Certificate in Customer Relationship Management for MBA

Saturday, 14 February 2026 11:55:25

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital skill for MBA students to master.

Developed specifically for MBA students, this Certificate in Customer Relationship Management equips you with the knowledge and tools to build strong relationships with customers, drive business growth, and stay ahead in the competitive market.

Through this program, you'll learn how to analyze customer data, identify trends, and develop targeted strategies to improve customer satisfaction and loyalty.

You'll also gain expertise in CRM software, sales techniques, and communication skills to effectively manage customer relationships and close deals.

By the end of this program, you'll be equipped with the skills to analyze customer data, develop targeted strategies, and drive business growth.

Take the first step towards becoming a customer relationship management expert and explore this Certificate program today!

Certificate in Customer Relationship Management for MBA is an ideal course for aspiring professionals seeking to excel in the field of customer service. This comprehensive program focuses on developing essential skills to build strong relationships with customers, leading to increased customer satisfaction and loyalty. By mastering CRM techniques, participants can enhance their career prospects in various industries, including sales, marketing, and customer support. The course features interactive sessions, case studies, and real-world examples, providing a unique learning experience. Upon completion, participants will gain a Certificate in Customer Relationship Management for MBA, demonstrating their expertise in CRM and opening doors to new career opportunities.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
Understanding Customer Needs and Expectations •
Building and Maintaining Customer Relationships •
Sales and Marketing Strategies for CRM •
Data Analysis and Reporting in CRM •
Customer Service and Support in CRM •
CRM Technology and Tools •
Implementing and Managing CRM Systems •
Measuring and Evaluating CRM Performance •
Advanced CRM Topics: Personalization and Automation

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Customer Relationship Management for MBA

The Certificate in Customer Relationship Management for MBA is a specialized program designed to equip students with the skills and knowledge required to effectively manage customer relationships in a business setting.
This program focuses on teaching students how to build strong relationships with customers, understand their needs, and deliver personalized services to drive customer loyalty and retention.
By the end of the program, students will be able to analyze customer data, develop targeted marketing strategies, and implement effective customer service processes.
The learning outcomes of this program include the ability to design and implement customer relationship management systems, analyze customer behavior, and develop effective communication strategies.
The duration of the Certificate in Customer Relationship Management for MBA is typically 6-12 months, depending on the institution and the student's prior experience.
Industry relevance is high for this program, as companies are increasingly recognizing the importance of customer relationship management in driving business success.
Many organizations are investing heavily in customer relationship management systems and processes, making this program highly relevant to the job market.
The skills and knowledge gained from this program can be applied in a variety of industries, including retail, finance, healthcare, and technology.
With the rise of digital marketing and social media, customer relationship management has become even more critical in today's business landscape.
By completing this program, students can gain a competitive edge in the job market and advance their careers in customer-facing roles.
The Certificate in Customer Relationship Management for MBA is a valuable addition to any MBA program, providing students with a specialized set of skills and knowledge that can be applied in a variety of business contexts.

Why this course?

Certificate in Customer Relationship Management (CRM) holds significant importance in today's market, particularly in the UK where it is a highly sought-after skill. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that CRM is essential for customer engagement and retention (Source: CIM, 2020). Another study by the University of Warwick found that companies with effective CRM systems experience a 15% increase in sales and a 20% increase in customer loyalty (Source: University of Warwick, 2019). Here are some key statistics highlighting the importance of CRM in the UK market:
Statistic Value
Number of UK businesses using CRM 85%
Average CRM spend per employee £1,500
Percentage of businesses with effective CRM systems 60%

Who should enrol in Certificate in Customer Relationship Management for MBA?

Ideal Audience for Certificate in Customer Relationship Management for MBA Are you an aspiring business professional looking to enhance your skills in customer management? Do you want to stay ahead in the competitive job market?
Demographics: Typically, our ideal learners are MBA students or working professionals with at least 2 years of experience in sales, marketing, or customer service roles. In the UK, this translates to around 40,000 students pursuing an MBA each year, with many seeking to upskill in CRM.
Career Goals: Our learners aim to acquire skills in CRM to advance their careers, increase customer satisfaction, and drive business growth. In the UK, a Certificate in Customer Relationship Management can lead to higher salaries, with average increases ranging from 10% to 20%.
Learning Objectives: Upon completing the Certificate in Customer Relationship Management, learners can expect to gain knowledge in areas such as customer segmentation, relationship building, and data analysis. This enables them to make informed decisions, improve customer engagement, and ultimately drive business success.