Certificate in Customer Relationship Management in Business Administration

Sunday, 14 September 2025 10:58:35

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital component of business administration, enabling organizations to build strong relationships with customers and drive growth.

Through this Certificate in Customer Relationship Management, learners will gain a comprehensive understanding of CRM principles, tools, and best practices, empowering them to effectively manage customer interactions and relationships.

Some key concepts covered in the course include customer segmentation, lead generation, sales forecasting, and data analysis, all of which are essential for creating a customer-centric business strategy.

By mastering CRM skills, learners will be able to improve customer satisfaction, increase sales, and enhance overall business performance.

Whether you're looking to advance your career or start a new venture, this Certificate in Customer Relationship Management is an excellent choice for anyone seeking to develop a deeper understanding of CRM and its applications in business administration.

So why wait? Explore the world of Customer Relationship Management today and discover how it can help you achieve your business goals!

Certificate in Customer Relationship Management is an ideal course for those seeking to excel in Business Administration. This comprehensive program focuses on developing essential skills to build strong customer relationships, driving business growth and success. By mastering CRM principles, you'll gain a competitive edge in the job market, with opportunities in sales, marketing, and customer service. Key benefits include improved communication, enhanced customer satisfaction, and increased productivity. Unique features of the course include hands-on training, industry-specific case studies, and access to a professional network. Career prospects are vast, with potential roles in customer success management and business development.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Systems
• Data Analysis and Reporting in CRM
• Effective Communication Skills for Customer Service
• Customer Retention Strategies and Tactics
• Sales Force Automation and Management
• Customer Relationship Management (CRM) Software
• Social Media Marketing for Customer Engagement
• Customer Service Quality Assurance and Feedback
• Relationship Building and Management Skills
• Measuring Customer Satisfaction and Loyalty

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Customer Relationship Management in Business Administration

The Certificate in Customer Relationship Management (CRM) is a popular business administration program that focuses on teaching students the skills needed to effectively manage customer relationships in a business setting.
This program is designed to equip students with the knowledge and skills required to understand the importance of customer relationship management in today's competitive business environment.
Upon completion of the program, students will be able to analyze customer data, identify trends, and develop strategies to improve customer satisfaction and loyalty.
The learning outcomes of this program include the ability to design and implement effective CRM systems, manage customer relationships, and analyze customer data to inform business decisions.
The duration of the Certificate in Customer Relationship Management program varies depending on the institution offering the program, but it is typically completed in a few months.
The program is highly relevant to the business industry, as many companies are recognizing the importance of customer relationship management in driving sales and revenue growth.
The skills and knowledge gained from this program can be applied in a variety of roles, including customer service manager, sales manager, and marketing manager.
The Certificate in Customer Relationship Management is a valuable asset for anyone looking to advance their career in business administration, particularly in the fields of sales, marketing, and customer service.
By completing this program, students will gain a competitive edge in the job market and be well-equipped to succeed in today's fast-paced business environment.
The program is also highly relevant to the digital marketing industry, as many companies are using CRM systems to manage their online customer relationships.
Overall, the Certificate in Customer Relationship Management is a valuable investment for anyone looking to improve their skills and knowledge in this critical area of business administration.

Why this course?

Certificate in Customer Relationship Management (CRM) holds significant importance in today’s business landscape, particularly in the UK where it is a highly sought-after skill. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that CRM is essential for customer engagement and retention. Another study by the UK's Office for National Statistics (ONS) found that companies with effective CRM systems experience a 25% increase in sales and a 15% reduction in customer complaints. Here are some key statistics highlighting the significance of CRM in the UK market:
75% of UK businesses believe that CRM is essential for customer engagement and retention. 25% increase in sales for companies with effective CRM systems. 15% reduction in customer complaints for companies with effective CRM systems.

Who should enrol in Certificate in Customer Relationship Management in Business Administration ?

Ideal Audience for Certificate in Customer Relationship Management in Business Administration Are you a business professional looking to enhance your skills in managing customer relationships? Do you want to stay ahead of the competition in the UK's thriving service-based economy?
Key Characteristics: Professionals in sales, marketing, customer service, and business administration who want to develop their CRM skills, improve customer satisfaction, and increase sales.
Industry Insights: In the UK, the customer relationship management (CRM) industry is expected to grow by 10% annually, with a projected value of £1.4 billion by 2025. Businesses that invest in CRM training and development will be better equipped to handle the increasing demands of customer expectations.
Learning Objectives: Upon completing the Certificate in Customer Relationship Management in Business Administration, learners will be able to analyze customer data, develop effective sales strategies, and implement CRM systems to improve customer engagement and loyalty.