Certificate in Customer Relationship Management in 12 Month MBA

Saturday, 14 February 2026 12:12:33

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of this 12 Month MBA program.

Designed for ambitious professionals, this course equips you with the skills to build lasting relationships with customers, driving business growth and success.

Through a combination of theoretical knowledge and practical applications, you'll learn how to analyze customer data, identify trends, and develop targeted strategies to enhance customer engagement and loyalty.

By mastering CRM principles, you'll be able to streamline sales processes, improve customer satisfaction, and increase revenue.

Join our program and discover how CRM can transform your career and business.

Certificate in Customer Relationship Management is a 12-month MBA program that equips students with the skills to build strong customer relationships and drive business growth. This course offers key benefits such as enhanced communication skills, industry knowledge, and practical experience. Students will gain a deep understanding of customer needs, preferences, and behaviors, enabling them to develop effective strategies to retain and acquire customers. With career prospects in high demand, graduates can pursue roles in sales, marketing, and customer service. Unique features include a focus on data-driven decision making and collaboration with industry experts.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Fundamentals •
• Understanding Customer Needs and Preferences •
• Building and Maintaining Customer Relationships •
• Sales and Marketing Strategies for CRM •
• Customer Service and Support in CRM •
• Data Analysis and Reporting in CRM •
• Social Media and Digital Marketing in CRM •
• CRM Technology and Tools •
• Implementing and Managing CRM Systems •
• Measuring and Evaluating CRM Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Customer Relationship Management in 12 Month MBA

The Certificate in Customer Relationship Management (CRM) is a specialized program offered within a 12-month MBA, focusing on the strategic management of customer interactions and relationships. This program aims to equip students with the knowledge and skills necessary to effectively manage customer relationships, resulting in increased customer satisfaction, loyalty, and retention. Through a combination of theoretical and practical learning, students will gain a deep understanding of CRM concepts, including customer segmentation, needs analysis, and relationship building. The learning outcomes of this program include the ability to analyze customer data, develop targeted marketing strategies, and implement effective sales techniques. The duration of the program is 12 months, allowing students to balance their academic responsibilities with work or other commitments. The industry relevance of this program is high, as CRM is a critical component of business success in today's competitive market. Many organizations recognize the importance of CRM and are seeking professionals who can effectively manage customer relationships. By completing this program, students will be well-prepared to pursue careers in CRM, sales, marketing, and customer service. The program will also provide students with a solid foundation in business principles, including finance, accounting, and operations management. The Certificate in Customer Relationship Management is a valuable addition to an MBA, providing students with a specialized skill set that is in high demand by employers. Graduates of this program will have a competitive edge in the job market, with opportunities to work in a variety of industries, including retail, finance, and healthcare. Overall, the Certificate in Customer Relationship Management is a valuable investment for students looking to advance their careers in business and customer management.

Why this course?

Certificate in Customer Relationship Management (CRM) is highly significant in today’s market, with 71% of UK businesses using CRM software to manage customer interactions (Source: Salesforce).
Benefits of CRM Statistics
Improved customer service 85% of UK customers expect a personalized experience (Source: Econsultancy)
Enhanced sales performance Companies using CRM software see a 25% increase in sales (Source: Gartner)
Better customer insights 60% of UK businesses use CRM to gain a deeper understanding of their customers (Source: Salesforce)

Who should enrol in Certificate in Customer Relationship Management in 12 Month MBA?

Ideal Audience for Certificate in Customer Relationship Management in 12 Month MBA Are you a business professional looking to enhance your skills in customer management and relationship building? Do you want to stay ahead in the competitive UK job market?
Demographics Typically, our ideal learners are working professionals with at least 2 years of experience in sales, marketing, or customer service roles. They are based in the UK and are looking to upskill in CRM to advance their careers.
Career Goals Our learners aim to gain a deeper understanding of customer relationship management principles and practices to improve their performance, increase sales, and enhance customer satisfaction. They aspire to take on leadership roles or start their own businesses.
Skills and Knowledge Our ideal learners possess basic knowledge of CRM software and tools. They are eager to learn about customer segmentation, needs analysis, and relationship building strategies. They also want to understand how to measure and analyze customer relationships.
Personality Traits Our ideal learners are self-motivated, proactive, and results-driven individuals who can work independently and as part of a team. They are also adaptable, flexible, and open to new ideas and technologies.