Certificate in IT Service Delivery

Thursday, 12 February 2026 13:40:42

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Delivery

is a specialized field that focuses on ensuring the efficient and effective delivery of IT services to organizations. This certificate program is designed for IT professionals who want to enhance their skills in managing and delivering IT services.

Some IT service delivery professionals aim to improve their knowledge of service management processes, such as incident, problem, and change management.

Key aspects of IT service delivery include process improvement, service level management, and customer satisfaction. By studying this certificate program, learners can gain a deeper understanding of these concepts and how to apply them in real-world scenarios.

By completing this certificate program, learners can develop the skills and knowledge needed to succeed in IT service delivery roles.

Whether you're looking to advance your career or transition into a new field, this certificate program can help you achieve your goals.

IT Service Delivery is a comprehensive course that equips you with the skills to design, implement, and manage IT services that meet business needs. By studying IT Service Delivery, you'll gain a deep understanding of service management principles, IT service lifecycle, and service desk management. This course offers IT Service Delivery professionals a unique opportunity to enhance their knowledge and skills, leading to improved career prospects and increased earning potential. With IT Service Delivery, you'll learn how to deliver high-quality IT services that drive business success, and gain a competitive edge in the job market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Management (ISM)
• Service Desk Operations
• Incident Management
• Problem Management
• Change Management
• Release and Deployment Management
• Configuration Management
• Service Level Management (SLM)
• Capacity and Performance Management
• IT Service Continuity Management (ITSCM)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in IT Service Delivery

The Certificate in IT Service Delivery is a popular training program designed to equip individuals with the necessary skills and knowledge to deliver high-quality IT services effectively.
This certification program focuses on teaching learners how to design, implement, and manage IT service delivery processes, ensuring that IT services are delivered efficiently and effectively.
Upon completion of the program, learners will be able to demonstrate their understanding of IT service delivery principles, including service management, incident management, problem management, and change management.
The duration of the Certificate in IT Service Delivery program varies depending on the institution offering the course, but it typically takes several months to complete.
The program is highly relevant to the IT industry, as it provides learners with the skills and knowledge required to work in IT service management roles, such as service desk analyst, IT service manager, or technical support specialist.
The IT service delivery certification is also recognized by many organizations, including IT service management frameworks like ITIL (Information Technology Infrastructure Library).
Learners who complete the Certificate in IT Service Delivery program can expect to gain a competitive edge in the job market, as it demonstrates their expertise in IT service delivery and their ability to work in a fast-paced IT environment.
Overall, the Certificate in IT Service Delivery is an excellent choice for individuals looking to launch or advance their careers in IT service management.

Why this course?

Certificate in IT Service Delivery: A Key to Success in Today's Market In the UK, the demand for IT professionals with expertise in service delivery is on the rise. According to a report by the Chartered Institute of Information Technology (CIIT), the number of IT service management professionals in the UK is expected to grow by 10% by 2025. This growth is driven by the increasing need for organizations to deliver high-quality IT services efficiently and effectively. Statistics Highlighting the Importance of IT Service Delivery
Year Number of IT Service Management Professionals
2020 150,000
2025 (Projected) 165,000

Who should enrol in Certificate in IT Service Delivery?

Ideal Audience for Certificate in IT Service Delivery Are you a UK-based IT professional looking to enhance your skills in service delivery? Do you want to stay ahead of the curve in the competitive IT industry?
Job Roles IT service delivery professionals, including help desk technicians, field engineers, and service managers, can benefit from this certificate.
Career Goals The Certificate in IT Service Delivery can help you achieve career goals such as moving into senior roles, starting your own IT service business, or specializing in a particular area of service delivery.
Industry Requirements In the UK, the IT service delivery industry is driven by the need for efficient and effective service management. This certificate can help you meet the requirements of organizations such as ITIL (Information Technology Infrastructure Library) and ISO 20000.
Learning Outcomes Upon completing the Certificate in IT Service Delivery, you can expect to gain knowledge and skills in areas such as service management, incident management, problem management, and change management.