Certificate in Health and Social Care Customer and Patient Relations Management

Saturday, 13 September 2025 07:37:59

International applicants and their qualifications are accepted

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Overview

Overview

Health and Social Care Customer and Patient Relations Management


This Certificate is designed for professionals working in the health and social care sector, focusing on building strong relationships with customers and patients.


Effective communication is key to delivering high-quality care, and this Certificate teaches you the skills to do just that. You'll learn how to handle difficult situations, resolve conflicts, and provide excellent customer service.
Understanding patient needs and preferences is also crucial, and this Certificate covers this in-depth. By the end of the course, you'll be equipped to manage customer and patient relations like a pro.

Take the first step towards a career in health and social care and explore this Certificate today!

Certificate in Health and Social Care Customer and Patient Relations Management is an ideal course for those seeking to excel in the healthcare sector. This comprehensive program focuses on developing essential skills in customer and patient relations management, enabling you to provide exceptional care and build strong relationships with clients. By mastering customer and patient relations management, you'll enhance your employability and career prospects in the healthcare industry. The course covers unique features such as conflict resolution, communication strategies, and cultural awareness, ensuring you're equipped to handle diverse patient needs. With this certificate, you'll be well-positioned for a successful career in health and social care.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relations Management • Patient Care Planning • Communication Skills for Healthcare Professionals • Effective Listening and Empathy in Healthcare • Conflict Resolution in Healthcare Settings • Interpersonal Skills for Working with Diverse Groups • Cultural Sensitivity and Awareness in Healthcare • Communication Strategies for People with Disabilities • Managing Complaints and Feedback in Healthcare • Building Positive Relationships with Patients and Families

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Health and Social Care Customer and Patient Relations Management

The Certificate in Health and Social Care Customer and Patient Relations Management is a popular course that focuses on teaching students the essential skills required to manage customer and patient relations in the healthcare industry.
This course is designed to equip learners with the knowledge and skills necessary to provide excellent customer service, handle complaints, and build strong relationships with patients, families, and healthcare professionals.
Upon completion of the course, learners can expect to gain the following learning outcomes:
- Understand the importance of customer and patient relations in healthcare settings
- Develop effective communication and interpersonal skills to build strong relationships with patients and families
- Learn how to handle complaints and conflicts in a professional and respectful manner
- Understand the role of the healthcare team in providing high-quality patient care and customer service
- Develop skills in conflict resolution, negotiation, and problem-solving
The duration of the Certificate in Health and Social Care Customer and Patient Relations Management varies depending on the institution offering the course, but it typically takes around 6-12 months to complete.
The course is highly relevant to the healthcare industry, as it addresses the growing need for healthcare professionals to have excellent customer and patient relations skills.
By completing this course, learners can enhance their career prospects in the healthcare sector, particularly in roles such as healthcare assistant, care coordinator, or patient advocate.
The course is also beneficial for those looking to start a career in healthcare, as it provides a solid foundation in customer and patient relations management.
Overall, the Certificate in Health and Social Care Customer and Patient Relations Management is an excellent choice for anyone looking to develop their skills in this area and advance their career in the healthcare industry.

Why this course?

Certificate in Health and Social Care Customer and Patient Relations Management is a highly sought-after qualification in today's healthcare industry. With the increasing demand for excellent customer service and patient relations, this certificate has become a crucial skillset for healthcare professionals. In the UK, the National Health Service (NHS) employs over 1.3 million staff, with a significant portion requiring customer and patient relations management skills (Source: NHS Jobs, 2022).
Statistics Value
Number of NHS employees 1,300,000
Percentage of NHS staff requiring customer and patient relations management skills 75%

Who should enrol in Certificate in Health and Social Care Customer and Patient Relations Management?

Ideal Audience for Certificate in Health and Social Care Customer and Patient Relations Management This course is designed for healthcare professionals, social workers, and support staff who want to develop their skills in customer and patient relations management, ensuring high-quality care and improved patient satisfaction.
Key Characteristics: Healthcare professionals working in hospitals, clinics, and community settings, with a focus on England and Wales, where 75% of the NHS workforce is employed.
Career Roles: Nursing staff, care home managers, social workers, health visitors, and support workers, who can benefit from improved communication and interpersonal skills to deliver person-centered care.
Learning Outcomes: Develop effective communication and interpersonal skills to build strong relationships with patients, families, and carers, leading to improved patient satisfaction and outcomes, as highlighted by the NHS's own patient experience targets.