Certificate in Customer Relationship Management for Doctorate of Business Administration

Tuesday, 23 September 2025 10:49:35

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital component of business strategy, and a Certificate in CRM for Doctorate of Business Administration aims to equip professionals with the skills to effectively manage customer relationships.

Designed for business leaders and managers, this certificate program focuses on developing a deep understanding of CRM principles, tools, and best practices, enabling them to drive business growth and improve customer satisfaction.

Through a combination of theoretical knowledge and practical applications, learners will gain insights into customer behavior, relationship building, and data-driven decision making, ultimately enhancing their ability to create long-term customer value.

By exploring the latest CRM trends and technologies, learners will be equipped to develop and implement effective CRM strategies that align with their organization's goals and objectives.

Whether you're looking to advance your career or start a new venture, a Certificate in CRM for Doctorate of Business Administration can help you stay ahead of the curve and achieve success in today's competitive business landscape.

Certificate in Customer Relationship Management is an ideal addition to a Doctor of Business Administration, enhancing your skills in building strong customer relationships. This course focuses on CRM strategies, enabling you to develop effective customer engagement and retention techniques. Key benefits include improved customer satisfaction, increased loyalty, and enhanced business growth. Career prospects are vast, with opportunities in various industries, including healthcare, finance, and retail. Unique features of the course include case studies and project-based learning, allowing you to apply theoretical knowledge in real-world scenarios. By combining CRM principles with business acumen, you'll be well-equipped to drive business success.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Systems •
Strategic Planning for CRM Implementation •
Data Analysis and Interpretation in CRM •
Customer Retention and Loyalty Strategies •
Social Media Marketing for Customer Engagement •
Customer Service Quality Management •
Sales Force Automation and Performance Measurement •
Customer Relationship Management Metrics and KPIs •
Change Management and Organizational Development •
CRM Technology Trends and Innovation

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Customer Relationship Management for Doctorate of Business Administration

The Certificate in Customer Relationship Management (CRM) for Doctorate of Business Administration is a specialized program designed to equip students with the knowledge and skills necessary to effectively manage customer relationships in a business setting.
This program focuses on teaching students how to develop and implement CRM strategies that drive business growth, improve customer satisfaction, and increase revenue.
Through a combination of theoretical and practical learning, students will gain a deep understanding of CRM concepts, including customer segmentation, data analysis, and relationship management.
The program's learning outcomes include the ability to analyze customer data, develop targeted marketing campaigns, and implement CRM systems that meet business needs.
The duration of the Certificate in Customer Relationship Management program is typically 6-12 months, depending on the institution and the student's prior experience.
The program is highly relevant to the healthcare industry, where building strong relationships with patients and healthcare providers is crucial for delivering high-quality care and driving business success.
By completing this program, students will gain the skills and knowledge necessary to become a CRM expert in the healthcare industry, with the ability to analyze customer data, develop targeted marketing campaigns, and implement CRM systems that drive business growth.
The Certificate in Customer Relationship Management for Doctorate of Business Administration is a valuable addition to any healthcare professional's skillset, providing a competitive edge in the job market and opening up new career opportunities.
Overall, the Certificate in Customer Relationship Management program is a comprehensive and practical program that provides students with the knowledge and skills necessary to succeed in the healthcare industry.

Why this course?

Certificate in Customer Relationship Management (CRM) is highly significant for a Doctorate of Business Administration (DBA) in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK businesses believe that CRM is essential for customer retention and growth (Source: CIM, 2020). Another study by the Association of British Insurers (ABI) found that 75% of UK consumers expect a high level of service from their insurance provider, making CRM a crucial aspect of business strategy (Source: ABI, 2019). Here are some key statistics highlighting the importance of CRM in the UK market:
Statistic Percentage
Businesses that use CRM to improve customer retention 85%
UK consumers who expect high service from insurance providers 75%
Number of UK businesses that use CRM 60%

Who should enrol in Certificate in Customer Relationship Management for Doctorate of Business Administration?

Ideal Audience for Certificate in Customer Relationship Management For aspiring business leaders and professionals seeking to enhance their skills in customer-centric practices, particularly those in the healthcare sector.
Key Characteristics: Professionals with a Doctorate of Business Administration (DBA) degree, preferably with experience in healthcare management, customer service, or a related field.
Relevant Background: Those familiar with the UK's National Health Service (NHS) and its customer relationship management strategies, as well as the importance of effective communication and relationship-building in healthcare settings.
Career Benefits: Upon completion of the Certificate in Customer Relationship Management, graduates can expect enhanced career prospects, improved job satisfaction, and increased earning potential in the healthcare industry.