Certificate in Customer Relationship Management and Sales

Thursday, 25 September 2025 09:29:27

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management and Sales


is a vital skill for professionals in the business world, enabling them to build strong relationships with customers and drive sales growth.


Effective CRM and sales strategies are essential for organizations to stay competitive and achieve their goals. This certificate program is designed for individuals who want to develop their skills in CRM and sales, including sales professionals, business development managers, and customer service representatives.

Through this program, learners will gain knowledge of CRM software, sales techniques, and customer service skills, allowing them to improve their performance and contribute to their organization's success.


By exploring this Certificate in Customer Relationship Management and Sales, you can take the first step towards a career in sales and CRM, and start building a strong foundation for your professional growth.

Certificate in Customer Relationship Management and Sales is an ideal course for those seeking to excel in the field of sales and customer service. This comprehensive program equips learners with the essential skills to build strong relationships with customers, identify their needs, and provide tailored solutions. By mastering CRM and sales techniques, individuals can enhance customer satisfaction and drive business growth. The course offers flexible learning options and industry-recognized certification, making it an attractive choice for those looking to kick-start or advance their careers in sales and customer relationship management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Systems •
• Sales Process and Methodologies •
• Communication and Interpersonal Skills •
• Needs Analysis and Customer Profiling •
• Product Knowledge and Features •
• Pricing Strategies and Negotiation Techniques •
• Sales Forecasting and Performance Analysis •
• Customer Service and Support •
• Sales Enablement and Training •
• Data Analysis and Reporting in Sales

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Certificate in Customer Relationship Management and Sales

The Certificate in Customer Relationship Management and Sales is a popular program designed to equip individuals with the skills necessary to excel in sales and customer-facing roles.
This certification program focuses on teaching students how to build strong relationships with customers, understand their needs, and provide tailored solutions to drive sales growth and customer satisfaction.
Through a combination of theoretical knowledge and practical training, students learn how to use CRM software, analyze customer data, and develop effective sales strategies.
Upon completion of the program, graduates can expect to gain a deeper understanding of customer relationship management principles and practices, as well as the skills needed to succeed in sales roles.
The duration of the Certificate in Customer Relationship Management and Sales program varies depending on the institution offering it, but most programs take several months to complete.
Industry relevance is high for this certification, as companies across various sectors recognize the importance of building strong customer relationships to drive business growth and success.
By obtaining this certification, individuals can demonstrate their expertise in customer relationship management and sales, making them more attractive to potential employers.
The skills learned through this program are highly transferable across industries, making it an excellent choice for those looking to transition into sales or customer-facing roles.
Overall, the Certificate in Customer Relationship Management and Sales is a valuable investment for anyone looking to advance their career in sales or customer-facing roles.

Why this course?

Certificate in Customer Relationship Management and Sales is a highly sought-after qualification in today's market, particularly in the UK. According to a survey by the Chartered Institute of Marketing, 75% of businesses believe that customer relationship management (CRM) is crucial for their success. In the UK, the average salary for a CRM professional is £35,000, with experienced professionals earning up to £60,000 per annum.
Industry Number of Employees
Finance and Banking 45,000
Retail and Wholesale 35,000
Healthcare and Pharmaceuticals 25,000

Who should enrol in Certificate in Customer Relationship Management and Sales?

Ideal Audience for Certificate in Customer Relationship Management and Sales Are you a sales professional, marketing expert, or business owner looking to enhance your skills in customer relationship management and sales? If so, this certificate is perfect for you.
Key Characteristics: You should be at least 18 years old, have a good understanding of business principles, and be willing to learn and apply new skills.
Industry Background: The certificate is ideal for those working in sales, marketing, customer service, or business development in various industries, including finance, retail, and technology. In the UK, for example, the certificate can be beneficial for sales professionals looking to advance their careers or for marketing teams seeking to improve their customer engagement strategies.
Career Goals: By completing this certificate, you can expect to enhance your skills in customer relationship management and sales, leading to career advancement opportunities, increased earning potential, and improved job satisfaction.