals seeking to enhance their skills in service level management, particularly those working in the UK's IT industry, where 71% of organisations experience service level agreement (SLA) breaches (Source: IT Service Management Association).
Key Characteristics: IT service desk teams, service managers, and those responsible for ensuring IT services meet agreed-upon service level agreements (SLAs) in the UK, where 55% of organisations experience IT service desk issues (Source: IT Service Management Association).
Career Benefits: Upon completion of the Certificate in IT Service Level Management, individuals can expect improved job prospects, increased earning potential, and enhanced career advancement opportunities in the UK's IT industry, where the average salary for IT service managers is £43,000 per annum (Source: Indeed.co.uk).