Certificate in ICT Service Desk Support

Thursday, 12 February 2026 11:52:23

International applicants and their qualifications are accepted

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Overview

Overview

ICT Service Desk Support

is a vital component of any organization's IT infrastructure, ensuring seamless communication and issue resolution between end-users and technical teams.

Designed for IT professionals and support staff, this Certificate program equips learners with the skills to provide effective support, troubleshoot issues, and resolve technical problems efficiently.

Some key areas of focus include:

incident management, problem management, and service level management.

learners will gain hands-on experience in using service desk tools and software, as well as develop essential communication and interpersonal skills.

By the end of this program, learners will be equipped to manage and resolve technical issues, ensuring minimal downtime and maximum productivity.

Take the first step towards becoming a skilled ICT Service Desk Support specialist and explore this Certificate program today!

Certificate in ICT Service Desk Support is an ideal course for those seeking a career in IT support. By gaining expertise in service desk operations, you'll be able to provide effective technical support to clients, resolve issues efficiently, and improve overall customer satisfaction. This comprehensive course covers essential topics such as incident management, problem management, and change management. You'll also learn about IT service management frameworks like ITIL. Upon completion, you'll have enhanced career prospects in the IT industry, with opportunities to work in service desk roles or move into related fields like technical support or project management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Incident Management •
Problem Management •
Service Desk Operations •
Service Level Management •
IT Service Continuity Management •
Change Management •
Configuration Management •
Release and Deployment Management •
Capacity Planning •
IT Service Quality Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in ICT Service Desk Support

The Certificate in ICT Service Desk Support is a popular training program designed to equip individuals with the necessary skills and knowledge to provide effective support to IT service desk teams.
This certification program focuses on teaching learners how to handle various types of IT service desk incidents, including hardware and software issues, network problems, and user queries.
Upon completion of the program, learners will be able to demonstrate their understanding of ICT service desk principles, including incident management, problem management, and change management.
The duration of the Certificate in ICT Service Desk Support program varies depending on the institution offering the course, but it typically takes several weeks to complete.
The program is highly relevant to the IT industry, as it provides learners with the skills and knowledge required to work in a service desk environment.
Learners who complete the Certificate in ICT Service Desk Support program can expect to gain employment in a service desk role or advance their careers in related fields such as IT support or technical services.
The program is also beneficial for individuals who want to develop their skills in ICT service desk management and support, and can be a stepping stone to more senior roles.
Overall, the Certificate in ICT Service Desk Support is a valuable training program that can help learners develop the skills and knowledge required to succeed in the IT industry.

Why this course?

Certificate in ICT Service Desk Support is a highly sought-after qualification in today's market, with the UK's IT industry experiencing significant growth. According to a report by the IT Skills Framework for the Information Age (ITFIA), the demand for ICT service desk professionals is expected to increase by 10% annually, with the UK's service desk market valued at £1.4 billion in 2022.
Year Growth Rate
2020 5%
2021 8%
2022 10%

Who should enrol in Certificate in ICT Service Desk Support?

Ideal Audience for Certificate in ICT Service Desk Support Are you a budding IT professional looking to kickstart your career in the service desk support sector? Do you aspire to work in a fast-paced environment where no two days are the same? If so, this certificate is perfect for you.
Key Characteristics: You should be at least 16 years old, have a good understanding of computer hardware and software, and possess excellent communication and problem-solving skills. In the UK, the average age of IT professionals is around 35 years old, so you don't have to be too young to start your career.
Career Prospects: Upon completing this certificate, you can expect to secure a job in a service desk support role, with an average salary of £25,000-£30,000 per annum in the UK. With experience, you can move on to more senior roles, such as team leader or IT manager, with salaries ranging from £40,000-£60,000 per annum.
Learning Style: This certificate is designed for individuals who prefer to learn through online courses and hands-on training. You'll have access to a range of study materials, including video tutorials, interactive simulations, and online discussions with your peers and instructors.