Certificate in Customer Relationship Management in Sales

Monday, 16 February 2026 02:38:15

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management in Sales


This Certificate in Customer Relationship Management in Sales is designed for sales professionals who want to improve their skills in building strong relationships with customers.


It focuses on teaching learners how to identify customer needs, develop effective sales strategies, and deliver exceptional customer service.


Key concepts include customer segmentation, needs analysis, and relationship building. The course also covers sales communication, objection handling, and closing deals.

By the end of this program, learners will be able to analyze customer data, create personalized sales plans, and implement effective sales techniques.


Whether you're looking to advance your career or start a new role, this Certificate in Customer Relationship Management in Sales can help you achieve your goals.


Explore this course today and discover how to build lasting relationships with your customers!

Certificate in Customer Relationship Management in Sales is an ideal course for those seeking to excel in sales and build lasting customer relationships. This comprehensive program equips you with the skills to understand customer needs, develop effective sales strategies, and foster strong relationships. By mastering CRM techniques, you'll gain a competitive edge in the market and boost your career prospects. Key benefits include improved sales performance, enhanced customer satisfaction, and increased revenue growth. Unique features of the course include interactive modules, real-world case studies, and expert guidance. Upon completion, you'll be equipped to drive business success and excel in your sales role.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Fundamentals •
• Sales Process and Methodologies •
• Communication and Interpersonal Skills •
• Needs Analysis and Solution Selling •
• Product Knowledge and Demonstration •
• Sales Strategy and Planning •
• Customer Service and Support •
• Sales Performance Measurement and Analysis •
• Digital Marketing and Social Media in Sales •
• Negotiation and Closing Techniques

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Customer Relationship Management in Sales

The Certificate in Customer Relationship Management in Sales is a popular program designed to equip individuals with the skills and knowledge required to build strong customer relationships and drive sales growth.
This certification program typically takes around 6-12 months to complete, depending on the institution and the learner's prior experience. During this time, students will learn about the fundamentals of customer relationship management, including customer needs analysis, relationship building, and account management.
Upon completion of the program, learners can expect to gain a range of skills and knowledge, including the ability to identify and analyze customer needs, develop effective sales strategies, and build strong relationships with customers. They will also learn about the latest technologies and tools used in customer relationship management, such as CRM software and data analytics.
The Certificate in Customer Relationship Management in Sales is highly relevant to the sales industry, as it provides learners with the skills and knowledge required to succeed in this field. Many employers require or prefer candidates with this certification, making it a valuable asset for job seekers.
The program is also relevant to the broader business world, as customer relationship management is a critical component of any successful business strategy. By learning about customer relationship management, learners can apply their knowledge and skills to drive business growth and success.
Overall, the Certificate in Customer Relationship Management in Sales is a valuable program that can help learners develop the skills and knowledge required to succeed in this field. With its flexible duration and industry relevance, it is an excellent choice for individuals looking to advance their careers in sales.

Why this course?

Certificate in Customer Relationship Management in Sales is a highly sought-after qualification in today's market, where customer satisfaction and retention are crucial for business success. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK businesses believe that customer relationship management (CRM) is essential for their success. In fact, a study by the Association of British Insurers found that companies with effective CRM systems experience a 25% increase in customer retention rates.
Industry Trends Statistics
Personalization 70% of UK consumers expect a personalized experience when interacting with a brand (Source: Econsultancy)
Mobile Optimization 60% of UK consumers use their mobile devices to interact with brands (Source: Mobile Marketing)
Social Media Integration 80% of UK businesses use social media to engage with customers (Source: Hootsuite)

Who should enrol in Certificate in Customer Relationship Management in Sales?

Ideal Audience for Certificate in Customer Relationship Management in Sales Are you a sales professional looking to enhance your skills and knowledge in managing customer relationships? Do you want to increase customer satisfaction and loyalty in the UK market?
Key Characteristics: Sales professionals, customer service representatives, account managers, and business development managers in the UK.
Job Roles: Sales, customer service, account management, business development, and sales administration roles in various industries, including finance, retail, and technology.
Industry Sectors: Finance, retail, technology, and professional services, with a focus on the UK market.
Career Benefits: Improved customer relationship management skills, increased customer satisfaction and loyalty, enhanced career prospects, and higher earning potential in the UK job market.