Certificate in IT Process and Service Management

Wednesday, 11 February 2026 21:06:38

International applicants and their qualifications are accepted

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Overview

Overview

IT Process and Service Management


This certificate program is designed for IT professionals and service managers who want to enhance their skills in managing IT processes and services.


It covers essential topics such as service management, IT service management, and process management, helping learners understand how to deliver high-quality IT services.


Some key areas of focus include IT service management, service desk management, incident management, and problem management.

By completing this certificate program, learners will gain a deeper understanding of how to manage IT processes and services effectively, leading to improved efficiency and customer satisfaction.


So, if you're looking to take your IT career to the next level, explore the Certificate in IT Process and Service Management today and discover how it can benefit your organization.

IT Process and Service Management is a comprehensive course that equips you with the skills to design, implement, and manage IT processes and services. By studying this certificate, you'll gain a deep understanding of ITIL (Information Technology Infrastructure Library) principles, service desk management, and incident management. The course highlights the importance of service level agreements, continuous improvement, and knowledge management. With this certificate, you'll enjoy career prospects in IT service management, including roles such as IT service manager, service desk manager, and process improvement specialist. You'll also benefit from key benefits like improved efficiency, reduced costs, and enhanced customer satisfaction.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• ITIL Foundation • Service Strategy • Service Design • Service Transition • Service Operation • Continual Service Improvement • IT Service Management • Service Desk • Incident Management • Problem Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in IT Process and Service Management

The Certificate in IT Process and Service Management is a widely recognized qualification that equips individuals with the knowledge and skills required to manage IT services effectively.
This certification is designed to provide learners with a comprehensive understanding of IT service management principles, practices, and techniques, enabling them to deliver high-quality services that meet business needs.
The learning outcomes of this certificate include understanding ITIL (Information Technology Infrastructure Library) principles, service management processes, and the ability to apply them in real-world scenarios.
The duration of the certificate program varies depending on the institution offering it, but most programs take around 12-18 months to complete.
The industry relevance of this certificate is high, as it is widely recognized by employers and is a prerequisite for many IT service management roles.
The certificate is particularly relevant for IT professionals who want to advance their careers or transition into service management roles.
The IT Process and Service Management certificate is also beneficial for organizations looking to improve their IT service management capabilities and align their services with industry best practices.
Overall, the Certificate in IT Process and Service Management is an excellent choice for anyone looking to develop their IT service management skills and knowledge, and it is a valuable asset for both individuals and organizations in the IT industry.

Why this course?

Certificate in IT Process and Service Management is a highly sought-after qualification in today's market, particularly in the UK. According to the UK's IT industry, there is a growing demand for professionals with expertise in IT service management, with 71% of IT managers believing that IT service management skills are essential for their organization's success (Source: IT Project Management Association, 2020).
Statistic Value
Number of IT professionals with ITIL certification 34,000
Growth rate of IT service management jobs 15%
Average salary for IT service management professionals £55,000

Who should enrol in Certificate in IT Process and Service Management?

Ideal Audience for Certificate in IT Process and Service Management IT professionals seeking to enhance their skills in IT service management, particularly those working in the UK, where 71% of IT service management professionals hold a certification (ITIL Foundation Certificate in IT Service Management, 2020).
Professionals with 2-10 years of experience in IT service management, with a focus on ITIL (Information Technology Infrastructure Library) best practices, are well-suited for this certificate. In the UK, 61% of IT service management professionals believe that ITIL is essential for their job, and 45% are planning to obtain an ITIL certification in the next two years (ITIL Foundation Certificate in IT Service Management, 2020).
Individuals interested in pursuing a career in IT service management, as well as those looking to advance their current role, can benefit from this certificate. The certificate is also beneficial for those working in related fields, such as business analysis, project management, and software development, who want to gain a deeper understanding of IT service management principles and practices.