Certificate in Health and Social Care Customer Relations

Saturday, 13 September 2025 12:47:01

International applicants and their qualifications are accepted

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Overview

Overview

Health and Social Care Customer Relations


This Certificate in Health and Social Care Customer Relations is designed for professionals working in the healthcare sector who want to improve their customer service skills.


It focuses on building strong relationships with patients, families, and carers, ensuring a positive experience and high-quality care.


Key areas of study include: communication, empathy, and conflict resolution.

By the end of this course, learners will be able to:


understand the importance of customer relations in healthcare


develop effective communication skills


provide high-quality care and support


improve patient satisfaction and outcomes


Take the first step towards becoming a customer-focused healthcare professional. Explore this Certificate in Health and Social Care Customer Relations today and start building stronger relationships with your patients and clients.

Certificate in Health and Social Care Customer Relations is an ideal course for those seeking to excel in the healthcare industry. This comprehensive program focuses on developing essential skills in customer relations, enabling you to provide exceptional care and support to patients, families, and carers. By studying customer relations, you will gain a deeper understanding of the importance of effective communication, conflict resolution, and empathy in healthcare settings. With this certificate, you can expect improved job prospects and enhanced career opportunities in roles such as healthcare support worker, care coordinator, or social care manager. Unique features include interactive workshops and guest lectures from industry experts.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relations in Health and Social Care
• Communication Skills for Healthcare Professionals
• Effective Listening and Empathy in Healthcare
• Conflict Resolution in Healthcare Settings
• Cultural Sensitivity and Diversity in Healthcare
• Communication Strategies for People with Disabilities
• Working with Diverse Groups in Healthcare
• Building Rapport with Patients and Families
• Managing Complaints and Feedback in Healthcare
• Developing a Customer-Focused Approach in Healthcare

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Health and Social Care Customer Relations

The Certificate in Health and Social Care Customer Relations is a popular vocational qualification that focuses on developing essential skills for working effectively with customers in the healthcare and social care sectors.
This course is designed to equip learners with the knowledge and skills required to provide high-quality customer service, handle complaints, and resolve issues in a professional manner.
Upon completion of the course, learners can expect to achieve the following learning outcomes:
- Understand the importance of customer relations in healthcare and social care settings
- Develop effective communication and interpersonal skills to build strong relationships with customers
- Learn how to handle customer complaints and resolve issues in a fair and professional manner
- Understand the principles of customer service and how to apply them in practice
- Develop skills in conflict resolution and negotiation
The duration of the Certificate in Health and Social Care Customer Relations varies depending on the institution offering the course, but it typically takes around 6-12 months to complete.
The course is highly relevant to the healthcare and social care industries, where excellent customer relations skills are essential for providing high-quality care and services.
Learners who complete this course can expect to progress into roles such as healthcare assistant, social care worker, or customer service representative, or pursue further education and training in related fields.
The Certificate in Health and Social Care Customer Relations is a valuable qualification that can enhance learners' career prospects and provide a competitive edge in the job market.
It is also an excellent choice for individuals who are passionate about working in the healthcare and social care sectors and want to develop their skills and knowledge in customer relations.
Overall, the Certificate in Health and Social Care Customer Relations is a well-structured and comprehensive course that provides learners with the skills and knowledge required to succeed in this field.

Why this course?

Certificate in Health and Social Care Customer Relations is a highly sought-after qualification in today's market, particularly in the UK. According to the UK's Office for National Statistics (ONS), the healthcare and social care sector employs over 1.8 million people, with customer relations playing a vital role in ensuring patient satisfaction and care quality.
Industry Statistics
Number of people employed in the healthcare and social care sector: 1,800,000 (ONS, 2022)
Customer satisfaction rate in the NHS: 85% (NHS England, 2022)
Number of complaints received by the NHS: 150,000 (NHS England, 2022)

Who should enrol in Certificate in Health and Social Care Customer Relations?

Ideal Audience for Certificate in Health and Social Care Customer Relations Are you a healthcare professional, social worker, or care manager looking to enhance your customer service skills? Do you want to improve patient satisfaction and care outcomes in the UK's National Health Service (NHS)?
Key Characteristics: - Healthcare professionals working in hospitals, clinics, and community settings
Career Roles: - Care coordinators
Industry Insights: - The NHS employs over 1.3 million staff, with customer service being a critical aspect of patient care (NHS England, 2022)
Benefits: - Develop effective communication and interpersonal skills to improve patient satisfaction and care outcomes