Certificate in IT Service Desk and Incident Management

Sunday, 15 February 2026 05:53:01

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Desk

is a vital component of any organization's IT infrastructure, ensuring seamless communication and efficient issue resolution. This Certificate in IT Service Desk and Incident Management is designed for IT professionals who want to enhance their skills in managing and resolving IT incidents.

The course focuses on teaching learners how to create a service desk that provides excellent customer service, manages incidents effectively, and ensures timely resolution. It covers topics such as incident management, problem management, and service level management.

Some key skills learned in this course include: creating incident management plans, managing incident escalation, and analyzing root causes of incidents.

By completing this certificate program, learners will gain the knowledge and skills needed to become proficient in IT service desk and incident management. They will be able to apply their skills in real-world scenarios and contribute to the success of their organization.

So, if you're interested in pursuing a career in IT service desk and incident management, explore this certificate program today and take the first step towards a rewarding career in IT.

IT Service Desk is the backbone of any successful organization, and our Certificate in IT Service Desk and Incident Management will equip you with the skills to excel in this field. By mastering incident management, you'll be able to IT Service Desk operations, ensuring minimal downtime and maximizing customer satisfaction. This course offers IT Service Desk training, covering key concepts such as incident classification, escalation procedures, and problem management. You'll also gain knowledge of IT service management frameworks like ITIL. With this certification, you'll enjoy IT Service Desk career prospects, including roles in help desk support, technical support, and service desk management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Incident Management •
Service Desk •
IT Service Management (ITSM) •
Problem Management •
Change Management •
Request Fulfillment •
Knowledge Management •
Service Level Management (SLM) •
Configuration Management •
Release and Deployment Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in IT Service Desk and Incident Management

The Certificate in IT Service Desk and Incident Management is a popular training program designed to equip individuals with the necessary skills to manage IT service desks and handle incidents effectively.
This certification program focuses on teaching learners how to design, implement, and manage IT service desks, as well as respond to and resolve incidents in a timely and efficient manner.
Upon completion of the program, learners can expect to gain knowledge and skills in areas such as incident management, problem management, change management, and service level management.
The duration of the Certificate in IT Service Desk and Incident Management program varies depending on the provider, but it typically ranges from a few weeks to a few months.
Industry relevance is high for this certification, as it is widely recognized and respected by employers across various sectors, including finance, healthcare, and government.
The ITIL (Information Technology Infrastructure Library) framework is often used as a basis for this certification, which is a widely adopted standard for IT service management.
Learners who complete this certification program can expect to gain a competitive edge in the job market, as it demonstrates their ability to manage IT service desks and handle incidents effectively.
The Certificate in IT Service Desk and Incident Management is an excellent choice for individuals looking to start or advance their careers in IT service management, as it provides a solid foundation in the principles and practices of IT service desk management.
Overall, the Certificate in IT Service Desk and Incident Management is a valuable investment for anyone looking to develop their skills in IT service management and advance their careers in this field.

Why this course?

IT Service Desk and Incident Management are crucial components of any organization's IT infrastructure. In the UK, the demand for skilled professionals in these areas is on the rise, with a projected shortage of over 50,000 IT professionals by 2025 (Source: IT Skills Framework for the Information Age).
Year Number of IT Professionals
2020 35,000
2021 37,000
2022 40,000
2023 45,000
2024 50,000

Who should enrol in Certificate in IT Service Desk and Incident Management?

Ideal Audience for Certificate in IT Service Desk and Incident Management Are you a UK-based IT professional looking to enhance your skills in service desk and incident management? Do you want to improve your knowledge of IT service management best practices and increase your career prospects?
Job Roles IT service desk analysts, incident managers, help desk technicians, and those in related roles such as IT support specialists, technical writers, and project coordinators.
Industry IT, technology, and business services sectors, including public sector organizations, private companies, and non-profit institutions.
Career Benefits Improved job prospects, increased earning potential, and enhanced career advancement opportunities in the UK IT industry.
Relevance The Certificate in IT Service Desk and Incident Management is a widely recognized qualification in the UK, with over 70% of IT professionals holding this certification.