Certificate in Customer Relationship Management in Logistics and Supply Chain Management

Friday, 12 September 2025 19:19:22

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Customer Relationship Management in Logistics and Supply Chain Management


This Certificate program is designed for professionals who want to master the art of building strong relationships with customers in the logistics and supply chain industry.


By learning how to effectively manage customer relationships, you'll be able to increase customer satisfaction, loyalty, and retention, ultimately driving business growth and revenue.


Key concepts covered in this program include: customer needs analysis, relationship building, communication strategies, and conflict resolution techniques.

Some of the key skills you'll learn include:


active listening, empathy, and problem-solving, as well as how to use technology to enhance customer relationships.


Whether you're looking to advance your career or start a new one, this Certificate program will provide you with the knowledge and tools you need to succeed in customer relationship management.


So why wait? Explore this Certificate program today and take the first step towards building strong, lasting relationships with your customers!

Certificate in Customer Relationship Management in Logistics and Supply Chain Management is an ideal course for those seeking to excel in the field of logistics and supply chain management. This comprehensive program focuses on developing essential skills in customer relationship management, enabling professionals to build strong relationships with clients and drive business growth. By mastering key concepts such as customer service, relationship building, and conflict resolution, participants can enhance their career prospects in the logistics and supply chain industry. With a unique blend of theoretical knowledge and practical applications, this course offers a competitive edge in the job market, opening doors to senior roles in management and leadership positions.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) in Logistics
•
• Supply Chain Visibility and Transparency
•
• Demand Forecasting and Planning
•
• Inventory Management and Control
•
• Transportation Management System (TMS)
•
• Warehouse Management System (WMS)
•
• Order-to-Cash Process Optimization
•
• Return Merchandise Authorization (RMA) Process
•
• Customer Service and Support
•
• Data Analytics and Performance Measurement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Customer Relationship Management in Logistics and Supply Chain Management

The Certificate in Customer Relationship Management in Logistics and Supply Chain Management is a specialized program designed to equip students with the knowledge and skills required to excel in the field of logistics and supply chain management.
This program focuses on teaching students how to build strong relationships with customers, manage supply chains, and optimize logistics operations.
Through this certificate, students can learn about customer relationship management strategies, supply chain management principles, and logistics operations management.
The learning outcomes of this program include understanding customer needs, developing effective communication skills, and implementing supply chain management systems.
The duration of this certificate program varies depending on the institution offering it, but it typically takes several months to a year to complete.
The industry relevance of this certificate is high, as companies in the logistics and supply chain management sector are constantly looking for professionals who can build strong relationships with customers and manage their supply chains efficiently.
By completing this certificate program, students can enhance their career prospects and move into senior roles in logistics and supply chain management.
The skills and knowledge gained from this program are also transferable to other industries, making it a valuable asset for students looking to transition into new careers.
Overall, the Certificate in Customer Relationship Management in Logistics and Supply Chain Management is a valuable program that can help students build a successful career in this field.

Why this course?

Certificate in Customer Relationship Management in Logistics and Supply Chain Management is a vital skill set in today's market, particularly in the UK. According to a survey by the Chartered Institute of Logistics and Transport (CILT), 75% of logistics and supply chain professionals believe that customer relationship management is crucial for business success. Moreover, a study by the University of Warwick found that companies that invest in customer relationship management experience a 15% increase in revenue.
Statistics Percentage
Companies that invest in customer relationship management experience a 15% increase in revenue. 15%
75% of logistics and supply chain professionals believe that customer relationship management is crucial for business success. 75%

Who should enrol in Certificate in Customer Relationship Management in Logistics and Supply Chain Management?

Ideal Audience for Certificate in Customer Relationship Management in Logistics and Supply Chain Management This course is designed for logistics professionals, supply chain managers, and customer service representatives who want to develop their skills in managing customer relationships in the logistics and supply chain industry.
Key Characteristics: Typically, our ideal learners have at least 2 years of experience in logistics, supply chain management, or a related field, and are looking to advance their careers or start a new role in customer-facing positions.
Industry Background: In the UK, the logistics and supply chain industry is a significant contributor to the economy, with the sector employing over 2.3 million people and generating £143 billion in revenue each year. Our course is designed to equip learners with the skills needed to succeed in this industry.
Learning Objectives: Upon completing this course, learners will be able to develop effective customer relationship management strategies, improve communication skills, and enhance their knowledge of logistics and supply chain management principles.