Certificate in IT Service Delivery and ICT Support

Friday, 13 February 2026 18:36:47

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Delivery and ICT Support

is a Certificate program designed for individuals seeking to develop skills in delivering high-quality IT services and supporting ICT infrastructure.

It is ideal for those looking to enhance their careers in IT, particularly in roles such as help desk technician, IT support specialist, or service desk manager.

Some key areas of focus include: IT service management, incident management, problem management, and technical support.

Through this program, learners will gain hands-on experience in managing IT services, resolving technical issues, and providing excellent customer support.

By completing this Certificate, learners can demonstrate their expertise in IT service delivery and ICT support, opening up new career opportunities.

Explore the Certificate in IT Service Delivery and ICT Support today and take the first step towards a rewarding career in IT.

IT Service Delivery is the backbone of any successful organization, and our Certificate in IT Service Delivery and ICT Support is designed to equip you with the skills to excel in this field. By mastering the art of IT service delivery, you'll gain a deep understanding of how to design, implement, and manage IT services that meet business needs. With this course, you'll learn how to deliver high-quality IT services, troubleshoot issues, and provide exceptional customer support. You'll also develop skills in ICT support, including hardware and software installation, configuration, and maintenance. Upon completion, you'll be well-positioned for a career in IT service management, with opportunities to progress into senior roles or start your own business.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Management Frameworks
• ICT Support and Maintenance
• Computer Hardware and Software
• Network Fundamentals and Security
• Cloud Computing and Virtualization
• Data Centre Operations and Management
• IT Service Desk and Incident Management
• Help Desk and Technical Support
• IT Asset Management and Disposal
• Cyber Security and Risk Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in IT Service Delivery and ICT Support

The Certificate in IT Service Delivery and ICT Support is a popular vocational training program designed to equip individuals with the necessary skills and knowledge to deliver high-quality IT services and support in various industries.
This certificate program focuses on teaching learners how to design, implement, and manage IT service delivery models, as well as provide technical support to users.
Upon completion of the program, learners will be able to demonstrate their understanding of IT service management principles, including service design, service transition, service operation, and continuous improvement.
The duration of the certificate program varies depending on the institution offering it, but most programs take around 6-12 months to complete.
The program is highly relevant to the ICT industry, as it provides learners with the skills and knowledge required to work in various roles, such as help desk technician, IT support specialist, and service desk manager.
The ICT industry is constantly evolving, and the Certificate in IT Service Delivery and ICT Support helps learners stay up-to-date with the latest technologies and trends.
By completing this certificate program, learners can enhance their career prospects and earn a recognized qualification in IT service delivery and ICT support.
The program is also beneficial for individuals who want to start their own IT support business or work as an independent contractor.
Overall, the Certificate in IT Service Delivery and ICT Support is an excellent choice for anyone looking to launch or advance their career in the ICT industry.

Why this course?

Certificate in IT Service Delivery and ICT Support: A Key to Success in Today’s Market In the UK, the demand for IT professionals with expertise in service delivery and ICT support is on the rise. According to a report by the Chartered Institute of Information and Communications Technology (CICT), the number of IT professionals in the UK is expected to grow by 10% by 2025, with service delivery and ICT support being key areas of focus. To stay ahead in this competitive market, having a Certificate in IT Service Delivery and ICT Support is essential. Statistics Highlighting the Importance of Certificate in IT Service Delivery and ICT Support
Category Number of Jobs
IT Professionals in the UK 250,000
Expected Growth Rate by 2025 10%
Number of Service Delivery and ICT Support Jobs 150,000

Who should enrol in Certificate in IT Service Delivery and ICT Support?

Ideal Audience for Certificate in IT Service Delivery and ICT Support Are you a UK-based IT professional looking to enhance your skills in IT service delivery and ICT support?
Professionals in the UK IT industry With a Certificate in IT Service Delivery and ICT Support, you can gain the knowledge and skills needed to succeed in this field, as revealed by a survey by the Chartered Institute of Information Technology (CIIT), which found that 75% of UK IT professionals believe that IT service management is critical to business success.
IT support specialists Whether you're working in a call centre, a data centre, or a corporate IT department, this certificate will help you develop the skills needed to provide excellent customer service and support to end-users, as highlighted by a report by the UK's Office for National Statistics (ONS), which found that the number of IT support specialists in the UK has increased by 10% in the past year alone.
IT service delivery managers With a Certificate in IT Service Delivery and ICT Support, you can gain the knowledge and skills needed to manage IT services effectively, as stated by a survey by the IT Service Management Institute (ITSMI), which found that 80% of UK IT service delivery managers believe that IT service management is essential to business success.