Certificate in Customer Relationship and Sales Management

Tuesday, 17 February 2026 05:17:44

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship and Sales Management


This certificate program is designed for sales professionals and business leaders who want to develop effective customer relationship and sales management skills.


Learn how to build strong relationships with customers, identify and pursue new business opportunities, and manage sales teams to achieve success.


Through a combination of online courses and hands-on training, you'll gain a deep understanding of customer relationship and sales management principles and practices.


Develop the skills and knowledge needed to drive business growth, improve customer satisfaction, and increase sales revenue.


Take the first step towards becoming a sales management expert and start your journey today!

Certificate in Customer Relationship and Sales Management is an ideal course for those seeking to excel in sales and customer service. This comprehensive program equips you with the skills to build strong relationships, identify customer needs, and drive sales growth. You'll learn customer relationship management techniques, sales strategies, and effective communication skills. Upon completion, you'll enjoy career prospects in various industries, including retail, finance, and hospitality. The course also offers unique features such as interactive modules, real-world case studies, and a supportive community. By investing in this certificate, you'll be well on your way to a successful sales career.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Systems
• Sales Strategy Development
• Communication Skills for Sales Professionals
• Negotiation Techniques and Conflict Resolution
• Customer Service Standards and Expectations
• Sales Performance Metrics and Analysis
• Building and Maintaining Customer Relationships
• Sales Team Leadership and Management
• Effective Time Management for Sales Representatives
• Sales Process Improvement and Optimization

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Customer Relationship and Sales Management

The Certificate in Customer Relationship and Sales Management is a popular program designed to equip individuals with the necessary skills to excel in sales and customer-facing roles.
This certificate program focuses on teaching students how to build strong relationships with customers, identify their needs, and provide tailored solutions to drive sales growth and revenue.
Through a combination of theoretical knowledge and practical training, students learn how to analyze customer data, develop effective sales strategies, and manage customer relationships to achieve business objectives.
The program covers essential topics such as sales techniques, customer service skills, marketing principles, and data analysis, ensuring that graduates are well-equipped to succeed in a variety of industries.
Upon completion of the certificate program, students can expect to gain a deeper understanding of customer relationship management and sales management principles, as well as the skills to apply them in real-world settings.
The duration of the certificate program varies depending on the institution offering it, but most programs take several months to complete.
Industry relevance is high for this certificate program, as companies across various sectors recognize the importance of building strong customer relationships and managing sales effectively.
By investing in a Certificate in Customer Relationship and Sales Management, individuals can enhance their career prospects, increase their earning potential, and contribute to the success of their organizations.
This certificate program is particularly relevant for those working in sales, customer service, marketing, or business development, as well as for entrepreneurs and small business owners looking to improve their sales and customer relationship management skills.
Overall, the Certificate in Customer Relationship and Sales Management is a valuable investment for anyone looking to advance their career in sales and customer-facing roles.

Why this course?

Certificate in Customer Relationship and Sales Management holds immense significance in today's market, where customer-centric approaches are increasingly valued. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer experience is crucial for driving growth (Source: CIM, 2020). Moreover, a study by the Centre for Retail Research found that 61% of UK consumers are more likely to switch to a competitor if their customer service is poor (Source: Centre for Retail Research, 2019).
Statistic Value
Number of UK businesses prioritizing customer experience 75%
Percentage of UK consumers willing to switch due to poor customer service 61%

Who should enrol in Certificate in Customer Relationship and Sales Management ?

Ideal Audience for Certificate in Customer Relationship and Sales Management Are you a sales professional looking to enhance your skills in customer relationship management? Do you want to increase your earning potential in the UK job market?
Job Roles Sales managers, customer relationship managers, account managers, business development managers, and those in customer-facing roles.
Industry B2B, B2C, finance, retail, and professional services sectors.
Career Stage Entry-level to senior roles, looking to progress in their careers or transition into a new field.
Location UK-based, with opportunities for remote work or international relocation.
Salary Expectations £25,000 - £50,000 per annum, depending on experience and industry.