Certificate in Customer Relationship Management for ICT Support

Saturday, 14 February 2026 06:50:56

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital tool for ICT support teams.

Designed specifically for ICT professionals, this Certificate in Customer Relationship Management for ICT Support aims to equip learners with the skills and knowledge needed to deliver exceptional customer service and build strong relationships with clients.

Through a combination of theoretical and practical training, learners will gain a deep understanding of CRM principles, including data analysis, customer segmentation, and relationship management.

By the end of the course, learners will be able to apply CRM best practices to improve customer satisfaction, increase loyalty, and drive business growth.

Whether you're looking to advance your career or simply improve your customer service skills, this Certificate in Customer Relationship Management for ICT Support is the perfect starting point.

So why wait? Explore this exciting opportunity today and take the first step towards becoming a CRM expert in ICT support!

Certificate in Customer Relationship Management for ICT Support is an ideal course for IT professionals seeking to enhance their skills in managing customer relationships. This comprehensive program focuses on developing essential skills in customer service, communication, and problem-solving. By completing this course, you will gain a deep understanding of customer relationship management principles and practices, enabling you to deliver exceptional support services. The course also covers ICT support best practices, ensuring you are equipped to handle complex technical issues. Upon completion, you can expect career prospects in various IT support roles, with opportunities for career advancement.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
ICT Support Service Delivery Models •
Communication Skills for ICT Support •
Technical Skills for ICT Support •
CRM Software Selection and Implementation •
Data Analysis and Reporting in CRM •
Customer Service Standards and Best Practices •
ICT Support Knowledge Management •
CRM Integration with Other Business Systems •
Measuring and Evaluating CRM Effectiveness

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Customer Relationship Management for ICT Support

The Certificate in Customer Relationship Management for ICT Support is a specialized program designed to equip learners with the skills and knowledge required to effectively manage customer relationships in the ICT industry.
This program focuses on teaching learners how to build strong relationships with customers, identify their needs, and provide them with tailored solutions.
Through this certificate, learners will gain a deep understanding of customer relationship management principles, including communication, conflict resolution, and customer service.
The learning outcomes of this program include the ability to analyze customer needs, develop effective solutions, and implement customer relationship management strategies.
The duration of the program is typically 6-12 months, depending on the institution offering it and the learner's prior experience.
The industry relevance of this certificate is high, as it is in demand by employers in the ICT sector who require staff with strong customer relationship management skills.
Learners who complete this program can expect to work in roles such as ICT support specialist, customer service representative, or account manager.
The skills and knowledge gained from this certificate are also transferable to other industries, making it a valuable investment for learners who want to enhance their career prospects.
Overall, the Certificate in Customer Relationship Management for ICT Support is a valuable program that can help learners develop the skills and knowledge required to succeed in the ICT industry.

Why this course?

Certificate in Customer Relationship Management for ICT Support is highly significant in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK businesses believe that customer relationship management (CRM) is essential for their success. In the UK, the CRM market is expected to grow by 10.3% annually from 2023 to 2026, driven by increasing demand for personalized customer experiences.
Year Market Growth
2023 5.5%
2024 7.2%
2025 9.1%
2026 10.3%

Who should enrol in Certificate in Customer Relationship Management for ICT Support?

Ideal Audience for Certificate in Customer Relationship Management for ICT Support Are you an ICT support professional looking to enhance your skills in customer relationship management? Do you want to improve your ability to deliver exceptional service to clients in the UK?
Key Characteristics: ICT support professionals with 1-3 years of experience, working in a customer-facing role, and seeking to develop their CRM skills to increase customer satisfaction and loyalty.
UK-Specific Statistics: According to a survey by the Chartered Institute of Marketing, 70% of UK businesses believe that customer relationship management is crucial to their success. By acquiring this certificate, you can stay ahead of the competition and improve your employability in the UK ICT support industry.
Learning Objectives: Upon completing this certificate, you will be able to analyze customer needs, develop effective CRM strategies, and deliver exceptional customer service to drive business growth and customer loyalty.
Who Should Not Apply: This certificate is not suitable for beginners or those without any prior experience in ICT support or customer relationship management. However, if you're eager to upskill and reskill, our expert instructors will guide you every step of the way.