Certificate in Customer Relationship Management for Business

Thursday, 18 December 2025 12:42:57

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Customer Relationship Management (CRM) is a vital tool for businesses to manage and analyze customer interactions.

Designed for professionals seeking to enhance their skills in CRM, this certificate program focuses on teaching best practices in customer relationship management.

Through interactive modules and real-world case studies, learners will gain a comprehensive understanding of CRM principles, including data analysis, sales strategy, and customer service.

By the end of the program, participants will be equipped with the knowledge and skills necessary to implement effective CRM systems and drive business growth.

Whether you're looking to advance your career or start a new venture, this CRM certificate is an excellent way to stay ahead in the industry.

Explore the world of CRM today and discover how it can transform your business.

Certificate in Customer Relationship Management for Business is an ideal course for professionals seeking to enhance their skills in managing customer relationships. This comprehensive program focuses on developing essential skills in CRM software, sales strategies, and customer service techniques. By completing this course, you will gain a deep understanding of how to build strong relationships with customers, increase sales, and improve customer satisfaction. The course features interactive modules, real-world case studies, and expert guest lectures, providing a unique learning experience. Upon completion, you can expect improved career prospects and enhanced earning potential in the field of customer relationship management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
Understanding Customer Needs and Preferences •
Building and Maintaining Customer Relationships •
Effective Communication and Interpersonal Skills •
Data Analysis and Reporting in CRM •
Sales and Marketing Strategies in CRM •
Customer Service and Support in CRM •
Managing Customer Expectations and Feedback •
Implementing and Managing CRM Systems •
Measuring and Evaluating CRM Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Customer Relationship Management for Business

The Certificate in Customer Relationship Management for Business is a comprehensive program designed to equip learners with the skills and knowledge required to effectively manage customer relationships in a business setting.
This certificate program focuses on teaching learners how to build strong relationships with customers, identify their needs, and provide personalized solutions to drive business growth and customer satisfaction.
Upon completion of the program, learners can expect to gain a range of skills, including customer service, communication, and relationship-building skills, as well as an understanding of CRM software and its applications in a business context.
The duration of the certificate program varies depending on the institution offering it, but most programs take around 6-12 months to complete.
The Certificate in Customer Relationship Management for Business is highly relevant to the hospitality, retail, and service industries, where building strong customer relationships is crucial for driving business success and customer loyalty.
Learners who complete this program can expect to be job-ready and equipped with the skills and knowledge required to succeed in a customer-facing role, with a strong understanding of CRM principles and practices.
The program is also relevant to business professionals looking to upskill or reskill in the area of customer relationship management, and can be a valuable addition to existing qualifications or experience.
Overall, the Certificate in Customer Relationship Management for Business is a valuable investment for anyone looking to develop their skills and knowledge in this area, and can provide a competitive edge in the job market.

Why this course?

Certificate in Customer Relationship Management (CRM) is a vital skill for businesses in today's market, with the UK's customer service industry valued at £1.4 trillion (Source: CIPD). A CRM certification demonstrates an individual's ability to manage customer relationships effectively, leading to increased customer satisfaction, loyalty, and ultimately, revenue growth.
UK Customer Service Industry Value (£trillion) Year
1.4 2020
1.3 2019
1.2 2018

Who should enrol in Certificate in Customer Relationship Management for Business?

Ideal Audience for Certificate in Customer Relationship Management for Business Are you a business professional looking to enhance your skills in managing customer relationships?
Key Characteristics: You should be a UK-based business owner, manager, or employee with at least 2 years of experience in sales, marketing, or customer service.
Industry Focus: The Certificate in Customer Relationship Management for Business is ideal for professionals working in various industries, including finance, retail, healthcare, and technology.
Career Benefits: Upon completion of the course, you can expect to gain skills in customer relationship management, leading to career advancement opportunities and increased earning potential in the UK job market.
Course Outcomes: Upon successful completion of the Certificate in Customer Relationship Management for Business, you will be able to demonstrate your knowledge and skills in customer relationship management, including relationship building, communication, and problem-solving.