Certificate in IT Problem Management

Tuesday, 10 February 2026 16:46:28

International applicants and their qualifications are accepted

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Overview

Overview

Problem Management

is a crucial aspect of IT service management that ensures the effective resolution of IT issues. This Certificate in IT Problem Management is designed for IT professionals who want to enhance their skills in identifying, analyzing, and resolving IT problems.

By completing this course, learners will gain a deep understanding of problem management principles, processes, and tools. They will learn how to identify and classify problems, develop problem management plans, and implement effective solutions.

The course is ideal for IT professionals who want to improve their problem-solving skills, enhance their knowledge of IT service management, and advance their careers.

Some key topics covered in the course include problem identification, analysis, and resolution, as well as problem management metrics and reporting.

With this Certificate in IT Problem Management, learners will be able to:

improve their problem-solving skills, enhance their knowledge of IT service management, and advance their careers in the IT industry.

Take the first step towards becoming a proficient problem manager and explore this Certificate in IT Problem Management today!

Problem Management is a crucial aspect of IT operations, and this Certificate course will equip you with the skills to excel in this field. By mastering problem management, you'll be able to identify, analyze, and resolve IT issues efficiently, minimizing downtime and maximizing productivity. The course covers key concepts such as incident management, request fulfillment, and service level management, providing a comprehensive understanding of problem management principles and practices. With this certification, you'll enjoy career prospects in IT service management, and your skills will be in high demand. Unique features include hands-on training and real-world case studies.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Incident Management
• Problem Management
• Change Management
• Release Management
• Service Level Management
• Service Desk
• IT Service Continuity Management
• Capacity Planning
• Availability Management
• IT Service Validation and Testing

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in IT Problem Management

The Certificate in IT Problem Management is a popular course that equips individuals with the necessary skills to identify, analyze, and resolve IT problems efficiently.
This certification program focuses on teaching learners how to develop a problem management framework that aligns with industry best practices, such as ITIL (Information Technology Infrastructure Library).
Upon completion of the course, learners can expect to gain knowledge on problem management methodologies, including problem identification, analysis, and resolution.
They will also learn how to create a problem management plan, assign and track problems, and evaluate the effectiveness of the problem management process.
The duration of the Certificate in IT Problem Management course varies depending on the institution offering it, but it typically takes several weeks to complete.
Industry relevance is high for this certification, as many organizations rely on effective problem management to minimize downtime, reduce costs, and improve overall IT service quality.
Learners who pursue this certification can expect to see career advancement opportunities in IT service management, including roles such as IT service manager, problem manager, or technical support specialist.
The Certificate in IT Problem Management is also relevant to IT professionals who want to enhance their skills in problem management and improve their job prospects in the industry.
Overall, this certification is an excellent choice for anyone looking to develop a strong foundation in IT problem management and advance their career in the field.

Why this course?

IT Problem Management is a crucial aspect of IT service management that has gained significant importance in today's market. According to a survey by the IT Service Management Institute (ITSMI), 71% of UK organizations reported experiencing IT service disruptions in 2020, highlighting the need for effective problem management.
Year Number of Disruptions
2019 63,000
2020 71,000
2021 78,000

Who should enrol in Certificate in IT Problem Management?

Ideal Audience for Certificate in IT Problem Management IT professionals seeking to enhance their problem-solving skills and career prospects in the UK are the primary target audience for this certificate.
Job Roles IT support specialists, help desk technicians, system administrators, and project managers can benefit from this certificate, which is in line with the UK's IT industry demand for skilled professionals.
Career Benefits Upon completion, learners can expect improved problem-solving skills, enhanced career prospects, and increased earning potential, with the UK's average salary for IT problem management professionals standing at £43,000 per annum.
Learning Outcomes The certificate covers key areas such as problem identification, analysis, and resolution, as well as IT service management principles and best practices, aligning with the UK's ITIL framework and industry standards.