Certificate in Customer Relationship Management for Business.

Friday, 12 September 2025 14:44:49

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital tool for businesses to manage and analyze customer interactions.

Designed for professionals seeking to enhance their skills in managing customer relationships, this Certificate in Customer Relationship Management for Business provides a comprehensive understanding of CRM principles and practices.

Through interactive modules and real-world case studies, learners will gain knowledge on how to identify customer needs, develop effective sales strategies, and implement CRM systems to drive business growth.

Some key topics covered in the course include customer segmentation, lead generation, and relationship building, as well as data analysis and reporting.

By the end of the course, learners will be equipped with the skills and knowledge to implement CRM strategies that drive customer satisfaction and loyalty.

Take the first step towards becoming a CRM expert and start your journey today. Explore the Certificate in Customer Relationship Management for Business and discover how it can transform your career.

Certificate in Customer Relationship Management for Business is an ideal course for professionals seeking to enhance their skills in managing customer relationships. This comprehensive program focuses on developing essential skills in CRM software, sales strategies, and customer service techniques. By completing this course, you will gain a deep understanding of how to build strong relationships with customers, increase sales, and improve customer satisfaction. The course features interactive modules, real-life case studies, and expert guest lectures, providing a unique learning experience. Upon completion, you can expect improved career prospects and enhanced earning potential in the field of customer relationship management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Fundamentals • Understanding Customer Needs and Expectations • Building Strong Customer Relationships • Effective Communication and Interpersonal Skills • Sales and Marketing Strategies for CRM • Data Analysis and Reporting in CRM • Managing Customer Interactions and Feedback • CRM Technology and Tools • Implementing and Maintaining a CRM System • Measuring and Evaluating CRM Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Customer Relationship Management for Business.

The Certificate in Customer Relationship Management for Business is a popular program designed to equip individuals with the skills and knowledge required to effectively manage customer relationships in a business setting.
This certification program focuses on teaching students how to build strong relationships with customers, identify their needs, and provide personalized solutions to meet those needs.
Upon completion of the program, students will have gained a deep understanding of customer relationship management principles, including customer service, sales, and marketing strategies.
The learning outcomes of this program include the ability to analyze customer data, develop targeted marketing campaigns, and implement effective customer service strategies.
The duration of the Certificate in Customer Relationship Management for Business program varies depending on the institution offering it, but most programs take around 6-12 months to complete.
Industry relevance is high for this certification, as businesses are increasingly recognizing the importance of customer relationship management in driving revenue growth and customer loyalty.
The program is relevant to various industries, including retail, finance, healthcare, and technology, making it a valuable asset for professionals looking to advance their careers in these fields.
By obtaining this certification, individuals can demonstrate their expertise in customer relationship management and increase their earning potential in the job market.
The Certificate in Customer Relationship Management for Business is a valuable investment for anyone looking to launch or advance a career in customer-facing roles, such as sales, marketing, or customer service.
Overall, this certification program provides a comprehensive education in customer relationship management, preparing individuals for success in today's competitive business landscape.

Why this course?

Certificate in Customer Relationship Management (CRM) is a vital skill for businesses in today's market, where customer satisfaction and retention are crucial for success. According to a survey by the Chartered Institute of Marketing (CIM), 85% of UK businesses believe that CRM is essential for their operations.
Benefits of CRM Statistics
Improved customer engagement 71% of UK businesses use CRM to improve customer engagement (Source: CIM)
Enhanced customer experience 63% of UK businesses believe that CRM helps to enhance customer experience (Source: CIM)
Increased sales and revenue 55% of UK businesses use CRM to increase sales and revenue (Source: CIM)

Who should enrol in Certificate in Customer Relationship Management for Business.?

Ideal Audience for Certificate in Customer Relationship Management for Business Business professionals seeking to enhance their skills in managing customer relationships, particularly those in the UK, where 70% of businesses report that customer relationships are a key factor in their success (Source: CIPD).
Key Characteristics: Professionals with 2+ years of experience in sales, marketing, or customer service, looking to advance their careers or start their own businesses. In the UK, 60% of small businesses report that they struggle to manage their customer relationships effectively (Source: Federation of Small Businesses).
Industry Focus: Customer-facing industries such as retail, finance, healthcare, and technology, where building strong relationships with customers is crucial for growth and success. In the UK, 80% of businesses report that customer satisfaction is a key driver of loyalty and retention (Source: Customer Satisfaction Index).
Learning Objectives: Develop skills in customer relationship management, including communication, negotiation, and problem-solving. Gain knowledge of CRM software and tools, and learn how to analyze customer data to inform business decisions. In the UK, 40% of businesses report that they lack the skills and knowledge to effectively manage their customer relationships (Source: CIPD).