Certificate in Customer Relationship Management for Businesses.

Tuesday, 02 September 2025 19:14:10

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital tool for businesses to manage and analyze customer interactions.

With a Certificate in Customer Relationship Management for Businesses, you'll learn how to implement effective CRM strategies, improve customer engagement, and drive sales growth.

Designed for business professionals, this course covers essential topics such as data analysis, sales forecasting, and customer segmentation.

By the end of the program, you'll be equipped with the skills to create personalized customer experiences, build strong relationships, and increase customer loyalty.

Take the first step towards transforming your business with a CRM certification that's recognized globally.

Certificate in Customer Relationship Management for Businesses is an ideal course for professionals seeking to enhance their skills in managing customer relationships. This comprehensive program focuses on developing essential skills in CRM software, sales strategies, and customer service techniques. By completing this course, you will gain a deep understanding of how to build strong relationships with customers, increase sales, and improve overall business performance. The course features interactive modules, real-world case studies, and expert guest lectures, providing a unique learning experience. Upon completion, you can expect improved career prospects and a competitive edge in the job market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Fundamentals • Understanding Customer Needs and Expectations • Building Strong Customer Relationships • Effective Communication and Interpersonal Skills • Data Analysis and Reporting in CRM • Sales and Marketing Strategies in CRM • Customer Service and Support in CRM • Managing Customer Data and Information • Implementing CRM Technology and Tools • Measuring and Evaluating CRM Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Customer Relationship Management for Businesses.

The Certificate in Customer Relationship Management for Businesses is a comprehensive program designed to equip professionals with the skills and knowledge necessary to build and maintain strong customer relationships.
Through this program, learners will gain a deep understanding of the principles and practices of customer relationship management, including customer needs analysis, segmentation, targeting, and positioning, as well as relationship building, maintenance, and renewal.
The learning outcomes of this program include the ability to develop and implement effective customer relationship management strategies, analyze customer data to inform business decisions, and create personalized customer experiences that drive loyalty and retention.
The duration of the program varies depending on the institution offering it, but most Certificate in Customer Relationship Management for Businesses programs take around 6-12 months to complete.
Industry relevance is a key aspect of this program, as it is designed to prepare learners for careers in customer-facing roles, such as customer service, account management, and sales.
With the increasing importance of customer experience in driving business success, this program is highly relevant to businesses across various industries, including retail, finance, healthcare, and technology.
By completing the Certificate in Customer Relationship Management for Businesses, learners can enhance their skills and knowledge in areas such as communication, problem-solving, and time management, making them more competitive in the job market.
Furthermore, this program can be a valuable addition to existing degrees or certifications, demonstrating a commitment to ongoing learning and professional development.
Overall, the Certificate in Customer Relationship Management for Businesses is an excellent choice for individuals looking to launch or advance their careers in customer-facing roles, and for businesses seeking to improve their customer relationships and drive business growth.

Why this course?

Certificate in Customer Relationship Management (CRM) is a vital skill for businesses in today's market, where customer satisfaction and retention are crucial for success. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK businesses believe that CRM is essential for their operations.
Benefits of CRM Statistics
Improved customer engagement and retention 85% of UK businesses believe that CRM is essential for their operations.
Enhanced sales and marketing efforts 71% of UK businesses use CRM to track customer interactions and sales data.
Better customer insights and analysis 64% of UK businesses use CRM to analyze customer data and behavior.

Who should enrol in Certificate in Customer Relationship Management for Businesses.?

Ideal Audience for Certificate in Customer Relationship Management for Businesses Business owners, marketing managers, sales teams, and customer service representatives in the UK who want to improve their customer engagement and retention skills.
Key Characteristics: Typically have 1-5 years of experience in customer-facing roles, are looking to upskill or reskill, and are interested in learning about CRM best practices, customer relationship building, and sales techniques.
Industry Focus: Retail, hospitality, finance, and professional services, with a growing demand for CRM skills in the UK job market.
Career Benefits: Improved customer satisfaction, increased sales, and enhanced career prospects, with the ability to apply CRM skills in various industries and roles.