Certificate in Customer Relationship Management and Strategy

Saturday, 14 February 2026 04:23:40

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital component of any successful business strategy.

Designed for professionals seeking to enhance their skills in managing customer interactions, this Certificate in Customer Relationship Management and Strategy is ideal for those looking to boost their career prospects.

Through a combination of theoretical knowledge and practical applications, learners will gain a comprehensive understanding of CRM principles, including data analysis, customer segmentation, and relationship building.

By mastering these skills, individuals can improve customer satisfaction, increase sales, and drive business growth.

Some key concepts covered in the course include:

Customer Profiling, Lead Generation, and Account Management.

Whether you're looking to transition into a new role or advance your existing career, this Certificate in Customer Relationship Management and Strategy is an excellent way to develop the skills and knowledge needed to succeed.

Explore this course further and discover how you can take your customer relationship management skills to the next level.

Certificate in Customer Relationship Management and Strategy is an ideal course for those seeking to excel in the field of customer-centric business. This comprehensive program equips learners with the essential skills to develop and implement effective CRM strategies, leading to improved customer satisfaction and loyalty. By mastering key concepts such as data analysis, sales forecasting, and relationship building, individuals can enhance their career prospects in various industries, including sales, marketing, and customer service. The course also offers a unique opportunity to gain hands-on experience with industry-leading CRM software, ensuring a competitive edge in the job market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management (CRM) Fundamentals • Understanding Customer Needs and Expectations • Building Strong Customer Relationships • CRM Software Selection and Implementation • Data Management and Analysis in CRM • Sales Force Automation and Performance Management • Customer Service and Support Strategies • Marketing Automation and Lead Generation • Measuring and Evaluating CRM Effectiveness • Strategic Planning for CRM Implementation

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Customer Relationship Management and Strategy

The Certificate in Customer Relationship Management and Strategy is a popular postgraduate program designed to equip students with the knowledge and skills required to manage customer relationships effectively in today's competitive business landscape.
This program focuses on teaching students how to develop and implement customer relationship management strategies that drive business growth and customer satisfaction.
Through a combination of theoretical and practical learning, students will gain a deep understanding of customer relationship management principles, including customer needs analysis, relationship building, and relationship maintenance.
The program also covers advanced topics such as customer relationship management technology, data analytics, and customer experience management.
Upon completion of the program, students will be able to apply their knowledge and skills to develop and implement effective customer relationship management strategies that drive business success.
The duration of the Certificate in Customer Relationship Management and Strategy program is typically 6-12 months, depending on the institution and the student's prior experience and qualifications.
The program is highly relevant to the customer relationship management industry, and graduates can pursue careers in various roles such as customer relationship management manager, customer experience manager, or business development manager.
The program is also relevant to other industries such as sales, marketing, and finance, where customer relationship management skills are essential for driving business growth and customer satisfaction.
Overall, the Certificate in Customer Relationship Management and Strategy is a valuable program that provides students with the knowledge and skills required to succeed in today's competitive business landscape.
By completing this program, students can enhance their career prospects and contribute to the success of their organization through effective customer relationship management strategies.
The program is designed to be flexible and can be completed part-time or full-time, making it accessible to students with varying schedules and commitments.
The Certificate in Customer Relationship Management and Strategy is a recognized qualification that is highly regarded by employers and academic institutions alike.
Graduates of the program can expect to earn a salary range of $60,000 to $100,000 per annum, depending on their role and industry.
The program is taught by experienced instructors who have extensive industry experience and expertise in customer relationship management.
The program is delivered through a combination of lectures, workshops, and case studies, providing students with a comprehensive learning experience.
The Certificate in Customer Relationship Management and Strategy is a valuable investment for students who want to develop their skills and knowledge in customer relationship management and strategy.
By completing this program, students can gain a competitive edge in the job market and contribute to the success of their organization through effective customer relationship management strategies.

Why this course?

Certificate in Customer Relationship Management and Strategy is a highly sought-after qualification in today's market, where customer-centric businesses thrive. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK marketers believe that customer experience is crucial for business success. Moreover, 60% of UK consumers are more likely to switch to a competitor if their customer service is poor.
Statistics Percentage
UK marketers believe customer experience is crucial for business success 75%
UK consumers are more likely to switch to a competitor if their customer service is poor 60%

Who should enrol in Certificate in Customer Relationship Management and Strategy?

Ideal Audience for Certificate in Customer Relationship Management and Strategy This course is designed for professionals seeking to enhance their skills in customer-centric business practices, particularly those in the UK.
Job Roles Sales and marketing teams, customer success managers, account managers, business development managers, and those in customer-facing roles.
Industry Sectors B2B, B2C, finance, healthcare, technology, and e-commerce companies, with a focus on those operating in the UK market.
Career Benefits Enhanced career prospects, increased earning potential, and improved job satisfaction, with the UK's customer relationship management industry projected to grow by 4.5% annually until 2025.
Learning Outcomes Develop a deep understanding of customer-centric business practices, learn how to build strong relationships with customers, and gain practical skills in CRM strategy and implementation.